Great location near the start of the Malecón. Close to many shops and restaurants. Clean facilities, nice pool, good breakfast. A nice place for families. Excellent security for both the guests and the vehicles. Dogs are allowed, we stayed with our large one. We had a balcony facing the pool. We could hear the kids playing but noise stopped at 10 every day. From our room we couldn’t hear any noise from outside the hotel. Staff were great to deal with. Highly recommend.

Ana Valdez at the front desk is one of the most efficient and professional hotel employees I have dealt with. I am a professional birding guide and travel frequently throughout the world and stay at many hotels. Ana is top notch in every way. Always cheerful and willing to help with whatever I needed. I really enjoyed dealing with her. The hotel is conveniently located and most importantly has a parking lot for guests with vehicles with access 24/7. This is important to me as we usually leave the hotel very early in the morning and I never have to worry about accessing my vehicle. The rooms are always clean and perfectly suited for my needs.

I wish there had been coffee in the lobby.

Staff are very security conscious with guards always at the front doors and in the parking area. The location is excellent with restaurants and the malecón close buy. The hotel is well insulated so noise from parties and music is not a problem. Beds are comfortable, rooms are modern and clean.

Nothing- this is where we always stay while in Mazatlan.

Location was good. Breakfast was very good. Rooms were clean and comfortable maid service was excellent

The pool was being resurfaced while we were there. It would have been nice if someone were to let us know that the pool was not going to be in use during our stay.

Breakfast was outstanding as was your wonderful staff however something you have no control over was partying on the street until 4:30 am.Not a quiet area if you want sleep.

The location and how they had 2 pools, one for families and the other for just adults, there breakfast, and they where always changing our towels, also they had bathrooms everywhere, the guy on the counter was super nice

That they don't have control for the pool for adults, adults would take their kids to the upper pool that was not for kids.

Great location, super helpful staff

Too much noise coming from the pool until late. We retired early and it was too noisy. Also a lot of neighborhood noise and music all night long. The breakfast was lame

Location and accommodations provided.

Nothing to complain about. The staff was welcoming and the rooms were clean and as described.

it is very well located and rooms are really comfortable

it seems is a night club near the place, therefore at night there is a lot of noise and loud music

Exceptionally clean. Staff were very knowledgeable of Covid 19 and enforced strict protocols. As a result we felt safe coming in to the hotel and going out for dinner. Restaurants were plentiful around the hotel and offered a variety of foods. Taxis were easy to find, also.

Nothing. We will be returning again and will let friends and family know about the hotels wonderful accommodations.