Breakfast spread was good and good too. They had live counters for egg, dosa and parathas so lot of options. Rooms were very clean and big but were very cold, took lot of time to be at room temperature for a comfortable stay. Staff is quite polite and courteous and prompt as well. Food at the Eatery restaurant can certainly be improved, apart from the breakfast buffet, whatever food items we ordered during our stay were not upto the standards of the hotel. Location of the hotel is quite good, there is a big Phoenix Mall hardly 5 mins walk from the hotel so lot of shopping options around.

One thing which we didnt like during the stay is that there is no curtain etc to seperate out the bathroom light which can disturb the sleep of the other person if bathroom is used during odd hours. Speed of the wifi can improve as well, my 4g connection gave much better speed than the hotel wifi.

Front desk was very efficient and helpful. The room allocation was done very well and the top room view was to die for! Ordered dinner through room service. The dal tadka was one of the best I have ever had!!

Small things - 1. The dustbin was not emptied out properly and had wrappers and band-aids when we moved in. 2. We ordered room service and it was quite delayed. 3. The naan was very chewy and cold by the time it arrived. The rest of the food was delish!

I was travelling from goa to bombay and had reached pune at 2 am in the night and needed a place to complete my sleep. the hotel and staff was generously kind enough to allow me to late Checkout at 3pm without a question , never received such a warm treatment anywhere else .really excellent and good human beings I must say.

Staff at the reception and the restaurant were amazing. I had some specific requirement for my coffee at breakfast. They fixed my coffee as I wanted, for the next 4 days I stayed, I did not have to inform them how I wanted it, they even if there was a change of attending person brought my coffee as I wanted. The persons on the receptions were amazingly very helpful too. Its a bit late that I am reviewing this stay, hence do not recall the names of people who attended to us. Even the valet guys were so good. Overall the 5 day stay was exactly how you would such a longish stay to go

It was perfect, no complains

Polite and courteous restaurant staff, especially Shubham.

the staff are nice and smilling

nothing

Everything but the taste of food. The housekeeping service were friendly with our senior citizen mother.

The puri-bhaji, batatawada, medu Vada at breakfast wasn't something to rave about. The Indian restaurant mutton shorba was pathetic, worse was the tomato shorba. Housekeeping kept the iron in our room the next day. The floor towel was cleared but not replaced on the 2nd day. The spa is almost always without a receptionist. Spa costs are exorbitant.

Overall, the property is good, the rooms are comfortable and the staff helpful. The breakfast is reasonably good and offers good value for the price we paid. The property is a 10 min walk from Phoenix Market City mall in Viman Nagar and 20-30 min walk from the Aga Khan Palace. Overall it offered good value at a good price.

Nothing as such.

I would like to call out the exceptional customer service by Abhishek. He went above and beyond and we would definitely return to this property. I also want to appreciate the efforts from Lucky and Radhika. Pleasant stay and when compared against other hotels in the area, four points stands out.

Good location, decent hotel, good breakfast selection and general basic facilities that you'd get in any business hotel of this sort.

Checkin process is extremely slow, checkout is even slower, the staff just go here and there and they just struggle making you wonder what is really wrong. The rooms are a little run down and are very noisy, they transmit noise from the next room (even though non-connecting) and the corridors are very noisy too and they just transmit the noise like crazy.