Location is great because it's near a train station and different bus stops. Since we took a late evening flight, the bus stopped right in front of the hotel because there is a bus stop there. There are also nearby food places that opens as early as 7AM. There's a 7-Eleven just outside, or vending machines inside the property. Good and clean surroundings outside, very quiet area. The airport is 30-40mins away via A32 bus. Central and Causeway Bay areas are 45-60mins away via Tsuen Wan Line then Island Line. Then Jordan, TST, Nathan Road areas are 30mins away via Tsuen Wan Line.

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Location is very near many family friendly malls with free playgrounds and is walking distance to MTR station. Family friendly hotel with a Kids Zone. Very helpful and friendly staff. Hotel is clean and well kept.

There are hardly any English channels on the TV. The extra blankets I requested for my kids were not a great quality and was shedding all over the sofa bed and our clothes, which is not great for my kid with sensitive nose. The gym is also not very well equipped but ok for short stays.

breakfast has limited supply of both Chinese variety and western variety of food. Room was spacious for the price of the daily rate charged. Location of the hotel is situated in the middle of the offices/service factories. Its location is like marmite - I like it as the area has a bland of old hong kong with little local food shops/restaurants and relatively quiet. Some people may feel the hotel is too remote from the urban area as the nearest MTR station is upto 10 minutes walk along the Castle Peak road with fast traffic and pollution. The lunch at the hotel restaurant on the deparure was particularly enjoyable as the restaurant had a special offer of HKD98 each for an unlimited dimsum order.

Be aware that the walk to the MTR station can be unpleasant as the walk along the Castle Peak road was noisy and polluted with passing fast traffic.

Value for money is good, and it’s relatively quiet compared to other hotels. There’s a nice Cha Chaan Teng near there, so we could walk there within five minutes. Staff are friendly and responsive. MTR is not far.

Pillows could be more comfortable:)

The staff was very helpful, and did their best to accommodate all my requests. The housekeeping staff did a wonderful job cleaning the room and filling my request of having an extra pillow and extra coffee creamers. The shuttle was a nice touch to and from the Kawi Fung station and shopping/dinning area. There is an another subway station about a 10min walk from the hotel and several bus stops just 5mins walk away.

The bathroom is really small, difficult for two people to be in there at the same time. It is far from all the tourist attractions and nightlife of TST, but the shuttle helps with that. The only thing is if you miss the last shuttle you will have to take a cab or walk from the other MTR station. There isn’t a lot of food stalls or restaurants that I could see, so that is a bit tough as well.

I did not get the Superior Queen bed that I requested. And I was not informed during the check-in. So I called the front desk. They immediately sent someone down to combine the two beds together. On the first night, the USB ports in the room were not working. I cannot even plugged in. It was around 1am++ in the morning. And I called the front desk. They immediately sent someone down to check. The staff determined that the USB ports were fault and wanted to send an engineer down. I told him to send the engineer later in the day. About 10 mins later, the same staff came back with a charging adapter that can plug in a USB cable. I was impressed because I did not ask for it. A pity that I did not get his name. He was guy from housekeeping (with white har). Staff at the frontdesk were helpful with the enquires that I had regarding Hong Kong. Towels were changed daily and the bathroom kept clean. The housekeeping had done a great job :)

Location was not ideal. But I think the free shuttle bus to MTR helped a lot. Just wondering why there was no shuttle bus to Tsuen Wan Plaza in the morning. 7 Eleven outside the hotel was not opened 24 hours.

Check in was smooth and hotel staff (from reception to concierge to housekeeping) were super friendly and helpful. Location is rather out of the way with no shops nearby, but there is a 7-11 right outside the hotel (note that they close at 11pm). The walk to the nearest Tai Wo Hau MTR takes about 10mins. The hotel provides a daily shuttle bus from 8am to 7pm to Kwai Fong MTR (5-10mins ride) which is really convenient. There's plenty of shops and food at Kwai Fong. In the afternoons the shuttle bus also stop at 2 other malls, but this makes the return journey from Kwai Fong to hotel really long (about 50mins). I highly recommend visiting Kwai Chung Plaza level 3 (at Kwai Fong MTR) for various yummy snacks and fruit juices. Hotel also has a laundry room with washers and dryers for HK$40 each. There are 3 washers and 3 dryers and sometimes in the nights they will all be full and you will have to wait your turn. Highly recommend this hotel!

It would be nice to have the hotel shuttle bus provide rides from Kwai Fong MTR beyond the current last bus at 7.10pm. Usually by the time we get back from exploring HK it will at least 8 or 9pm and we have to get a cab back or walk back from Tai Wo Hau MTR.

Staff was polite. Location is far from the centre but there is a metro station nearby and that line you can go directly to the centre without exchange. 10 walk to MTR. Rooms are clean but small, like most of the hotels in Hong Kong. The hotel is nothing special, but good value for the money we paid. . We asked for heaters, and we were provided in the cold Christmas time.

In the first evening, the room smells on cigarette even if they are pretending to be a non-smoking hotel. However, it gets better after that night. The Buffet area needs some improvement in the hygienic point and cleaning 👉

Room was pretty spacious comparing to others in HK for the same price. Location is ok. MTR station is just within 5 minutes walk. Airport bus shuttle also stops right near the hotel. Grocery store is on the ground floor, big supermarket/second MTR station are within 10 minutes walk. Overall service is nice, staff is helpful, rooms are clean, hotel provides shuttles to malls nearby.

Hotel is situated in industrial area which lacks cafes. There are few but more oriented towards locals, so its hard to find a "safe" one for a foreigner, you need to travel to another district.

- Clean and spacious room - Walkable distance to MTR (Tai Wo Hau) station and residential area nearby - Water dispenser available each floor - The hotel maid was nice and polite - Bathroom amenities from Elemis - Good pricing among 4-star hotels in HK

- Limited TV channels and the TV didn't support Chromecast - Shower holder not working well, couldn't move up or down - No restaurant nearby, only got one 7-11 downstairs and it closed at 2300