The Hotel itself and the Spa were excellent. The room was spacious, light, comfortable, well decorated, and equipped and the bathroom had a bath and separate shower. There are several lounges, the whole hotel is well maintained and accessible. The hotel is centrally located opposite the wellhead and close to shops, the Opera house, restaurants and public transport. Breakfast was very good. The Spa is sensational.

Although the staff were pleasant and polite, the service was often very slow especially in the restaurant and bar and at times seemed a bit unprofessional. We found much of what we ordered in the restaurant either unpalatable or inedible, our requests were ignored and the service for both food and drinks was slow and uncoordinated.

Stunning hotel in the centre of Buxton overlooking road then gardens to the front. Very clean and airy hotel in lovely Georgian building. Old features but contemporary decoration. Beds were very comfortable, room light and airy, very nice bathroom. Spa was fantastic - the nicest i have ever been to. Wished I had booked a treatment or two. Staff were very polite and attentive. Breakfast was very fresh and delicious and served in attractive dining room. Bar, comfortable, had nice views and good atmosphere.

Bar dinner main course a little dull and disappointing - dessert fabulous.

a perfect stay for our wedding anniversary. Staff were lovely, room was perfect, really comfortable and quiet, a complimentary bottle of bubbly was a lovely surprize too. Fantastic location - stones throw from Buxton Opera House. Breakfast was very good and well run - again all the staff were very helpful. would love to return and use the Spa next time.

The tea/coffee making station needs a rethink - we had to boil the kettle on one side of the room, stepping over stretched cables, and make the drinks on a table at the other end off the room.

Spa area. Finding the fresh replacement robes we had requested. How cute the attic rooms were. Having windows that opened.

Queue to check in. Maybe if one could check in earlier the queues wouldn't be so long? Most annoying was no one answered the phone (neither housekeeping nor reception) so I had no idea our request for fresh robes had been received until we found them outside the door next morning (by which point we were wearing the soggy ones from the previous day). Nice to find them though ;) thank you!

The room and all facilities were really lovely. The bar area was pleasant to meet before dinner. Swimming pool and spa area all exceptional.

The restaurant service was poor, we had a meal one evening of our stay , we were a group celebrating. Staff were friendly but service was haphazard. Our food was not served up altogether and extras we had ordered did not come till meal was finished.

Beautiful hotel, gorgeous interior. Helpful pleasant staff. Lovely spacious room and very comfortable bed. Loved the breakfast and location.

A bit pricey, and parking not included (valet parking for £30), but we were given a map for free parking which helped.

Everything about the property , the hotel and staff was excellent

The only negative point was , the breakfast on that date . We think you were short staffed , it was a bit hectic.

Location, health spa, helpful reception team

Breakfast and dinner restaurant staff often poor with poor attention to detail and often slow or forgetful. Room was upgraded due to room we were given not being as described on booking.com and alternative was nice room (in attic) and we were great full for that but the room had no curtains only thin blinds so impossible to sleep after sunrise. Parking at £30 per day was excessive and I was only advised this in passing a few days before our stay, this was not clear on booking.com. Room was not made up until very late in afternoon was really quite inconvenient and we once even asked to skip the room service on last evening as it was so late we needed the room to get ready to go out early evening

Nice spa and swimming facilities- although it is not easy to understand where is everything and we were not well debriefed at the check in. The staff who did our check in was also not very welcoming. It was during Christmas so i asked of the restaurant booking etc for Christmas Eve/ day. I was told “ it’s fully booked but have a think whether you really want to dine here and you can check later if there is availabilities”. It shows lack of basic respect! All other staff I met on site were nice and friendly- showing us around the spa and sauna facilities and/or providing extra room keys.

As above

Lovely hotel nice ambience, we were there for a wedding which was excellent Rooms were beautiful, clean , well decorated just gorgeous.

We would have liked an early check in just to refresh before the wedding but this would be charged at £100 this is excessive, and as the wedding was at the hotel feel you should offer this to wedding guests, we had to leave the pre wedding breakfast to check in ..... also, since booking the hotel, I have been bombarded with marketing nearly daily do you want to book an evening meal ? Do you want to book a spa etc Our focus was to be at the wedding so no need for these extras.