The excellent location which was close to the airport, a major outlet mall, and to my relatives. Although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited menu that served food and drinks in the evening. The staff was very friendly.

The gated entry system was very hard to use. Although the hotel was generally accessible, there were some specific things that could have been improved (e.g., door assists on washrooms and the doors to the accessible rooms) to make things easier for those with disabilities.

Beautiful rooms and location. Very clean and worth the money I paid for it. The front desk attendant, Madona, was very accommodating for my needs and requests. She did a wonderful job with helping to make out stay an enjoyable one.

Parking situation. I wasn’t sure about the coat or payment of it. A sign at the front desk said overnight parking was $37 which seemed like A LOT of money to pay for parking. I’m not sure if it was charged to me or not, since I haven’t gotten a statement yet

Really liked how clean the room was, and how quickly the housekeeping staff worked and how accommodating the staff were. Even though the hotel is on an approach vector for the airport unless you had a window open the planes sounded just like a strong gust of wind. Also, the fact that there was almost always an elevator on the ground floor and if it wasn't, it was a very short wait for one.

A free shuttle to the convention center and back every so often would have been nice. The wind at night would cut you in two sometimes. High prices at the bar.

It was a beautiful room and plenty of space. Very comfortable and clean. Would recommend 100%.

Loved everything except for waking up at 5-6am to dozens of police and EMT on every floor, giving us no information or explanation about the situation.

The property was easy to get to from the airport, check in was fast and staff was courteous. My room was clean, smelled fresh, furniture was comfortable, bed was plush!!!! The shower and bathroom was a great size. I loved my room altogether

The room was large with a large comfortable king size double. There was a bath and a separate shower. Great location to Rosemont and the blue line to downtown

There was no kettle, only a coffee machine. No spoons

Our suites were spotless. I really liked that there were shower and tube in the bathroom and a door between the sink area and the toilet

How rude the guy who checked us in was.

Clean, just as described

When I checked out, I had no additional charges on my invoice but my credit card was charged extra a few days later. I contacted the property multiple times but received no response.

Room was spacious and the bathroom was very clean and comfortable. The Murphy bed was more comfy than it looked and the plush King sized bed was like sleeping on a cloud. The extra bedding was also a great way to help with temperature control in the room

I do feel like the layout with only one door being able to be locked for the bathroom is a little disconcerting but that's more of a personal preference.

Huge room, had everything I needed, good breakfast, helpful staff, convenient for short stays when you need to be near the airport

Hot breakfast was an extra charge even if breakfast is included in the room price