We went to No5 Valley Lodge to explore the Zhangjiajie National Park, and we loved every bit of it. The lodge is in a very remote area, meaning that you're not close to shops or towns, but that's exactly what we were looking for. It's 5 minutes away from the west entrance of the park, which was perfect in our opinion because we managed to escape the crowds on most of our hikes. The lodge is beautiful and the pictures don't always do it justice, especially the view from the restaurant and swimming pool. The rooms are comfortable, spacious and very cosy. We started in one of the rooms, that was next to the swimming pool, and as the weather was getting colder (low season), the heating system had been turned on, which meant it made quite a lot of noise. We let the staff know about this and they immediately changed our rooms and upgraded us. The staff, and particularly Frankie, is very friendly and helpful. They're very organised and will provide you with pre-defined routes of visit for the park, which is great as it's quite a confusing and large park, so you just have to follow their guidance! Finally, we loved the food there, it was of really good quality, but note it's not western. Again, that's what we wanted, so we were very happy with it.

This is an amazing place surrounded by beautiful nature. We were here for 5 nights, from September 3 to September 8. We enjoyed the incredible hospitality of the hotel team (especially thanks to Ryan), proximity to the park (about 2 kilometers). The hotel has delicious breakfasts, a swimming pool with a gorgeous view, comfortable rooms. I would like to separately note Ryan's help in all matters: transfer from the airport and back, buying tickets to the park and friendly conversations on any topic. Five days in this hotel were so wonderful that we will definitely try to return!

Nothing

The hotel is surrounded by mountains, making it perfect for anyone looking to relax and enjoy nature. The design combines a cozy, rustic feel with modern comforts, and the rooms were very clean and comfortable. The restaurant serves tasty food made from fresh and local ingredients, which you can enjoy not only at breakfast but also for lunch and dinner. Moreover, the staff are incredibly friendly and always ready to assist, whether it’s helping to organize excursions or providing transportation to the national park entrance.

The location is a bit far from the city, which makes spontaneous walks and trips a bit challenging. However, this distance allows you to be away from the crowded and noisy urban areas and adds some peaceful appeal to the place.

The food was amazing, all home cooked and sourced locally. The location is incredible; views through the valley are beautiful. The outdoor heated pool looked out over this incredible view. Our room was spacious comfortable and felt very luxurious with a balcony overlooking the mountain. Finally, the best aspect of our stay was the staff, everyone we met was kind, helpful and spoke great English, in particular Frankie, who went out of his way to help us organise our trips to the national park and even dropped us of and picked us up each day (even when we were hours late!) . We cannot recommend this place enough and are very much looking forward to going back again soon.

Genuinely nothing - the whole stay was perfect

The staff there were very supportive and friendly. my left knee has problem and was not able to walk on a lot of stairs. They changed lower level rooms for me and my friend. They gave us an upgraded lodge room, which has a sunroom. Mr Qing the hotel manager helped us and provided support during our 3 days stay. Drove us and picked us up at the west gate of the park. The breakfast was included in the price, it was rich has a lot varieties . I particular like the heated swimming pool, surrounded with mountains, it was indeed very beautiful scene.

The shower waste water pipe seemed drain slowly, overflowed on the floor. Also need a place in the bathroom or bedroom for hanging on wet towels. Wish there was a chair or a bench in the changing room for changing clothes for swimming.

The staff really made the difference here, all speaking great English! Rain and Frankie took great care of us, making sure everything ran smoothly, going to and from the park, arranging excursions, airport transfers etc, as well as everything else while we were in the hotel. Yangmei prepared delicious tea and taught us about Chinese tea culture and explained calligraphy too as a nice bonus! The views from the hotel are stunning both from the rice fields and the infinity pool. The room was really comfortable and well equipped. Also entering the national park from the gate near the hotel where Rain and Frankie dropped us off and picked us up from was ideal, because the crowds come from the other side, so you are usually going against the crowds and have limited wait times compared to coming in from the main entrance. Really recommend this place!

The hotel is quite isolated, which was exactly what we wanted but just a point for people to consider, as you will likely have all your evening meals in the hotel.

Everything was perfect! Staff - professional, so very helpful and friendly. Location is absolutely stunning for people that like more remote places. And we do! ☺️ Easy Check-in and check-out. Rooms (we had a free room upgrade) - so beautifully decorated with amazing views. The balcony with the bathtub. The breakfast - delicious. Close to the Park Entrance. The free ride to and back from the park. Recommending it 💯 and we would stay there again with no hesitation. **The only thing to be noted is that even if the pool shows as being open on the listing, it will not be in the colder months. Unless it is a national Holiday. Probably the best thing to do if you are interested in that is to check with the accommodation before booking.

wonderful mountain hotel with incredible service. The hotel is set in a natural environment in a village close to the entrance of a park, which is accessible by a free shuttle service. This means you can enjoy the tranquility of the jungle while being about a 5-minute drive from town. Villa No. 5 is actually a mini resort featuring several beautifully designed buildings. The rooms are spacious, air-conditioned, and comfortably furnished, with a mountain, wooden character. They have large beds and a projector with online TV (note - only in Chinese). There’s a restaurant on-site. The hotel offers plenty of activities every day, such as traditional pattern embroidery, calligraphy, etc. There are two pools and a bar. For an additional fee, the hotel provides a shuttle from the airport/train station. However, the most important and greatest advantage is the superstar host Frankie, who embodies the “anything is possible” attitude. He is very pleasant, speaks excellent English, always smiling, and approaches every task with enthusiasm and zeal. He was always nearby but never intrusive. He arranged tickets for us, fulfilled special requests, and explained where to go and how much time to spend (during a longer stay, it’s worth visiting the towns of Furong and Fenghuang Ancient City, which are accessible by fast trains from Zhangjiajie. You need to set off early in the morning if you want to see both or split it over two days. The train stations are located a bit away from the centers, which takes time.)

It’s important to remember that, as in everywhere in China, there is no heating, and if you arrive during the colder months, you need to heat the rooms with the air conditioning. And that was a bit noisy.

The location is amazing. It is very remote, giving you a great sense of peace. The staff is amazing. Frankie went out of his way to make it comfortable for us. He had great advice on what to do in the region and helped us a lot. His English is also great. Yang Ma let us taste a lot of tea that she made herself. It was absolutely delicious and she also taught us new things! In the bar they have a karaoke setup and we sang to our hearts content with Yang Ma. The food is also superb and really comforting after walking in the park for a day. Sadly the weather wasn't great when we visited so we did not enjoy the infinity pool, but it looks amazing. We will defenitely return here if we come to Zhangjiajie again.

Everything. The communication beforehand, to the guiding you through what activities to do locally and booking for you. The wechat service group to communicate to the staff, the food, the stunning room, the whole complex, the team ceremony, the gift of the writing and the unexpected karaoke evening(!) and more. A huge thank you to Frankie who was simply the best. Not only did he whisk our luggage around, sorted out our activities, guide us around the National Park virtually when we were unsure. He was always present, super helpful and kind and made our stay truly comfortable and amazing. The hotel is about 5 mins from a quieter gate to Zhangjiajie National Park, which made the whole park easier to navigate.

It was all perfect. So I disliked having to leave. I want to go back!