Service: Exceptional and warm service with staff always greeting you with a smile. All staff also seemed especially personable, chatting easily with guests. All kinds of service, whether it be breakfast or room deliveries, were always prompt 👍 Food: Unfortunately we stayed one night only so couldn’t comment much about the food. Location: The view from the upper suites was amazing and you get an awesome view of the top of the Matterhorn from there (we saw the sunrise on the Matterhorn). If you get the bigger suites there is a lovely fireplace as well which you can light yourself. They also offer a shuttle in and out of the hotel. Facilities: spa, jacuzzi, and swimming pool look clean and modern.

Everything was great.

From the moment we booked the omnia for our honeymoon stay through the day, we checked out and even after has made an everlasting impression on us. We can’t recommend the omnia more for your vacation stay in Switzerland. The stash was excellent and always checking in on us to make sure we’re as comfortable as possible. The hotel is absolutely gorgeous and rests on top of the most insane view of all of zermatt. Their modern style was some thing out of celebrity magazines with their incredible Jacuzzi overlooking all of Zermatt, to their massages performed by amazing staff, to the welcoming gift from their whiskey left in our rooms, to the little chocolates that they put in our rooms every single night upon tear down for bed… Everything was magnificent Upon booking the omnia for a honeymoon, we already knew from the reviews that this place would be an extraordinary place to experience. The reviews aren’t mistaken, and are well-deserved. Coming from California out of the country to Switzerland they made this whole experience a pleasant one to say the least. Checking in with us through emails along the way to make sure we had everything we needed to be comfortable for our 10 day trip. They give us all the knowledge And support. The customer service is outstanding, and nothing we’ve ever experienced before. Truly, if you want a once in a lifetime experience with excellent customer service, amazing breakfast and dinners choose the omnia for your next stay. I never even rate salads because they’re just a salad… But the omnia made the best Caesar salad I have ever had in my entire life. Not to mention their wine is something I’ve been searching online for for the last week to bring back home to the states. Thankfully I found something similar in the local grocery stores there that I packed in my checked bag on my way home.

The hotel location, views, staff and team were all outstanding. Unfortunately during our stay the restaurants and room service were unavailable. This was a bit of an inconvenience but they did try to make up for it. The breakfast was lacking also but my guess is that was also due to staffing issues.

Unavailability of restaurant’s services for our entire stay.

1. bed was amazingly comfortable; 2. staff was very attentive and friendly; 3. free bourbon in the room was a lovely touch.

1. bathroom was not designed for showers; it gets flooded. 2. we received dozens of Nespresso pods with no explanation of what they contained; couldn't tell a decaf from an espresso. 3. Our room was in back, not a great view of Zermatt. 4. No air conditioning, due to municipal ordinance, we were told. Unpleasant surprise.

The Omnia Hotel always exceeds all expectations. From the stunning views to the impeccable service, everything was flawless. The rooms are luxurious and thoughtfully designed, and the amenities are outstanding. Every detail, from the friendly staff to the delicious food, made our stay unforgettable. If you’re looking for a perfect getaway, this is it. Highly recommend—10/10 without hesitation!

This was THE BEST experience I have ever had at a hotel, hands down. From the booking I made quickly after which I was greeted virtually by a team that asked if I had any questions, helped book transport from the train station and made me a dinner reservation, to the exceptionally warm welcomes of the individual who picked me up at the train station, brought up my bag, to the host who welcomed me as the elevator doors opened and greeted me by name quickly offering me a glass of champagne and a seat on the sundeck. I then had a tour of the hotel amenities and was shown a tour of my hotel room. I was able to enjoy the luxurious space, incredible mountain views, proximity to the main street and delight in the beauty of the room. I had the fortunate opportunity to attend dinner at the Omnia where every individual working made sure every need of mine was met from ensuring my glasses were filled and food recommendations provided. The breakfast was perfect. I could go on and on and on. The ENTIRE experience of my stay was a dream and I will forever remember my stay at the Omnia as the best hotel experience I have had.

There was nothing I did not like.

The hotel is stunning, clean and modern. The Spa area overlooking Zermatt is beautiful also! But the best part about our stay was the staff and the service provided. They were so attentive and helpful, probably the best service we’ve ever experienced.

Nothing to dislike but if I had to mention something I’d say the locks on the doors are a bit fiddly.

We visited in November this year. The suite we stayed in had an amazing view of the Matterhorn (possibly one of the best photos we have taken of the Matternhorn!) The Omnia is conveniently located within Zermatt, and the food at the restaurant was absolutely amazing - in particular, the Schnitzel and the Raclette. Needless to say, the service was impeccable. Will definitely be back when we go back to Zermatt!

Nothing - our stay was amazing!

It all started by entering the hotel’s private tunnel with the transfer vehicle and then taking the lift in the mountain/rock up to the lobby: felt like James Bond. Of all the hotels I have visited, this one has by far the best staff. Everyone took so good care of us and I recommend this hotel if you visit Zermatt. All the facilities are top quality (spa, gym, library, bar, terrace with view on the Matterhorn…) We also loved the dinner at the hotel’s restaurant: go with the chef’s surprise 4-course menu and enjoy every bite! We will remember this weekend and come back for sure. Thank you The Omnia!

We enjoyed everything!

Excellent breakfast, with an even better view. The staff is exceptionally trained and very focused on their guests. The rooms all have great views and the beds are extremely comfortable. The pool and spa are excellent (again, with a fantastic view). Definitely worth a visit, even if only for one night!