Very clean and spacious rooms. I really appreciate the pick up and drop off shuttle services from Iiyama and Yudanaka Stations. Great location next to Ryuoo Sky Park for skiing and snowboarding. Guests please message property if you would like to add dinner to your stay the night before check-in. The chefs need time to get groceries and prepare for dinner service (charged separately from room cost) They have one laundry machine for shared use.

My partner and I have enjoyed many hotels throughout the world. T Hotel Ryuoo has, without doubt, the most welcoming and competent front desk staff we've ever experienced. From Kanekuni's calm, assured managerial style, Charlie's perfect English demeanor and 'nothing-is-a-problem' attitude, Sugawara's smiling, energetic help and assistance

The staff there was unbelievable. Charlie was a godsend, but honestly, the entire staff was amazingly good. They went well above and beyond for everything. Between arranging a free shuttle from the train station to a range in a driver to take us to the monkey park, they were incredibly helpful. Whenever we had a question, they always went above and beyond. We even had access to the next door onset, where they also have a discount for ski and snowboard rentals. The place is ski in and ski out, and our suite was huge with one of the best showers we have ever had. I have no idea why this is listed as a two star. Our dinner was fantastic and our daily breakfast that was included was full and healthy. We can’t say enough good things about this resort.

Nothing

The staff and services are exceptional! Gu san and Sugawara san went the extra mile to help us send our snowboards from hotel to airport and made sure that everything was in perfect order. The team is always responsive online to answer any enquiries so that our stay could be seamless! The room is very spacious and functional with an extended ski locker room attached to the hotel. We love it here :)

The restaurant is super nice. We just wish that there was a Japanese menu to make our holiday even more amazing!

The staff were all very polite and professional. From promptly answering my numerous queries prior to my arrival to going out of their way to provide the best service during our stay, my family and I felt very welcomed. The hotel’s location is just beside Ryuoo Ski Park. They cater shuttle buses to and fro Iiyama as well, which we utilised. Will definitely recommend this hotel!

Awesome location for the snow. It’s literally at the bottom of the runs. We had the presidential suite for family of 4 which did cost a bit but had awesome views and very spacious. The staff were supper friendly and helpful. Nothing was too much of an issue.

You need cash. There are no atms and things like the drink vending machines and local 7/11 don’t take credit cards.

Location was excellent, however we were unaware that you needed hotel transport from the resort car park to hotel door. It would be best to arrange the free transfers to and from the station if arriving by train.

Limited meal menu as we stayed for 8 nights we tried everything.

Location was exceptional - ski in and out - and the staff were so helpful. The ski facilities with lockers etc was awesome. We also had a room with a spa on the deck and that was incredible.

The kids entertainment room was not as good as advertised (a lot of games not working). Beds are hard also - not my personal preference.

Great location on the slopes - ski in / ski out. Large comfortable rooms and beds. Friendly staff. Great buffet breakfast western and Japanese

Wi-Fi didn’t work for first 48 hrs. Thought it very odd that our rooms (2) weren’t cleaned at all during the 4 days we stayed there

Excellent helpful staff in service and guiding and driving our vehicle out of difficult terrain/situation during snowing. Friendly, helpful, caring and conversant in English hotel staff.

Temperature inside the building and rooms was not warm enough.