Staff overall was attentive and provided needs as requested, lacked consistency throughout the entire facility. Customer service on my 1st day dining was ok did not match the level of service Miguel provided at check in. Miguel attended to and was keen on all the details of our needs without me for discussing or asking for the services we needed for my disabled mother.

Service at lobby dining area was sub par on my 1st dinner I had there. Charm who did attend to our needs on our last day was wonderful. Unfortunately the level of service Charm provided was not available to me when I dined alone late Wednesday evening.

Staff was accommodating and Miguel the manager and check in host provided excellent customer service he was welcoming and provided the needs of my disabled mother.

Staff at the front lobby dining did not provided the same quality of service I have received through out the hotel. My waitress did not address me or offer any water while waiting to be served. The waiter who brought the bottled water did not even open it or pour it into the glass.

This hotel is located at the central Makati. And all the staffs are nice. I've been very much satisfied with thier services.

SInce this hotel is top-tier 5 stars hotel, there were many national events including a summit between the Philippines, and Indonesia. So, I couldn't catch the taxi and grab at the front gate during my stays. But it was acceptable.

I've visited The Peninsular on various occasions in the past but never actually stayed there, so it was indeed a pleasure to experience the ambience & service of such a prestigious hotel chain. Every single member of staff that I encountered were courteous & professional in every way possible & couldn't have been more helpful. The Makati location is superb & the view from my room, out towards Bonifacio Global City, was very impressive.

Having to leave! Unfortunately, during the course of my stay Tropical Cyclone Christine curtailed any chance of enjoying the atmosphere around by the beautiful pool.

The service is impeccable, the staff seem to be very well trained in providing a high level of customer service, from the front desk, to cleaners, room service and concierge. All providing an outstanding service level.

The walls seem to be quite thin. I could hear talking and babies screaming late at night which was frsutrating for me as I had to wake early every morning for work. If there were people in the hallway the noise would echo right across the floor.

The staff here are always efficient and attentive. This trip they were particularly helpful and even recalled our previous visits and requirements. The fresh flower displays in the lobby are magnificent. Many came from Baguio and apparently some were from Ecuador! We enjoyed the facilities at The Gallery Club. A good range of food and drinks are provided throughout the day and the lounge is peaceful and overlooks the picturesque lobby. The Spices restaurant offers a large and tasty collection of dishes originating in the East. The restaurant staff are knowledgeable and refreshingly engaging.

The bathroom toiletries are excellent but are in small tubes. As these are soon used, perhaps there should be one set issued per occupant.

Pool, Room, Breakfast, Service, all outstanding

The most amazing stay I could’ve ever dreamed of! This is genuinely the best hotel to stay in if you’re looking to fully relax, unwind and recharge. The attentiveness of the staff is second to none and you will be treated like royalty. The rooms are extremely comfortable with all amenities. Every request is taken care of promptly and professionally. The food and drink offering is good. The pool area is relaxing and just perfect. If you’re thinking of somewhere nice to stay, this is the place!

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The rate includes breakfast which is absolutely one of the best we’ve had. The hotel’s high tea is also the highlight of our stay. All the restaurants we tried provided very high quality food and service. Each restaurant has its own signature mocktail that compliments the cuisine. Certainly one of the details you only see in the best hotels.

While we stayed there’s some function in the hotel that caused some inconvenience for the house guests. It was a bit chaotic ; they could had done a better job either in communication or planning.

Our stay at the Peninsula was beyond amazing. Truly a first class, luxury hotel. We were well looked after from the moment we were collected from the airport, until we were dropped off again to go to our next island destination. Our favourite parts of our stay were: Exceptional staff - it was all about the small details. The Pen did room service twice a day, and it was so lovely seeing your bed made and ready for you to hop into , ice prepared and bottles of water in the bedside after a big day of exploring the city. Amazing facilities! Security. Thank you for the beautiful stay and we can’t wait to be back.

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