Room is bigger than other hotel and very clean Easy to get hotel by bus from the airport Seperate toilet and shower room

Staff look like unwilling to service

Room needs more lighting. Location is convenient especially with the use of the shuttle bus.

One of the staff members had attitude

The property is worth the price considering a place in Hongkong to rent. The room is spacious, well lit, cozy. The beds are comfortable. The toilet and bathroom are spacious as well and with hot and cold shower with provided soap and shampoo/conditioner. There is sink situated in the room with a mirror. Staff are attentive and nice. There are supplies of coffee, tea, creamer and sugar every day. We extended one day beacuse of the Typhoon signal and we sis not have any difficulty arranging rooms to transfer. The concierge handled it profesionally. The shuttle to and from the MTR Kwai Hing station is well utilised and really helpful for commuting for a hassle free strolling to City Center. Overall it was a great stay!

Conversations can be heard from the adjacent rooms. The smell of the carpet outside the room is not too bad but it kind of annoying. Some staff cant communicate well in english but this is not an issue, because they are really accomodating and nice. No English channel for the Television. Wifi connection is not great and selective, I was not able to connect my two Apple Device for the whole stay but the Android phones can be easily connected to the network. No Free Breakfast. The location is quite far from the MTR Station but this wwas compensated by the Mini Shuttle Van shifting is to and from the nearest MTR station.

It's 24 Hour counter service. When my family was there, the mini fridge was faulty so we called for help in the late night. The lady at the counter with immediate help provided us an ice pack to freeze our items. On the next day, they get a technician to replace it. The whole thing is fast. The room cleaners are friendly too. Large room spaces and near to Kwai Fung mall as well as Hong Kong Disneyland. The toilet bowl is separated from the shower room so it's convenient if one person is showering and the other person can go to the toilet but it may be cons too.

The Aircon in the room is fixed so it will tend to be freezing ( Recommend long covered clothes during sleep ) Tiny insects were found at the basin. And certain areas are dusty. It can be improved. The toilet door is heavy.

I like their competitive price in the Tsuen Wan location. Transportation is also available for different choices.

The location is closed to a construction site, and there are lots of trucks and factories around the area.

Near bus stop, quiet environment, clean room and fast check in and check out

Not many restaurants near the hotel, a bit hard to find restaurant after 8 pm. But there is a restaurant in the hotel.

I love the modern vibe and even the color pallette of the hotel. I love how fast and quick the hotel staffs. On top of it i have no idea they have free shuttle. It's tucked in a residential and industrial zone

Smelly floor lobby like a dead rat

Received a free upgrade to superior twin upon booking. The room is huge for HK standards, and it was very well designed, with the toilet and shower being separate. It was also very clean and the beds were great. The hotel also provides a free shuttle to/from Kwai Hing MTR station (from where you can walk 10 mins to Metro Plaza shopping center), so it's very convenient and does a bit to offset the hotel location.

The walls can be quite thin, so your sleep may be disrupted by other occupants. The elevator is also quite slow (especially when only one of them is working) so you may have to wait up to 5 mins for it. Finally, it is in an industrial area, so you will have to take care when making your way to the hotel.

Shuttle bus is very convenient

Shuttle bus driver was very rude. Totally unpleasant to talk to.

The hotel is clean and modern, the size of the room was sufficient. Several good food spots are closely located to the hotel. We initially booked without breakfast, but decided to add breakfast one one morning for HKD 68 / person. The buffet is satisfactory but not overwhelming.

The gym was very small and not well-equipped. Furthermore, the noise isolation between rooms wasn't ideal and we were able to hear the guests in the room next door.