The hotel is in the perfect location! It is just a few minutes away from the Allstate Arena, which is of course ideal if you are attending a concert there. The airport shuttle was timely and very convenient. The train station was just a short, inexpensive Lyft ride away from the hotel as well. The staff was very attentive; we had an issue with the light in our room and they promptly reassigned us to another room, which was nicer and more appealing.

The breakfast was not up to par with our expectations. Also, the soaps they provided were extremely tiny and not the most comfortable for an adult to use in the shower. I would suggest carrying your own soap or purchasing at a store nearby.

The room was very clean and comfortable. The microwave in the room was very useful. They allowed me to check-in an hour before the usual time. Their shuttle facility was excellent. They provided a pickup and drop at the airport as well as the Donald E. Stephens Convention Centre. The staff at the reception desk was polite and helping. They also helped me in getting a taxi. The breakfast was good. I am a vegetarian and still had quite a lot of things to eat, such as bread, muffins, fruits, juice, and cereal. Overall I had a great stay!

They could also consider having a dispenser for drinking water. They do have vending machine. I think providing free drinking water would be more valuable than providing free coffee!

Location, location since I needed a close hotel to where I had an outpatient surgery. Comfort Inn Convention Center's staff was able to check us in much earlier to the official time due to my own personal circumstances after such medical procedure. The room was very spacious and comfortable. Breakfast quality went beyond my own expectations and all the CICC-Chicago O'Hare Airport were very friendly and accommodating. My wife and I were frequent guests at Tiffanys Restaurant just across from the hotel's parking lot. Their food was delicious and they offered as a discount for being passengers from that Comfort Inn. A great experience!

Just a trivial thing such a the poor quality of their hand soap.

The room was wonderful! It was clean, the bed was firm and linens were clean. Amenities were nice(T.V. microwave, refrig, coffee pot, etc ) We really enjoyed our stay!

It is noisy(traffic/planes) what can you say....it is very close to O'Hare. The staff were somewhat nice....just wasn't informative. I wasn't directed to where our room was located (we figured that out by looking for it) or what the properties Wi-Fi login info was? Never did find that out(one-night stay) These small details are usually customary. And you don't need to ask. You never know.

Breakfast was adequate but would have benefitted from greater variety. Good sized room with good facilities.

Staff were not the friendliest we have ever encountered, particularly when checking in. Although a shuttle service was provided by the hotel to the airport, it was not always possible to get on it and we had to wait a considerable time on on occaision. Not really an airport hotel as a good distance from the airport. Room could have been more thoroughly cleaned. Got a piece of broken plastic in my foot.

Nothing fancy, but clean and comfy. They advertise airport shuttle….. see below

Waited an hour for the hotel/airport shuttle. Phoned the hotel three times- when it finally arrived, the driver did not help with luggage, was talking on his cell phone/bluetooth the entire time. More disturbing, he opened the door while driving down the highway, and kept it open a long time?!! Scary. He never acknowledged any of us aboard nor did he leave his seat to help with luggage.

Even though this hotel looks quite old, I enjoyed staying here for 2 nights. Clean room. Nice bed to sleep on. Wifi is good. A simple breakfast that matches the room price offered. The shuttle bus is free and easy to use. Good staffs, especially night shuttle driver (when he picked me up at 11pm on April 28, 2024) was very friendly and kind to help lift and unload my luggages. There is also Tiffany's Restaurant Cafe next to the hotel with reasonable prices and good food.

The elevator is old

My ten-year anniversary stay at Comfort Inn was absolutely delightful! The cozy atmosphere, impeccable service, and attention to detail made our celebration truly memorable. Thank you for an unforgettable experience!

While our overall stay at Comfort Inn was pleasant, I would suggest improving the initial interaction with guests. When we requested to see the room before booking, the receptionist politely declined. However, I believe this situation could have been handled better to ensure a more seamless experience for guests.

The staff was nice, we requested a room on the first floor and the staff member was able to give us an upgrade. We had requested shuttle to pick us up from ORD airport and it came and the staff member followed up with me to make sure I had gotten the shuttle.

We had a lot of luggage if we could have gotten help with it to put in our room from the shuttle would have been nice. I didn't want to ask - and no one offered to help. We were struggling to get it inside, did eventually make it.

All the basics you need and want from a hotel, at a reasonable price. Coffee in the room and free continental breakfast to help you get in your way in the morning. Rooms are clean, A/C did its job, free wifi, and beds & pillows were good. The staff let us check in a little early which we appreciated, and FREE PARKING. Car was safe in the lot, no issues.

The parking lot is tough to get in and out of due to its proximity to a major intersection and tollway ramps, but they can’t do anything about that. To make life easier be sure you’re driving East on Touhy and you can make a right turn in.