Excellent shuttle service to / from O'hare Airport. Desk staff extremely helpful. Wonderful room. Good selection of restaurants w/in easy walking distance. ----oh, and I liked the conveyor toaster in the breakfast room.

Poor selection of snacks in lobby area----also location of snacks cannot be accessed w/o triggering door opening to outside. No raisin bran cereal in breakfast room. No newspapers or book selection. TV cable service programming occasionally froze---also no HBO movie selection.

If you are going to an event at the All state Arena this is the place to stay as it is just a few minutes to walk there. The location is quiet with free shuttle service from the airport and lots of eating choices just across from the property. The room was so clean and spacious and the curtains completely close over the windows making for a fantastic night sleep along with the very comfy bed. The complimentary breakfast offered plenty of choices. Last but not least, the staff are all so friendly and helpful and kind! Can't wait for the next trip so I can stay here again!

This property is STEPS from Allstate Arena!! E we walked through a well lit parking lot to get back to the hotel after our concert. There is a Target, numerous restaurants and other shopping options right around the corner from the hotel. It is a VERY safe area. The breakfast was terrific! Hot and fresh and many options.

The microwave in the room didn’t work and neither did any of the outlets in the kitchen. But they finally compensated me so that was nice.

The size of our room was nice, and I felt it was very clean and had plenty of supplies (hygiene products, dishes in the kitchen, coffee and tea). I also thought the breakfast offerings were a great variety. All staff were very friendly.

The entrance door in my room (150) scraped against the floor making it stick open when entering or exiting. I also didn't expect to pay for parking, though I could've missed that detail when booking which would be on me.

Super close to Target in case we forgot anything. Conveniently close to Allstate arena, which made it easier to not find and/or pay for parking. Staff was friendly and hotel was located in a good spot.

I didn't like that the parking wasn't pre paid at the time of booking but that's ok. It was cheaper than the parking at Allstate arena so that is a bonus. Other than that everything was fine!

Front desk staff was really helpful, and the hotel was really close to everything that we wanted to see and do. The hotel was surrounded by a lot of places to eat, and they were within walking distance.

The furniture in the room could use a good cleaning, especially the pillows on the couch they had stains on them as well as the couch.

There cleaning is topnotch They pay attention to every details in the room Despite the fact that kids will always liter the rooms yet they ensure they clean it to your satisfaction Anytime I visit Chicago again, I will pick residence inn

The way the payment was removed They were calcuting it based on weekly basis which for me shouldn't be

I loved the size of the suite and how clean it was. It felt safe and the location of this hotel is perfect as it was close to everything I was looking for. There was a whole fridge and microwave and oven with some plates and utensils.

Only super super small complaint is wish the TV’s had more streaming options.

Thanks so much to Cedric. We last minute booked it because our original stay with another place did not work out. When we got there the Bookings reservation didn't go through, but Cedric was patient and really helped calm my anxiety that he'll help us figure out a place to stay. He was able to get us room just directly with them since our bookings reservation still wouldn't go through to their system.

The sleeper sofa could've been better, but other than that, not much complaints.

The room was clean. The breakfast is delicious and plentiful. Staff were wonderful. The shuttle service to the airport was very convenient. Distance from Allstate Arena. Distance from a taco place with great tacos!

I received an email saying that I was moved to a different hotel. This was concerning since I had booked this hotel way in advance. I called their phone number and was able to confirm my booking, but I just didn't like the initial scare.