Location was perfect with view of the harbour,so relaxing just to sit and watch the world go by on the water.!! Quaint hotel.

Did have to turn off the fridge overnight as didn't want the humming noise.

A very friendly, helpful welcome from Reception on arrival and great assistance from the porters. There are small lifts to the upper floors. We had a lovely sea view double room with a small seating area in the window. Very clean and well presented with plentiful tea/coffee making facilities. Bathroom very clean with soft towels and towel robes. Plenty of storage for clothes etc. Excellent breakfasts (The Greenbank Grill was great) and dinner, also we had a fab Sunday Lunch at the Waters Edge restaurant. Waiting staff friendly and attentive but not intrusive. Very useful Working Boat pub on the quay. We had one small issue with the shower which was sorted immediately. The Greenbank is about a 15 minute easily walkable distance from the centre of Falmouth. The National Maritime Museum is worth a visit. This was the Falmouth International Sea Shanty Festival weekend which was very busy, so we pre-booked guaranteed parking at the hotel (additional fee for this) which meant we didn't need to worry about parking. The staff were amazingly professional and nothing was too much trouble. We wish we could highlight staff names, but they were all fantastic.

Just a small thing, in the bedroom's small seating area, it would've been nice to have had another opening window on the bay window (only one side was openable). Also, although the bathroom had ventilation, it would've been nice to be able to open the bathroom window just a little.

We had a really nice stay here over new year for 3 days and including a NY party. The location was fantastic as I knew already; what we additionally liked was the friendly and helpful staff across all teams. The room was a decent size and the towels and linen of nice quality, the bathroom clean and large with nice products. We ate both in the dining room and the pub over our stay and the food was of a good quality in both locations.

It's an old hotel so some items such as water pressure are difficult to fix, lifts a bit tatty and some carpets looked like they could do with a change. Otherwise it would be a 10.

Location and amazing views. Good restaurant and staff

General areas leading to the rooms are in dire need of renovation. Filthy and stained carpets throughout the stairways and passages. Carpets in room was excellent and clean.

I thought the hotel staff were very accomodating and despite booking an inland view room to keep costs down we were given a room with a beautiful Seaview and they gave our dogs a lovely little bowl with treats and a ball which was a nice touch. The room was also well stocked with tea and coffee of various types and the decor was in keeping with being by the sea! Great to have a bath and seperate shower. Breakfast was lovely and the desserts and drinks we had the night before were very good.

A few areas were a little dated and rough around the edges (silicone around the bath) that could have been finished a little better and in certain light you could see soap in the bathroom from previous people that had been squirted up the wall that hadn't been cleaned off but this wasn't noticeable until I had a dim light on. The vent in the bathroom also seemed to shoot bits of dust into the bathroom when switched on.

The staff throughout were some of the most friendly, helpful professionals I’ve experienced in a hotel and I’ve travelled extensively for years. The breakfast was wonderful; very tasty and what views of the harbour. The bar downstairs again excellent food, well made and served drinks and the view was amazing. Reception couldn’t be better and please relay my appreciation to them. Many thing we liked but great that so many visitors were allowed to bring their dog into the hotel.

Little things only. I would like to have a document safe in the wardrobe so I don’t have to lock valuables in my suitcase and have to carry valuables on me. The street parking was awful but private and garage packing was full. And of course having bedside sockets which were 1) multi-country and 2) had fast USB charging would be so very useful.

The hotel is in a beautiful location with fabulous views, the restaurant is lovely and the food excellent. The staff were all very polite and the service was great nothing was too much trouble. Our room The Florence Suite was gorgeous, it has its own large balcony with glorious views, a huge bath that filled very quickly, a nice big shower, plenty of hot water, a big comfortable bed and comfy armchairs. It was tastefully decorated and nice and clean, the added towel swans was a lovely touch.

There was nothing we didn’t like. The parking is a bit hit and Miss but when we did manage to get a parking place on the road. When we checked in we were asked if we were parked in the garage. We weren’t aware there was a garage to park in so went and had a look and noticed there were places reserved, again we weren’t aware that you could reserve a parking spot, maybe this could be highlighted on the website. However, there were some unreserved places so we got one of those which was great. The accommodation is a tad expensive but you get what you pay for and it was a luxurious treat for my husband’s 70th birthday. We will definitely be returning and will definitely recommend The Greenbank to family and friends.

We treated ourselves to the Lookout Suite which was a beautiful, spacious room. It lived up to its name - the balcony and binoculars were a lovely touch. The room was clean and the bed was super comfortable. Within minutes of settling in, we said that if we went back to Falmouth, we would book with the Green Bank hotel again. The staff are very friendly and helpful and the hotel has an EV charging point which was great for us after a long journey. All in all, a wonderful stay and no complaints! We are looking forward to going back!

Thank you for the bottle of sparkling wine for our anniversary. Unexpected availability of an EV car charger.

Coffee capsules not replensihed. Face flannels removed and not replaced. Armchairs in room 225 were uncomfortably low. Not enough parking, paid for captains club to ensure space was available (but very expensive). I was not aware that you had EV Car charging for one car, priced at £20 - I would have used that, but since I had already paid for Captains club parking that would have been VERY expensive for overnight parking/charging!

I stayed with my daughter, her husband and my grandson for a mini Christmas. The rooms were amazing, high quality, clean and everything you could wish for. Even though I had my big dogs with me, I was still able to have a room with a balcony. The staff even left dog bowls and treats/toilet bags and toy per dog. Although there were two christmas parties going on we were still able to have a festive meal in the pub below, I couldn't hear any noise except when I went out to walk the dogs. Will definitely stay again. Thnak you Greenbank. n/a

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