Location! Fantastic staff! Loved the antique atmosphere that you can feel every spot of interior. Some reviews said it's too old and outdated, but I felt differently. it's a well maintained, well-preserved lovely hotel that you can imagine the thriving times of its business back in the old days. What we loved the most was the endless hot water with high pressure in the shower lol.

Hotel restaurants could be better by having real chefs rather than serving instant prep meals for that price. It's typical that hotels and restaurants are really overpriced in Mexico, considering how much the local people are actually paid daily.

Location

The staff in the reception indicated 30 minutes before our pick up schedule to the taxi driver that we were not in the hotel and that we checked out. From our side we checked out at 12 pm according to hotel policy, we went outside for lunch at 13:30 and the taxi had to picked us up at 15:25, the driver came earlier about 15:05 and the receptionist told the driver we weren’t at the hotel, we arrived 15:15, but the driver left due to comment made by the reception of the hotel, Ending with no transportation to the airport MEX. Reception shall be more careful next time, and not to provide inaccurate information to third parties.

It’s location, city view from top floor (accessible to all guests) are amazing. Pool is nice, heated. All rooms had everything we needed. They also have ice cubes machines outside in the corridor, which is nice. Price is cheaper than similar hotels around. Breakfast was full of choices.

Building is a bit old, and it is felt in all the small details around. However everything works just fine and for us it dis not disturb us in any way. If we cared so much about how new premises are, we could have purchased a more expensive option. Breakfast was slightly expensive in my opinion, for two persons we’ve spent 30 euros.

Great location, I easy for my fiancé and I to get around wherever we needed to go. We like to walk and had no issue getting to places near. It’s a simple hotel with basic amenities, breakfast was delicious and service was great.

Our room heating system did not work but we made it work. The bathroom shower would constantly leak water onto the rest of the floor. Good thing there is a drain, but I can see how others might find it annoying. The outlets in the room are not near the beds.

The bed and room are very comfortable, good and quiet space, and fast efficient lifts. Great room service too. The reception staff, especially the Concierge staff, are really happy and helpful with everything... I felt very safe in their hands! It's also a great location near Zona Rosa, and walking distance to the parks and historic centre. The pool is lovely, great roof top view, but ....

The pool has hot water and covered from the sun, the sunbeds are in full sun with no shade, there are no cool showers to use before or after swimming (unless go back to your room) and the bar is empty... Cannot get a coffee or drink there and there was building work going on with the thatched covered area in the garden while I was there. Only other queries 🤔's... The room is supplied with a coffee making machine, but no coffee. Other hotels give a bag with coffee, sugar and cream to make coffee with. The password for WiFi changed but nobody told me, until I asked days later .... Hurrumph!!

Hotel was very centrally located, very aesthetically pleasing, great pool and rooftop area (although I wish hours went later), excellent staff, quite comfortable. I had to work remote a couple of days from here which was also very comfortable, with reliable and fast internet. I liked that bottled water was provided daily as well.

The rooms did not have refrigerators, microwaves, or coffee makers. Only a small ice bucket was provided, and ice machines only worked on certain floors. Staying on the 22nd floor, I had to go down to the 17th floor to get ice every few hours to keep only a couple of drinks cold. Don't plan on having leftovers or a consistent supply of cold drinks if you stay here. I recommend bringing a cooler if at all possible. My bathroom seemed like it hadn't been cleaned when I checked in, but this was rectified very quickly.

I had a wonderful 3-night stay at Sevilla Palace Hotel in late July 2023. The hotel's prime location on Paseo de la Reforma, right in the heart of Mexico City, made it a perfect choice for exploring the city's attractions, such as the Revolution Monument, Angel of Independence, Diana the Huntress Fountain, and the Palace of Fine Arts, all within walking distance. Public transportation stops for Metrobus, trolleybus, and tour buses were conveniently located less than 100 meters from the hotel's entrance. There were several Starbucks cafés, diverse restaurants offering breakfast and business lunches, pharmacies, huge shopping center Reforma 222 and banks nearby. 1. Check-in and Interior: The check-in process was seamless and efficient. The staff was exceptionally welcoming, courteous, and friendly. They spoke English fluently, making communication easy for non-Spanish visitors. The hotel's aesthetic interior, beautiful elevators, and relaxing lounges on each floor with city views added to the overall pleasant atmosphere. The rooftop featured a heated outdoor pool protected from the sun and a hot tub. 2. Room Comfort: My room was well-appointed with a large comfortable bed, a soft armchair, and a work desk. When they noticed two laptops, the housekeeping staff thoughtfully provided an extra chair for our convenience. Additionally, the missing TV remote, which I had requested the previous night at the reception, was promptly brought to the room.

3. Breakfast: Though my room rate did not include breakfast, it was available for an extra fee. However, I found the breakfast cost slightly overpriced. For two people, it amounted to $650 MXN. 4. Wi-Fi Connectivity: The only downside during my stay was the Wi-Fi quality on the 22nd floor. The connection speed was insufficient for work and comfortable internet browsing. Interestingly, the Wi-Fi functioned much better around the pool area. During check-out, the hotel staff acknowledged this issue and recommended next time requesting a room on the 8th to 10th floor for better internet connectivity, assuring that they are actively working to resolve the problem.

It was a very comfortable property with great rooms, friendly staff and a really nice breakfast buffet. We used the heated pool every day. We could really spread out in the room, with plenty of drawer and closet space. The location was perfect for us, halfway between Chapultepec and the Zocalo, good access to the Metro and front door to the Ciclovia on Sundays.

The rooftop gym was a great idea but a lot of the equipment was out of service.

Location in very safe place and on Main Street . They have taxi drivers that they work with to take you to the airport, bus stop is nearby and it takes you to Chapultepec castle and anthropology museum

I could tell that the sink and toilet were not thoroughly cleaned, the next day, but still clean, I always carry my own Clorox wipes to wipe the sink toilet seat and shower because I don’t trust cleaning crew to do that

The location is good and close to the revolution monument. Restaurants and places to see are close by. Parking is very simple (except when there is an event on reforma and they close the street)

The only thing, even though it's not the hotels fault, is that the city closes the street when there are events, making it very difficult or sometimes impossible to access the parking garage. Like I said before, I've stayed here before several times, and if I've ever had an issue, they resolve it rather quickly.