We stayed here for a night as we were about to take the Alpine Route. It was an ideal place to get ready. A good location--walking distance from the Castle and the Kusama exhibit. A fabulous onsen as well made it perfect. And they had a really great breakfast with both Japanese and American choices.

This place totally worked in a town with fewer options than most.

Cleanliness, staff friendliness although they can't speak English, they try to help us. Good breakfast and also complimentary beverage, Ramen and ice cream. That was amazing complimentary welcome.

N/A

Breakfast selection a bit narrow

Facility of hotel

Space is a bit small for 2 adult and 1 kid , 7 yr.

The Onsen is an amazing experience.

The beds are not so comfortable.

I love Dormy Inn's and Matsumoto was particularly lovely. The hot Springs baths at this hotel chain ninth is what always brings me back to Dormy Inn. The bath was divine. The evening soba was an opportunity to socialize with other guests. The staff at the desk were always helpful. The room was comfortable And immaculate. The location couldn't have been better. A+++

Nothing to say here

Staff were very hospitable. Their service was beyond my expectations. We stayed for 2 nights only. Hotel is 5 to 7 minute walk from Matsumoto Station. Instructions given by the concierge were very clear. We added breakfast for 2 days and our parents were very happy. On our last night, we just bought some bento meals from Family Mart and consumed the foods at the hotel. The staff allowed us to eat at the breakfast venue so that it would be easier for us to get free cups of water and coffee. The onsen experience was also outstanding. It was our parents' first time to experience natural hot spring in Japan. Last but the best thing that I want to commend is when we lost our son's pair of rubbershoes and the staff was able to find it in the hotel. They volunteered to send it to our friend's location in Tokyo free of charge. We are really grateful for their excellent service.

None.

Breakfast serves all kinds of food palettes, so everyone can have a fulfilling breakfast. Truly japanese dishes for the enthusiastic, and western style for those who prefer it.

No löyly (throwing water on the stove) in sauna, the baths were kind of lukewarm and you have to search a bit to turn off the room lights.

I had a queen room single use with breakfast. The room was spacious, bed was comfortable and pj's and slippers were provide along with amenities (toothbrush, razor, swabs, green tea). The rooftop public bath had indoor and outdoor waters. Popsicles were provided in the afternoon and a probiotic drink in the morning for my post-bath consumption. Location is great - less than 5 mins from train station (can see hotel sign in the distance from the station) and about 10 min walk to Matsumoto Castle. Good selection available at breakfast. Staff are welcoming and helpful. I had my luggage forwarded to the hotel and it was in my room when I arrived, along with small sweet treat in the fridge.

Would have liked another towel but one smallish towel seems to be the standard in Japan.

The onsen and nite soba noodle for supper was good Amenities like free yogurt drink and ice cream were wonderful after a hot soak.

The rooms were rather dark with all the brown curtains in the day time. So for good lighting , need to draw all curtains apart