The servers at breakfast were exceptional. One in particular stood out: On my first day, I requested lemon slices for my tea. On the second day when I arrived, he rememberd and brought me lemon without my asking! That is what I call great service and will motivate me to stay at this Hilton Garden Inn again and recommend it to friends. The staff at the front desk were also friendly, yet very professional and helpful. I also loved the modern shower.

The pillows were too soft for my liking, although I know some people prefer soft pillows.

The hotel is located very close to the city center so everything was easily accessible.

The room was just decent enough, and it was really noisy outside during the night because of the garbage collecting trucks.

Very helpful staff particularly Samson on reception. Central location. Comfy bed. Excellent shower

Breakfast not good value. Rooms although clean etc looked rather dated

The location was great. Close to everything but on a quieter street. Room was very spacious compared to many other hotels in NYC. Staff was super friendly and helpful. Room was very clean. Our room was on the 15th floor with big windows and a nice view to the street and fift avenue. Complimentary coffee in the morning from the reseption desk.

The lighting in the room was not that great. Only good light was in the bathroom (to put make-up on). The room lights were hidden above the closet, so only ampient ligh from there, and then there was a second light on the wall between the beds. Next time I'm bringing my own table lamp =) Some random noise from the garbage trucks and a couple of idiots playing loud music from their cars in the middle of the night, but other than that, no complaints.

Excellent location, just off the main hustle and bustle of Times square, but close enough to enjoy all Upper Manhattan has to offer. The staff were very friendly and helpful. We had the breakfast option which is taken in an attached Italian Restaurant. The food on offer was lovely. We would certainly return to this hotel again. Our room on the 16th Floor gave us a great view of the Rockefeller centre. The facilities in the room were excellent, coffee machine, fridge, microwave, safe and the bathroom was very spacious with a great shower.

Couldn't fault anything

Overall, room was clean, comfy and close to everything we wanted to see and do. Staff was friendly, hotel was in great condition and price was good for time of year. Room was quiet and right next to water and ice machine. Bonus!!

I would have preferred two queens, but the rooms in NYC can be small, so I think they offer the smaller beds to give more room in the rooms. Would also have preferred at least 4 pillows on each bed instead of 3. Breakfast was an additional $25 and no parking or discount parking.

Great location, spacious rooms for NY with a fantastic view. Lived the coffee bar in the mornings

Coffee machine in room didn’t work

The staff was extremely helpful at check-in and throughout the week answering questions. The location was absolutely perfect for our experience. So close to all of the bucket list items (Times Square, Bryant Park, Rockefeller, Broadway shows, etc.

A few days before arriving, we were given the option to choose our room on the app. We chose the 21st floor and it let us pick our room. However upon arrival, the room wasn’t available so we were placed much further down. It’s not a big deal but we were confused as to why we were given the option in the first place.

The location was fantastic. We were close to everything. The room was very clean. The staff was warm and welcoming. Honestly, I heard New Yorkers could be brusk. Everywhere we went they were warm and inviting. The hotel staff were the first to be cheerful and helpful. Couldn't have been better first impression.

The second night when one of the beds were opened the sheets had four large rust spots on the top sheet. It wasn't great but not the worst thing that could happen. The hotel staff immediately came to change sheets and remade the bed. She was so nice.

The service was top notch! The location is everything. We walked to shows on Broadway and shopped in Times Square and 5th Avenue. The rooms were really spacious for Manhattan. There is a parking garage 10 feet away with a discount rate for renters at Hilton Garden Inn (but it’s still typical Manhattan parking rates which for us was discounted to $50/night in Jan 2024)). The service was FANTASTIC and prompt to get extra towels or to answer questions. The only thing limited my score from 10 is that there was one elevator working for 21 floors. We walked down the 12 flights of stairs easily, but after shopping with multiple bags, there was no way I was going to walk up 12 flights of stairs. The elevator wait was up to 20 minutes. The front desk staff was very understanding and accommodating as much as they could, but lots of renters would get irate knowing one small elevator was coming and they’d have to wait for multiple just to get to their room. Unbeatably this was out of anyone’s control who was working there, but it would have been a reason to pick another location had we known. Otherwise, it’s a great stay. We rented 2 rooms and it was a deal.

Broken elevator.