The location is just perfect and the area is safe and quiet. There are 2 tube stations within 2 minutes walk, and Paddington train station is 15 mimutes away by foot. Kensington Palace is at walking distance. Staff is really nice and helpfull - especially breakfast staff. Good breakfast, with all you need to start a new day exploring the city - it contains fresh fruits and vegetables, as well as freshly baked viennoiserie, nice tea selection, and also all you need to put toghether a proper english breakfast. Some rooms - as the one we have stayed in, have really big windows that overlook the street. The complementary cosmetics are really good quality and environmentally friendly.

The furniture in the room is absolutely outdated. The room is really small, and having heavy massive dark furniture is not helping at all. There is a big contrast between the bathroom and the room - bathrooms are bright and nicely decorated. And, for the love of God, they should do something about that horrible rug - it is so, so incredible stained, not only in the room, but also in the hallways.

Location, friendly staff, recently renovated

Single room is so small that there is no space to even properly open or store a hand luggage. Anyone with bigger suitcase would simply have to pack/unpack in the corridor… The price is high for such a small space, and could hear speaking and singing in the neighbouring room. Luckily it was not occupied all the time.

Good location 1 block from underground circle line, hotel was fairly clean. Bathroom was decent sized given the size of the room. The shower was a bit awkward to use. Electrical outlets provided for both US and UK power.

Very small rooms, the mattress was a lot more firm than we liked.

The property was in a fantastic location. Very close to Kensington gardens, Hyde park, Notting hill. Clean room which was cleaned daily. Room also allowed to open window so you could get fresh air. Staff were excellent, very helpful, professional, friendly, always willing to assist with whatever questions I had, booking taxis, advice on the area, made me feel very welcome. Delightful property & would definitely stay again when visiting London.

Not applicable

The hotel was in a great location, and the reception team were great! We had a twin room and there was enough space to move around comfortably. The room and the bathroom were very clean; the toiletries and hotel slippers were provided. There was very little noise in the part of the building where our room was so we had a good night sleep. The streets nearby offered plenty of places to east and a few grocery stores. Kensington Gardens were a short walk from the hotel and this made our stay very enjoyable. All in all this was a great experience and should we need to get back to the area we will definitely stay in this hotel.

The breakfast room was in the basement and rather small with a somewhat disappointing choice of food and drinks. Should we stay here again we would consider having breakfast in a nearby cafe instead.

The room was small, but very nice. The overall hotel was very clean, including my room and the bathroom. The towels were clean and in the room there were all the facilities needed for a good experience. I have appreciated that the hotel is 2 min walk from metro station, very safe also in the night. Very nice experience!

My room was very small and the bed was near the wall, so not a lot of space to walk in. On top, i didn't have a view since my room was in face of another wall. Unfortunately, i have been annoyed during some night by the volume of the outside air conditioner. Also, in these hotels there are a lot of small stairs, not the best in case of heavy baggages.

The property location is stellar, with two tube stations within easy walking distance as well as being close to a number of amazing museums,Kensington Park and Palace and Royal Albert Hall. In general terms the staff were wonderful and responded quickly to two maintenance issues we had. Additionally, we made the decision to purchase daily breakfast. Given the price of breakfast at restaurants locally, it was of good value.

Nothing.

The room was small but had everything required with good quality furniture and bedding. Hotel on a lovely tree lined road and two minutes from Baywater tube, 5mins walk from Queensway. Loads of facilities nearby.

We decided to pay the 12 pounds each for breakfast as its always convenient to have it in the hotel you are staying in and it was only for one night. Unfortunately the breakfast room in the basement so very little daylight. The ingredients on offer were good but the quality of the products wasn't so great. The whole breakfast was luke warm and some items actually cold unfortunately. We reported this to reception but they didn't seem very bothered. There are no hot trays at breakfast so I think unless you get there when they open at 7am it will always be cold.

The location of the hotel is fantastic - so close to a couple of tube stations and a block away from Kensington and Hyde Parks. Room size was great - small (it is central London) but not cramped. Bathroom size is fantastic for central London and the water pressure is wonderful. The bed was very comfortable. The room was also very clean. We had a great check out experience. There was a wonderful person on the reception desk (Diana) who was friendly, helpful, polite and very personable. She was busy but still made you feel like you had individual one on one service.

We stayed for a couple of nights. Housekeeping didn’t touch our room - bed wasn’t made, water bottles weren’t replaced and towels weren’t refreshed. I also expected a little better than a couple of Nescafé coffee sachets and tubes of long life milk. Our check in experience left a lot to be desired. We were the only ones there but the two people on the reception desk could not have been bothered. They barely looked up from their phones, no smiles and I felt like we were an inconvenience to them.

Good welcome, friendly staff. Quiet, good facilities.

No fire evacuation routes advertised in room or directions to staircases!. Poor shower fittings in bathroom and no bath plug. No refreshment or dining and breakfast facilities.