Situated in a luxurious lush green get away, the White Oaks Conference & Resort Spa leaves an incredible first and last impression for my group of friends and I. Amazing staff at the resort and even more amazing amenities attached! Kudos to our server, Emily who helped make our birthday dining experience at Play Bar and grill unforgettable! The fitness facilities are a dream made in heaven and although we did not try them out ourselves, they effortlessly seem to cater excellently to the fitness fanatics. My friend is still in awe from her coconut wrap treatment!

The rooms had some scuffs and the fridge was not as spacious as we had liked. The room service menu seemed a bit overpriced and underwhelming for what they were charging us. For example, there were four small chocolate covered strawberries for 16.00 and the cheese platter tray consisted of broken crackers and almost over ripe fruit. The only thing I'd recommend on the room service menu would be the alcoholic brewsies (four count). I would've also appreciated a heads up of the "incidental" fee as it was around 200 dollars. Although this is a hold and a justifiable charge, fees this high should be disclaimed a bit earlier versus at the front desk.

A great hotel for family, especially with young children. I travelled with my wife and my 7-month old son. The front desk was extremely accommodating as they initially gave us a room that we realized, would not work for us. They immediately switched us to another room that was more comfortable for us. The staff is extremely hospitable at any time of the day or night. Room service is quick and they do a splendid job in cleaning. What made this hotel stand out was the support we got in an emergency. Keep up the great work!

It’s very comfortable and great value stay. I drove from Toronto and drove to the Niagara-on-the lake first day once I checked in. The road to the small town was super beautiful and the experience impressed us deeply. The property is located a pretty convenient spot to Niagara Falls and the Niagara-on-the lake if you drive to the attractions. Visiting a vineyard nearby was a must-try. Besides the amenities and services of the hotel are also an added bonus . The room service did quite well and the staff were very attentive.For sure, I would come back again as I regretted booking only 2 nights.

The only thing that they need to improve was the filter of the AC and vents should be cleaned

Staff was wonderful, polite and very attentive. Entire property very clean. Room was beautiful, newly renovated, felt light and airy. Bathroom with spa tub was amazing but I do believe it wasn’t working properly as the jets at one end were very weak. Other than that the room was near perfect for us. My only complaint would have been the steak I ordered for dinner but again the staff was wonderful and handled the situation perfectly. We have no complaints and have already booked a return stay. :)

Nothing (maybe the steak)

Always topnotch customer service at this hotel! This hotel is my absolute favorite, there is something warming about entering this hotel. There's a trace of nostalgia (maybe of the time period of when the hotel opened) and there's greeters and employees who truly embrace the art of genuine service, where to serve another is perceived as a refined, high-end quality (a perception that is lost among younger generations today and that is lacking in many other facilities). These key ingredients give this place a uniquely authentic and warm experience and feel immediately as you enter the facility. I should add that the facilities are amazing especially if you are interested in athletics, exercising or anything self-care related.

Truly can't think of anything hotel related. The only thing some may find lacking is a more central location to a busy city center however on the other side of this thought is the thought process that you are selecting a hotel that is closest to many of the winery experiences (offering at most 10 minute drives to these sparsely dispersed sites) and there are premium outlets directly.across the street.

The staff were incredibly friendly and helpful. Everyone we encountered was more than willing to assist with any questions we had. The rooms were very clean, spacious, and comfortable. We came here for a wedding, and the venue was beautiful. Very close to Niagara on the Lake/ tons of wineries. I would highly recommend Niagara College of Wine

A little outdated in terms of some of the in room features, but although I didn't need the mini mounted tv in the bathroom, maybe someone else can take advantage of it :) If you're planning a trip in to see the falls it's a little bit far.

The hotel is luxury stay with best bed and pillows. Requested high floor with garden view and we got one. Room was serviced everyday and every hotel staff smiled and greeted. Best place to stay if visiting Niagara on the Lake.

We were there for kids tournament and would prefer a healthy discount for returning customers.

Very clean and spacious room. Room service was a little tardy but great food from Play Bar. Wonderful surprise to see the chocolate dipped strawberries. All staff very friendly and accommodating. Made the stay welcoming from the moment we arrived.

Room was warm despite keeping it on cool. Instructions on fireplace needed. Printing on bottle of wine left in room should be much larger for us oldies who didn’t realize it was not complimentary like the chocolate dipped strawberries were.

I loved the location, the amenities, the cleanliness, and the staff! Our room was in the tower section that had a more modern design with a rain shower in the bathroom, a large flat screen, and amazing beds where the sleep quality was 10/10. The location is 10 mins from Niagara and RIGHT across the outlet mall (one signal crossing over) which made it so easy to get food, shop, etc. Free parking and fast WiFi was also an added bonus. The swimming pool and hot tub were great. We had to check on these a few times to see when they weren't busy but still very clean and large. Being able to text front desk was very convenient - they replied quite fast!

I didn't like how there were some surplus charges that could've been complementary for e.g., I believe they charge extra for additional water bottles if you ask for more than 2? Also, breakfast was expensive and private dining didn't follow instructions and sent up only 1 order when I had marked 2 which meant we had to wait to receive the other. But, they were quick to fix their mistake! Also, only one sauna which we didn't get to use because it was quite crowded.

Great three course dinner special offered on the Thursday night. Excellent value at $100 for two people for the food. The service was friendly and professional too. Oh, and the gluten free bread is delicious.

The bar staff seemed overwhelmed (maybe the $100 dinner special was too successful), so the drinks took longer than they should have to arrive at our table. Otherwise an excellent dining experience.