We booked 3 rooms for 6 adults at the Grand Base Kurashiki Chuo. This is our first experience staying at a “hi tech” property with no human staff on site. The email that was sent a few days prior to arrival did not work for us as I could not upload our passports. Instead, we were able to do the self-check in process at the property. Once in your rooms, we were extremely pleased with the spaciousness and how spotless the units were. You will also find a computer screen fixed to the wall and this is where you will find all the instructions for items/appliances found in the unit. However, for example, there are diagrams on how to use the AC remote and the on-demand tankless hot water heater BUT the illustrations do not match the actual devices in the room so that was a bit of a challenge. The computer screen also gives an option to “text/chat” with an off-site hotel staff but the response was poor and it took a few hours after check in to get a response. Please note that we checked in during normal business hours so I felt the response should have been quicker. The biggest disappointment was that all 3 of our rooms did NOT have a washer machine as their website advertises on the opening page. I booked this property specifically to do laundry since we were mid-trip. I learned via the delayed chat that STANDARD rooms do not have a washing machine. I felt this was a bit of false advertising. Despite this, we still enjoyed our stay and I will still give a high rating but kindly request that management revise the website to clearly explain which rooms have a washing machine. Location wise, it’s a short 2 minute walk to a convenience store and an entrance to the Historic Bikan District.

Wonderful stay but didn't have a washing machine...not all rooms have washers so be aware when booking if that's important to you. It appears that standard rooms do not have washers but Superior rooms do...read the details carefully.

Good location near the historical quarter. Kitchenette and washing machine are very handy.

Lack of hanging space and flat surfaces to put items down. There are hangers in the entry, great for coats, but that's it. Some more hooks or hangers in the bedroom would be great. A washing machine is fantastic, but needs somewhere to hang washing to dry. But these are minor issues, in general, good location and very comfortable.

Great location few minutes walk from Kurashiki historial quarter. Private parking is not available, but you can use public parking which is just next to the hotel (for one night stay from 5pm to 10am we paid 1300 yens). Super easy self check in. Nice kitchennette with facilities like plates, cups, pan, chopsticks and microwave. Also big bathroom. Big plus for cleanliness.

There is automatic ligh sensor in the hall, but it doesn't work well. When you seat on the sofa or lie on the bed and make any move the light in a hall turns on and turns off after few minutes if move is not detected It was really irritated during the night while we were awaken multiple times by sudden flash of light.

Our family stayed in one standard room and one superior standard room. Rooms were spacious and beds were very comfortable. Temperature was great. Bath was also roomy and had strong water pressure. Kitchenette was useful. Location is central and convenient. Great value. This was among the best Western-style places we stayed when traveling through Japan.

No staff onsite, but because we didn’t have any problems, this wasn’t an issue

It was spacious, pretty, clean with good amenities. Although it's a bit far from the train station, it's close to the historical part of town. There are also a lot of restaurants nearby and a convenience store a stone throw away.

The soundproofing to the outside could have been a lot better. We had to check to make sure the windows were properly closed, but it still sounded as if they were opened. Also the elevator was tiny and the 2 of us with our luggage exceeded the weight limit!

- This is a serviced apartment, not a hotel - Well-located close to the touristic center but in a quiet street - Self check-in, no hassle, no interaction with staffs - Big room with two double beds, and a living area - Kitchen equipped with stove, sink, microwave, dishes, pans and cutlery - Modern apartment, everything automated and digital

- Nothing

The room is big and comfy.

The fridge did not work properly and froze everything in it including medicine I had with me. Dr and prescription renewals were not on my itinerary for Japan....

The location is very good, near Bikan Historical Quarter. The room is very clean. Good room layout, bedroom and living room are separated.

None.

On line check in worked seamlessly, very clear instructions to enable us to do this. Walking distance from the JR Lines and close to Bikan Historical area.

Everything, great location, really clean, nice appt with everything you needed. Its unmanned but it was easy to checkin and checkout. Highly recommend.

Nothing… all good