Good price and one of the best rooms we had in Costa Rica. The basics were all there: hot water and good water pressure, clean beds/no need bugs, decent noise-proofing, good buffet breakfast. The personnel was also very friendly. The hotel is only a short walk away from the park La Sabana, and about 20 mins on foot from the city centre. The area didn't feel dangerous (maybe just a bit lonely), also at night. There's a subway not too far away from it.

The bedding was very comfortable, high quality. The shower was wonderful. The breakfast was very impressive. Appreciated Friendly Welcoming staff. It's definitely a nice hotel in la sabana and will stay again.

Some minor inconveniences..... Upon arrival.....too many cars parked all unattended in hotel entrance blocking entrance to arriving guests with luggage. No wash cloth, only one hand towel. Bath towels were very worn. It was probably simply an oversight. Two servings of k cups coffee in the room is not enough. Was awakened very early by guests and housekeepers in the hallway. Sounds filtered into the room too easily......Need to deaden sounds.

Location, staff, and hospitality

My breakfast is on the day of my departure. I had clearly me tinned not to pack pork or beef for my breakfast ( packaged because I was leaving at 5:30am) and the sandwiches that they packed had ham in it. So , my family and I could not have our breakfast. Also, it was a very expensive airport shuttle. It should be me maximum of 30 USD.

The staff was excellent, however most don’t speak English. There is a man in the restaurant, maybe the manager who is rude but the rest were nice. My room was very clean. The restaurant for dinner is excellent!

I was able to leave early and they wouldn’t refund the 2 nights I didn’t stay there. Breakfast isn’t the best. The restaurant staff. Isn’t the nicest, but the food I had for dinner was excellent. Especially the fish. The rest of the hotel staff is very nice. Don’t bother with the mini bar.

The staff were very welcoming and approachable with any issues. The location itself is not bad, we needed somewhere near to our car rental place so it suited us but the park is close by and is very good for a stroll. The beds were fine, nothing special but we slept fine. Breakfast was okay too, not a massive amount of options but fresh eggs cooking to your liking was great.

The hotel itself is quite dated as well as the rooms. The standard of cleanliness could be improved also, especially in the gym.

Common areas are good, rooms were spacious (but need some renovation), breakfast did not have many options but would vary everyday and the things that were offered were tasty. Staff is increadibly kind.

Rooms were a little bit old, when we arrived there was a strong humidity smell. Room key kept losing its code and needed to be reset almost every day.

Clean and spacious rooms with everything you need. We stayed here after arriving in San Jose via SJO airport and used the shuttle which was a good price and was waiting for us on arrival which was great. We’d had issues with our arrival due to flight delays and the staff were very helpful and quick to respond.

Ok location for purpose of our visit but quite far from main city centre if you were planning to walk.

The location was great. We felt safe. The front desk valet worker was so awesome! He spoke great English (even though both of us speak good Spanish). God nless his kind soul! Only thing we would change is the communication from the front desk. We missed breakfast as they never mentioned it to us. We arrived late, so knowing this would have helped us a lot!

Reasonably priced, functional hotel well-positioned between airport and city centre. New bathrooms. Happy to provide early breakfast-to-go. Worked well for Tortuguero transport pickup. Really nice reception staff.

Public areas a bit unwelcoming. Corridors etc need redecoration. Location great for road access elsewhere rather than visiting the city centre

The breakfast buffet was the best I've ever had. Great options and the hours were amazing. Room and bathroom were clean.

One of the hotel staff was pushy and is eagerness to assist soon became annoying. He was offering his own services instead of just answering questions about how to get around town. Lunch and dinner options were overpriced in comparison to what was available out in town. The floors of my room were in disrepair. One night there was a cacophony of noise until 2:30am. Possibly coming from the casino which was down the hall from my room.