Everything. Great location - a 5-10 minute walk to the pier. Also a 10 minute walk to the cruise terminal. Beautiful facilities - our room was gorgeous with lovely views. We could see sea planes and cruise ships. Every member of staff was so friendly and helpful - I wish I could remember his name but the male on reception who checked us in was so lovely. The staff had sprinkled rose petals all over our room as we were celebrating our honeymoon and left us a bottle of Prosecco and some macarons. We also loved that the hotel has bikes to borrow to save on renting any. I loved every second of our time here, I didn’t want to go home.

Absolutely nothing.

I rarely write reviews, but I had to share this experience because the hotel truly exceeded my expectations. The Loden is a small, luxurious boutique hotel with a Michelin-starred French restaurant. The rooms were surprisingly spacious, spotless, and filled with high-end products. Cleanliness has always been a big issue for me in hotels, especially in the U.S., where even luxury hotels can disappoint. However, Loden was exceptional. The housekeeping staff were impressive. They cleaned the room perfectly every day and added thoughtful touches without me asking. I was shocked when they brought water infused with citrus and snacks like pistachios, almonds, and pastries daily. The staff were extremely polite and made me feel truly valued as a guest. On top of that, the location is perfect—right in the heart of Vancouver and only 5 minutes from Canada Place. The Loden delivered an outstanding experience and I highly recommend it to anyone visiting Vancouver.

Nothing, everything perfect!

Everything was top shelf. From the welcome bottle of wine, interconnecting room with the kids room, the evening turn down with lightly flavoured water treats, to the beautiful beds, top toiletries and delicious food at the restaurant Tableau. Lobby was an oasis of luxury with alternating hot drinks and Christmas goodies including fresh apples. Staff were always happy to help and very friendly. They even onforwarded my daughter’s delayed parcel to our location in Whistler after our departure. In comfortable walking distance to some great shops. Loved everything about our stay.

A couple more options on the room service menu.

This was an exceptional hotel. As part of a 3 week holiday staying in numerous places, our 5 day stay here was easily the best! The room was a great size - so comfortable and beautiful! The staff were so friendly and accommodating! We absolutely loved coming back to the hotel each day after exploring the city to free snacks and chocolate waiting for us in the room. The bar on ground floor of hotel was also amazing with incredibly lovely staff and amazing drinks. We loved it and would stay at this hotel again - highly recommend to anyone staying in Vancouver. The downtown location is great!

Nothing!

We chose The Loden as our home away from home to celebrate our 30th Wedding Anniversary in Vancouver, BC. We are so glad we did. The staff went above and beyond our expectations to help make our anniversary a very memorable event! We had a surprising and unexpected upgrade that elevated our experience. We were so enthralled with our stay we have recommended The Loden to family, friends, co-workers and anyone who enters our orbit. We look forward to the next time we can visit such a wonderful city and a use this fantastic hotel as our home base.

One of the best experiences I’ve had in a hotel, if not the best!!! Gorgeous hotel, staff so attentive, friendly, helpful and efficient. Beds and pillows soooo comfortable!! I went to celebrate my birthday, and I had a surprise on arrival, and every day there was a new detail. Excellent location. Bikes are included, went to Stanley park for sunset and it was magical. Would definitely go back. And the restaurant downstairs is delicious, also great staff. I had breakfast there every day, and dinner twice.

I loved everything!

Elegant finishes, smart design, comfortable beds, and thoughtful snacks at every turn! Staff was notable for being both helpful and genuinely friendly. We enjoyed both the deep soaking tub and the walk-in shower and liked the clever bathroom design with sliding wall. Felt like a true luxury to stay here one night before heading up to the mountains to ski.

Nothing I can think of! Not the cheapest option but lives up to expectations for the price.

All the essentials were in place but the extra touches like a complimentary welcome glass of wine, courtesy umbrellas, and tea/cookies in the lobby made it feel like a luxury hotel. The adjacent restaurant was actually quite good, too!

Coffee in the lobby (large carafe versus the individual pods) would have been great.

The location was perfect for our needs. We enjoyed their breakfast one morning and it was excellent. It was easy walking distance from the water and from the main shopping street downtown

Everything was excellent there was nothing we would change. The staff was great.

We absolutely loved the Loden!!! From the beautiful and clean room with floor to ceiling windows and the exceptional customer service we received even before stepping foot into the hotel. Staff called us before arriving, helped us with adding another day to the stay and even saved us when we left our passports in the safe after checking out! The room was lux-super warm in the freezing winter with a fabulous shower and tub and even a dyson blow dryer. Location was perfect to walk to the waterfront, restaurants, shopping and bars. Highly recommend the stay!