The location of the property is excellent, walkable distance to Cannaught Place and metro . The best thing about this property is the courteous nature of the staff . Everyone from the gate watchman to the reception staff all are very polite and helpful. All your concerns and issues will be dealt with immediate assistance. The breakfast spread was elaborate and delicious. The room was good in size and all other facilities like swimming pool,gym etc are very well maintained.

Although it is a 5 star hotel there are few things which this hotel doesn’t provide as compared to a 4 or 3 star hotels. 1. No welcome drink 2. the bathrooms were not clean 3. the room amenities were not complete like no drinks provided in the bar 4. not enough toiletries were provided

The staff were unbelievable! Especially the housekeeping and Jeeta, a Lalit driver The rooms were huge Location was good

Breakfast was average The taxi owner/tuktuk owner right outside the hotel was a rip off and controlled the entire road - it’s a shame that they’re there One of the checkin girls were very rude - indirectly calling my family fat to our faces

Service was prompt and efficient. The on-site restaurant Balachi good and room service and laundry was handled well.

This is nice hotel but it's ridiculously busy. The lobby is packed so full of people coming and going it feels like a train station. Front desk staff were nice enough but they were simply thumping through the guests checking in and out. It's not that it's bad, its just incredibly impersonal. It's also expensive, which is fine but the rooms are fairly standard business hotel type rooms affairs with zero personality. During our trip we stayed at Oberoi and ITC properties as well and this was by far our least enjoyable experience without anything in particular being wrong.

Great location, lovely staff, best bed I've ever slept in. Pool was fabulous and great for an evening cool off.

The first night there was hammering noise nearby. I spoke on various occasions to staff and although they promised it would stop, it didn't. Not acceptable in a 5 star hotel. There was a lack of western food in the restaurant and in particular gor breakfast.

We stayed here 3 times over our holiday in India and used this location as a base for our trip. The hotel is beautiful, grand and smells delicious! The service in the lobby from the staff are superb, however it loses a star for the front desk and thee front desk service. Our check in experience was very frustrating and took far longer than it should, granted we were there at the same time as the G20 but the queues to check in were longer than any other hotel we stayed at in India and we stayed in 7 x 5 Star hotels. The front desk staff seemed quite miserable so I would put this down to process being very manual. Photocopies of passports of guests were visible at one point which was alarming. Since the lobby is so huge and comfortable with many seats, perhaps they can work on a ticketing system allowing guests who have travelled thousands of miles to be here a chance to rest until it is their turn to check in. Breakfast was good, particularly the Indian selection, they serve good coffee and copious amounts of delicious masala Chai. Ice in the bar is from filtered water so was safe to drink. We stayed in a standard room, a deluxe room and then the suite, a huge room which also includes executive lounge access. Our standard room was run down, the other 2 rooms were fantastic. For reference they were 1805 and 1215. The hotel is in close proximity to the famous connaught Square, so you can find so many restaurants and shops just a walk away. Room service menu is very expensive, there is a great restaurant called juggernaut which is on the corner and serves amazing food at a decent price. Big thanks to Pravan on the concierge team, he remembered us and was a welcome face every time we returned to the glorious Lalit. We will continue to stay at Lalit as our base to discover more of India.

Almost everyone I met at the hotel was friendly and trying hard to help, especially the doorman, room service staff and waitresses at the executive lounge. Hospitality was the best part of the stay. The hotel is at a central location, an easy walk to many good restaurants. Breakfast had a good vavariety of choices.

I stayed in 2 rooms, one on the 11th floor and the other on the 25th floor. Both looked dated with dust under the bed, and both had some mouldy smell. Bed was definitely not as one would expect from a 5 star hotel. It's a shame that on the customer experience questionnaire handed to me at check out, there was no request for feedback on staff performance, which was pretty much the only highlight I could find.

The staff were amazing, from the check in to the assistance provided through my stay. I can not speak highly enough of the staff that attended to us, exemplary with no ask being too high.

Altho I was apparently receiving a great price through a 3rd party booking, I'm fairly the certain the room I ended up in was not the room I infact paid for so there may be some sort of disconnect between booking.com and the lalit. Additionally the 10 percent t discount for food, drink and for the spa was difficult to understand with the service charges and seemed to be excessive. In some instances. 600 rupees for an automated coffee ... seems overkill.

The hygiene and cleanliness was quite satisfying The food was amazing and had options for those who are not into spicy dishes Internet speed and quality was enough for me

Although in general it was calm and quiet, but there was some construction going on and since I was studying from morning till night, sound of drilling was annoying. However it ended well since they changed my room and problem solved There was a concerning issue with the room card, which was also necessary to use the elevator. From the second day, anytime I came downstairs to restaurant or ...on return the card was not working so I had to go back to reception and ask them to change it. It was happening as many as 2 times per day which was annoying

“Service - Amernities - It's All at The LaLit” Stayed at The LaLit on three occasions during the month of October. From the check-in, quality of room, bed, shower, amenities, porters... all excellent. The check-out is a tad slow; and the e-rickshaw drivers outside the hotel are definitely not trustworthy...and it's a n easy ten to fifteen minute walk to Connaught Place...

e-Rickshaw Drivers outside hotel...have their own agenda... even when you tell them i.e. to take you to Connaught Place, they will take you to another shop where they get a commission...be expecially aware of Avinash - his English is good, but his intent to extract beyond reasonable fares and bring you to stores where he gets commission is deplorable. The LaLit Hotel should ban Avinash from being anywhere near the property...others may do the same...

The staff response after complaining about the room condition. It was fast and with assurance to provide good service. Every day, the staff wanted to assure that the first impression is improved and high value maintained during our stay. Also, the location is in a clean and nice area.

The first room that was offered was old furniture and not properly cleaned, including the sink was blocked, and with some food remaining on the bed sheet. However, after complaining, the staff accepted and provided the room with exceptional conditions.