The hotel was lovely! Spectacular decor and we loved the rooftop bar! Linens and bed were very nice and comfy. Staff was friendly. Location was absolutely perfect!

I would rate this hotel 5 star, but there were a couple of things lacking and possibly just because it is a rather new hotel. First there were no ice machines, so you had to request ice at the desk. We did this and it was finally delivered about and hour and a half after requested and after my husband gave up and went to the bar himself to get some for our nightcap. I think they might have been experiencing staffing shortages. Second, there was no coffee or kettle in the room so you had to go down to the lobby each morning to get coffee. This is quite common and expected for European hotels, but not really in the US. If you are good with the issues mentioned, you will love Hotel Heron!

It’s a new hotel and very well located. The staff were all very nice but they need to work on some things. The phone in our room didn’t work so trying to get a bucket of ice was very difficult and we had to wait more than thirty minutes to an hour each day to receive one. The very kind gentleman at the front desk gave us his cell number in case we needed anything but he was often very busy. There are no coffeemakers in the rooms but they do serve free coffee in the lobby in the morning. For someone like me who likes a couple of cups before I have to get dressed and face the world, that was a hardship. Also, they don’t offer daily housekeeping, you have to request it, which I did not understand at first. If you have a car, you have to rely on an outsourced valet parking service which was somewhat unreliable. The hotel is very attractive and the staff are very kind so I hope they can work out the kinks and decide to offer a seamless guest experience. With a bar and a restaurant, it appears to be a full service hotel so I hope they can realize that vision.

The cutest hotel in old town Alexandria! It was super convenient, being walkable to anything you can imagine! The staff was so lovely and the rooms were absolutely charming! We took advantage of the rooftop bar and it was lovely with sweeping views of old town! The staff was so lovely and even gave us complimentary drinks! I’d highly recommend making hotel heron part of your stay!

Location, cleanliness, bedding comfort, bathroom amenities.

An odd smell in the room and in the hallway. Amenities tax enforced without enough explanations, forcing one to spend it in the hotel's bar or restaurant. If not used, this tax is wasted. Breakfast too expensive for what it is ( small portions of quite poor quality).

The property was really nice & exceeds expectations. Staff greeting really friendly & accommodating. Hotel is boutique hotel which we’re admitting is how we choose to spend quality leisure time due to traveling a lot otherwise.

Flexibility on roof top bar & meal options, but— you’re in Alexandria & there are tons of options.

Hotel was brand new and clean. Had a smoke smell coming into the first room and was offered a new room to rectify that.

The see through bathroom doors are an odd design. Also, our experience with their restaurant the KILN was extremely unfortunate. Can’t fault the hotel though.

We are having problems with the Billing. We added $45 a day for Valet. They are charging us an extra $184.including the Valet parking and $25 guest Amenity fee. Wasn't the taxes and Amenity fee included in the room Prices. Thanks for your response

The location is excellent. The rooms are spacious and well equipped. There’s a lovely restaurant with a lounge. The staff is friendly and helpful. No complaints. I will stay here again when I come back to Alexandria.

Great location, nice room, great rooftop, spacious bathroom, great gym

I would have liked a the room to be slightly larger and for complimentary water to made available in the room

Great location in the heart of Old Town yet accessible to street parking.

You have to go to the lobby if you want coffee or tea in the morning. I couldn’t find any tea.