The staff are great. There is a varied menu and the food was always banging (amazing). Room service is efficient and was so handy to have available while I was stuck in an all day meeting. I forget the name of the chap on the bar near the sports room, but he's a top man! The level of English is varied but it doesn't deter staff from trying their best to help you. Hopefully next time my Spanish will be more than saying I can't speak Spanish :D I would like to say that the casino is quite varied and I was really happy to see actual card tables and not those boring ePOS machines. The dealers are charismatic and entertaining.

It can be noisy sometimes with part of the casino being on the ground floor there. For some reason, the security guard like to razz it up and down on his quad bike from about 5am, which is a little aggravating.

The service was great everybody was excellent and very professional beautiful place

The food is good the customer service is good the people are so kind and very respectful and they help you out with any and everything they make sure that you have a nice and safe visit very professional place to be

Clean, great location. The service was awesome. Everyone was very friendly and eager to help. I’m in a wheel chair so the help was greatly appreciated.

They do not have a lot of ADA accommodations. The restroom in the reception area have a ha so AP Stall but the sink area is to high to reach for soap and paper towels. The restroom in the casino does not have a wheel chair stall and it’s very narrow. Was difficult to use the toilet there.

We came to Tijuana for dental work and came across this hotel before coming. It was a good spot where there’s a grocery market nearby if you want snacks or food. The property has its own casino and restaurant. The food is delicious and the staff are very nice. Shout out to Francisco the bartender. He’s a really friendly person to speak to. My Fiancés is starting to learn some Spanish words and would attempt to communicate with the staff.

None.

Service was excellent, fron the valet to the front desk. At the restaurant, the food was great on taste and value. plus the excellent service. The casino has an easy card system. At the bar they have good mixology.

I did not win, at the casino, but at least kept me playing for a couple hours. the room needs a comfort chair or sofa

We really enjoyed the location, staff and cleanliness of the hotel. Baltazar greeted us and was very helpful.

We stayed there for 10 days. The first room (219) didn't have enough electrical outlets for our devices. TV was outdated, needed to be upgraded. It was very cold once walking out of the room and smelled like smoke several days. We wished there was a non-smoking area in the casino area. We also hoped for a rewards program to receive perks and discounts for returning clientele. We eventually Upgraded our room to 207 and it was much more Upgraded and much more comfortable. We sat down in the dining area and ordered a Banana Split, but never received it after 30 minutes, so we addressed it with two workers and told them it was taking too long and we had to leave. We also noticed two roaches in the casino area close to the bar.

The food is great and its right near the border. The staff was extremely friendly and would take all of their suggestions. Most importantly very safe and in a area where you can buy basic items or snacks and small day trip type items.

just the lighting in the rooms could be a little brighter. But we came while they are/were under renovations which is a good thing so for that I will be going to see but so far this has been my 4th stay so I'll most likely be back.

Service was prompt and exceptionally good. The hotel is big and colorful and a delight for the eye. The food was well prepared and the dining environment was so comfortable one wants to linger for the extra cup of coffee (which was very good--a measure of the quality of an eating establishment). I expect I'll be back.

I really don't know what could have made it better, unless management wants to put me up again, for nothing.

All the staff was very friendly and helpful. The hotel is located at very centric area of the city.

The mattress wasn't comfortable, we woke up with a backache.

Very clean the staff was very professional everything was very nice great place to stay and visit

They were very professional everybody the staff the waiters everybody great location beautiful place number one on my list of places to stay in Tijuana Mexico