This was a beautiful hotel and just out of the city, a very short walk in to numerous restraunts and to access the gondolas up the mountains. We did utilize the hot tub which was lovely. The space and location were perfect!

We did not utilize the breakfast or eat at the restraunt, but they do advertise a buy one, get one free happy hours (2 drinks and an appetizer for the price of one drink) which we took advantage of 2 evenings. The food and drinks were great, but the staff seemed very confused about the concept. Both nights we walked back for the happy hour and they tried to turn us away because the restraunt was not open for dinner yet - we had to explain the happy hour offer both nights. You would think they would be welcoming guests for drinks regardless of the offer. This was a very small issue in an otherwise very lovely stay, but we did decide not to go back for a 3rd night because it was always incredibly strange.

We had a wonderful stay at Hotel Hell. The rooms (we had 2) we spacious and the beds were comfortable. The staff was helpful and courteous. We were able to rent bikes from the hotel as well. The water at the reception was a big hit with my family. Our balcony provided a space for my whole family to gather for a drink. Would definitely stay again!

We thought we had reserved 5 bikes but there were only 2. Just a communication/language error, probably on our part but confirm if you do this. We had a little trouble getting communication back when trying to book last winter/spring. We almost didn't stay here but we're glad we did. The spa facilities were deserted. Maybe they are closed in the summer? Don't count on using these.

Our room was fabulous (junior suite). It was so spacious, comfortable and beautifully decorated. The large and spacious terrace was amazing. We loved the view we had. It was really beautiful. The woman at the front desk who greeted us was wonderful. We had a bit of a misunderstanding about the room we selected and she was extremely helpful. She quickly corrected the error and allowed us to switch rooms with no trouble at all. The breakfast was outstanding. There was so much variety. The food was delicious. The location was exceptional. It is right in the heart of Ortisei and incredibly close to so many wonderful sites and hikes. We absolutely loved our stay here.

Fantastic hotel, friendly staff, spacious room with super comfy bed. We didn't originally include breakfast but when we got there and saw the quality of the place, we added breakfast and am so glad we did, it was delicious. The hotel is a very short walk away from the centre pedestrianised area where all the restaurants and shops are, 10 min walk to the escalators and travelator that takes you to the Seceda cable car, and is almost next door to the Mont Suic cable car that takes you to the Alpe di Suisi. Perfect location and so quiet too. I wished we could have stayed another night!

Great location, very friendly and helpful staff, wonderful amenities, we especially appreciated having access to the pool next door! And the breakfast buffet was outstanding.

The room was warm and the only covering on the bed was a light weight down comforter in a duvet cover. We had to remove the comforter from the cover and just use the empty cover as a sheet. Putting an actual top sheet on the bed would be appreciated.

Location is very convenient for walking to restaurants and activities. Good amount of free parking on site. Our room was incredible. We got a suite that was even bigger than the pictures led us to believe. It also looks more kodern than the rest of the hotel, so our experience may not be representative. Everything was immaculate and clean. It was a pleasure spending our down time here on the deck or in the loungeroom by the (lights and smoke machine?) Fireplace. Bath and shower worked well and were very large.I think the room is insulated well too. It is quite cool outside but we were very comfortable inside. Staff were also very kind and helpful. We had the option to use the jacuzzi at the hotel or use the pool next door for free. There is also an option to rent mountain bikes for a decent price.

The loungeroom could do with another light. It is quite dim over that side of the apartment, but maybe that's the vibe they are going for.

Hotel Hell is a perfect location with ski in and out via a bunny hill that connects to main gondola. Just 2 blocks to center of town. But far enough from town center to be quiet. Room was huge, with view of slopes and town. Very nice spa area, ski locker room, and large lobby. In house restaurant is very good. Staff friendly, helpful....clearly love their job.

Can't think of a flaw.

The location, facilities, and staff were phenomenal. We booked just for a trip to Seceda and the region. Walking distance to the gondola, views of the village and surrounding mountains, and parking on site. The restaurant is fantastic. Easy check in and check out. Kind employees who provided tips on the local area.

It was slightly difficult to navigate to (how to actually access from main road isn't on Google Maps).

The hotel was in a great location to walk anywhere in town but still away from the street to avoid car noise. The bathroom was good and the balcony was very spacious.

There was a wedding reception one night which meant some parts of the hotel were closed but we didn’t need them anyway. There was a little bit of noise late at night but nothing that would keep you awake.

Details such as make up remover. Nice water in reception. Good breakfast. Parking and location.

After a long walk I would have enjoyed using the leisure facilities but the jacuzzi baths etc were closed. I assume you use them in ski season but I would have liked them in summer.