It was beautiful and the beds were comfortable. The valet and concierge were friendly.

We went to breakfast. The wait staff was unpleasant, we were forgotten and it took forever to get our food. The food was okay but not what a resort in this caliber should provide. I expected way better.

We had a wedding at the Lightner Museum right next door. The hotel was beautiful and quite convenient to everything. The staff was very helpful and kind.

There was nothing about the property that I did not like, however due to the Christmas lights and all the crowds, I do understand an increasing cost however, this was more than double the cost of normal room. This was price gouging at its finest. I felt taken advantage of and the fact that we had to pay almost $1000 for one night, I feel was price gouging for sure! If it wasn’t due to my husband‘s health issues we would’ve been able to stay somewhere a little bit further away, but I had no choice but to pay this amount which was very wrong. I feel very taken advantage of and I’m sure I’ll never stay there again even when there is a normal cost. I think it’s very wrong that they take advantage of people the way that they did and it should be unlawful.

mostly everything

how early everything closed, pool should be open at night paying for valet is not listed and important to know prior to a visit

The reception staff, especially Nardia, were so kind and helpful during this very stressful (hurricane Milton) time. We had evacuated here from St Pete, then had to evacuate from your hotel for 2 days before we could come back and enjoy the rest of our stay. She made the transitions so easy for us, as did every other member of the staff. In spite of everything we had a wonderful time!

Everything was perfect!

This historical gem is perfectly located next to the Lightner Museum, Cathedral Basilica, trolly stop, and George Street. A highlight included a tour by the property’s own historian, Michelle. She gave a “mini series” tour about the founding families of St. Augustine. Charlyne, the concierge, was exceptional in with planning tours and meals for three days. The room was spotless clean and bedding wonderful. The staff was five star all around. The other guests we met were lovely. Highly recommend this property.

There was nothing not to like. We enjoyed full days out and about and felt pampered when we settled in at night.

The overall atmosphere is great. The adjacent galleries are full of lovely art. The staff is extreemly gracious.

Late comers (party goers?) coming into their room around 11:30 pm and having loud conversations and screaming in their room apparently above ours for almost an hour. We were trying to sleep. Other than that I thought the parking fee for one night (4 pm to 11:am) was excessive.

An outstanding historic hotel, perfectly located in the heart of St. Augustine. Staff are friendly, courteous, and eager to assist, while the room was immaculate and beautifully decorated. Breakfast in the morning was superb, with a good choice of dishes and top-quality food.

Breakfast was very good, but not included in the price I like the fact that they greeted me with the champagne

When I arrive the Reception stuff could not find my name in the system, They were annoyed with me. That’s how I felt.

The room was very clean and comfortable. The staff was absolutely amazing. They treated us very well. They helped us valet, get our luggage to our room, helped us find locations we wanted to visit and kept following up to make sure our stay was great. We ended up needing late check out and they accommodated us.  we travel a lot and stay in many different places, and I have to say this is a very, very nice place. I will stay here again in a heartbeat. Great people. 

all great

The location is perfect for touring the old city. Gorgeous architecture plus the hotel itself is stunning. The hotel restaurant is great as is their staff. Cleaning staff were amazing.

The only thing I didn't like was the hot water in shower was not hot enough.