Convenient location. Comfortable. Excellent chef. Staff always helpful - your greatest asset!

The bathroom is a bit jaded. Premier Inn usually offers better value for money in purely accommodation terms but your bar/restaurant adds considerable value.

Great choice at breakfast , good food, plentiful, healthy options, nicely presented , also at other meals . I particularly liked the Eggs Royale. Comfortable, spacious, warm,clean, quiet room with bath and shower . All fittings working well. Lovely view. Staff friendly and helpful ,who know the area and Durham. The location is superb as it is easy access to Durham - cheap and frequent buses run just outside -but also there are woods and fields all around the hotel , the river Wear plain, with a plethora of paths and bridleways heading off in all directions - you can walk or cycle into Durham through countryside or head South . The Durham downs lie to the West . There are taxis in the city and it is a short run to the hotel. The city bus system seems to work really well although it gets busy at rush hour times . The hotel is attractively decorated and clean. Room drinks etc re-stocked . I could live here ! Durham itself is well worth a visit - river views , stone bridges , trees and woodland never far away , nice friendly diverse atmosphere , people friendly , lots of eating places with a good variety of cuisines , a small city with river-side walks , plenty of shops , excellent library ,good transport system. The cathedral is stunning - original and more modern stain -glass windows and sculptures and the miners' union banners on display with all their art work- very moving to see - the cathedral is rooted in the local community- huge tower looking out over the city .A lot of young people about as the university has colleges for a lot of subjects - nice buzzy atmosphere - An open air market on Saturday selling very interesting and attractive goods of all kinds ( don't miss the jeans stall) - and an indoor market all week . The city has many older buildings in stone and some cobbled areas - the centre is car-free - there are street side cafes .

I can't think of anything to put here .

Brilliant location to visit my daughter who is currently in halls at one of the 'Hill' colleges. Wanted to bring my little dog and this place accepts dogs for a small additional fee. It's very handy for the local nature reserve where I took my dog every morning during my stay. The room was clean. The bed was comfy. There are 45 rooms outside on the ground floor which is great as you have your own front door. Not sure if there are also rooms in the main building. On checking in, the staff were very helpful and let us have our room early. The road outside is a little noisy but it didn't keep us awake. I would definitely return.

Chilly bathroom.

Good breakfast with continental and cooked breakfasts. Bar reasonably well stocked and service was good.

The only criticism I have is that you are warned that there is no reserved parking, so you may not be able to park outside your room. This may be important to you if you have difficulty moving your luggage for example. It so happened that a member of staff parked in the space outside my room when other spaces were available. I was lucky that next to me was a disabled space for a room that was not occupied, otherwise I would have had to park 20 metres away. Not good if raining. Luckily it was only on my last night.

Location on a main bus route to the centre of Durham. Friendly and helpful staff. Excellent breakfast hot and well cooked. Purchased one evening meal which was also of a good standard .

Although everywhere was clean decoration and fittings for example the bathroom needed updating. A little concening that the courtyard bedroom door looked as if someone had tried to break in. The outside areas also needed a sweep if only to get rid of unsightly cigarette ends

We ordered food for our evening meal which was lovely, good menu choice. Staff pleasant, room was clean, slightly dated but overall a nice stay.

Needed black out curtains, bed wasn't that comfortable so didn't sleep great. Wasn't anyone's fault as these things happen but on our 1st morning my breakfast order was missed so everyone had ate theirs by time mine arrived but someone had phoned in sick and the poor staff member was on her own and hadn't worked there very long so was trying to do everything so felt sorry for her. The next morning was a better dining experience.

The room was very spacious and comfortable. Bathroom was clean and the tv was huge. There were 2 comfortable chairs with a table and it even had a walk in closet. Our room was a four poster bed option inside the main building whereas the standard rooms are separate but it only cost £8 extra for this upgrade. We only stayed one night-it would have been great to stay longer and due to the room and hotel’s facilities overall it would be a perfect place to stay if you were planning on having a longer stay.

Nothing.

From check in to check out the staff were very helpful and friendly. I asked if the water in the rooms was drinking water and was given a full jug of water with ice while they asked. I was there for my daughter and her friend to see Durham University and I was able to leave my car all day in the car park and get the bus which went from outside of the hotel all the way into Durham. I then returned early to get some lunch, which was delicious, do some work via the free wifi and then have a quick nap in my car before my long journey home. The staff couldn't do enough for me.

Nothing

Plenty of space in the room which we were able to park directly outside. Friendly welcome on check in, very informative. Breakfast tasted great and evening meal was lovely although it was a very limited menu

Lack of background music on an evening in the restaurant. Made to feel like an inconvenience at breakfast asking for a table bigger than 2 when there was 3 of us A few more smiles from morning staff may make you feel a bit more welcome

good filling breakfast, room was a good size with wet room shower and plenty of hot water, lovely fluffy towels, 2 1/2 miles from center of city with, there is a bus stop straight outside wih busse approx every 10mins. We ate in the on site restaurant and it was very good. There was a very large outside terrace to grab a meal or a few beers as long as its a nice day/evening. Sadly it rained pretty much all the time we were there

Bar was a bit pricy and closed to early particulary on Saturday night.