The ocean was so close! I loved eating supper outside at the restaurant, listening to the gentle waves wash against the shore. The shower in my room was fabulous! The swimming pools were great! Got a picture of me in the pool with the ocean in the background. The food was great too!

When I left at 5:10 in the morning the men at the front entrance called a taxi. I heard them discussing the price in Spanish. After looking at a printout, he quoted me the top dollar price, $86 to the airport. When I agreed without argument they all laughed. I said, "I don't bargain and I need a ride!" I really felt that they took advantage of me and I didn't appreciate the way they laughed. Let me with a sour note on an otherwise good trip. My advice, make my own arrangements for transportation.

We really loved the great breakfast with lots of made to order options and fresh fruit. A good gym with plenty of varied equipment. The pool area is lovely, there are a mixture of diffent Inter-looping pools for all tastes. The pool staff are super attentive and helpful. Excellent pool side drinks and food. The room is spacious, very well put together with good use of space. Lots of clever hidden storage. We loved the way the toilet, shower and bathroom are all one yet each area is separate. A very modern, open plan hotel that feels relaxed yet orientated to make all age groups feel welcome. Very very close to the 5th avenue and all it’s nightlife, yet the moment you step into the hotel, the outside disappears…. no noise, no people…. It’s great to be able to dip in and out of the party yet keep the calm hotel vibe.

The pool area can be a little loud due to the beach club located next to the hotel, but this is only from mid day to late afternoon.

Hotel was very good. On beach, close to main street with lots or bars and restaurants and shops. Pool was good but a bit cold. The rooms were very comfortable and staff were accomodating.

After we had paid in full and left hotel I discovered the hotel had placed an unauthorized $1,757.20 charge on my credit card that I am at present trying to get refunded.

The Staff were amazing! From front desk staff, pool manager Jorge & his recommendations, Restaurant manager Bernardo & his team so attentive & service from Jose second to none. The staff make this hotel.

Some extra attention to deep cleaning of rooms. Generally clean, but accumulated dust on rope bed heads & bathroom wooden walls next to wet areas required. A dehumidifier would have been great too.

There is nothing bad to say at all about the property and its staff. By far the best hotel in Playa. staff is amazing in general but below a few mentions: - Hector who manages the pool / bed area is amazing and goes that extra mile. - Notorio - who works on the beach is super friendly and treated us very well. - Romel and Marcela in the club lounge also very sweet and always smiling. - Agustina (front office manager) - sorted out a small admin error and went beyond what she had to do to treat us well. Very nice of her to look us up on the beach to speak to us in person rather than on the phone. I have stayed here multiple times and I highly recommend it!

we had a small admin issue but Agustina sorted that out in no time.

clean, modern - nice amenities, the pool and poolside service were great. right on downtown and 5th avenue for food/drinks/shopping

They closed 90% of the pool seating with just a day’s notice, for a wedding. that’s fine, but if i knew in advance, we would have done our tulum trip that day instead. i tried to get info about daytrips before checkin. they told me 3 times that their tour partner would reach out and they never did.

Great service, good food and pina coladas, great infinity pool and wonderful spa. Annette the supervisor was wonderful and made our stay comforting.

On two occasions, there were loud functions directly under our rooms. However, finished at 11.00pm. Also waited one and a half hours to get extra tea bags in the room after asking twice.

The service was impeccable and the rooms were spacious and very comfortable. I loved how welcoming the staff were and we felt very well taken care of from start to finish. They even arranged a birthday surprise for my daughter’s 16th birthday which she loved!!! The views, pools and beach are amazing!

The food was overpriced, however there are a lot of more affordable options nearby.

Very impressive looking resort, very beautiful beach and pool area, customer service was top notch

I always book a king size bed because both myself and my husband are quite tall, but this was not a king size bed despite confirming with staff. It was nobody's fault as I'm sure the room we were in was registered in the system as a "king room," but there was no way this was a king sized bed. The towels and linen, comforter, and pillow were also much older and worn down compared to another local Hyatt hotel (also 5 star hotel) we stayed at. Clean, but definitely older and not as comfortable to use.

Amazing staff and great restaurant. Everyone is so friendly there. Manuel from the grill restaurant was amazing ! We were there for Anniversary and a birthday and they printed out cards in our room with good wishes ! I can't recommend this hotel enough! It was a great experience.