The beach was beautiful, the service at the restaurants were wonderful. The Resort is Romantic and beautiful, really a lovely setting .

We reserved a one bedroom suite for my husbands birthday. We thought the suite was beautiful room 5306. Until we realized the hotel rented out the second bedroom of this suite, we heard yelling, doors slamming, talking, their TV, it was like they were in our suite! Three feet from our bedroom door was their door. What a huge disappointment! I chose this hotel for the romantic setting, that was ruined on our second day, we felt like our privacy was gone.. The hotel should be more up front about this to customers. We travel to Turks twice a year and wont take a one bedroom here again. So disappointed !!

The beach - Grace Bay. There were always plenty of towels. The complimentary breakfast with omelet station. The beds and linens. The understated elegant environment. The restaurants. All the food was terrific! The concierge was very helpful in arranging excursions and keeping us up to date. The spa was lovely and well run. Turn down service. Housekeeping was excellent. The other discerning visitors!

They ran out of Diet Coke.

The breakfast had everything you needed for a buffet breakfast that was included in the booking. Loved the area that breakfast was served and the service was wonderful and friendly.

The pool needed to be cleaner. Not sure if you serve drinks on the beach and take orders at the pool, if so no one came over to take a drink order. That would be a bonus for a 5 star resort and the cost of the rooms.

The Palms is located at perhaps the best portion of magnificent Grace Bay Beach. The amenities ... breakfast is great! ... are excellent, and the staff is friendly. Best way to improve is to 'refresh' somewhat dated rooms.

The rooms and some facilities visibly need to be 'refreshed' ... and an air-conditioned 'on campus' restaurant would be a very nice addition ... since 'Parallel 23' is left 'open', which results in some very 'muggy'/humid meals.

The pool, jacuzzi, restaurants, staffing. Winston plunge Bar was the kindest and welcoming! Janie Sweetney in the Breakfast Garden restaurant stole our hearts. She was so warm, welcoming , friendly and kindhearted EVERY DAY! Janie never ever change her beautiful personality! Clyde at the front desk was welcoming and knowledgeable! The welcome drink from the concierge was delicious! The concierge was nice

The room door lock was painfully hard to open and locked! The struggle was real daily!

The room was beautiful and the view was spectacular. The room was well appointed. The breakfast was good. The service at breakfast was spotty - sometimes good sometimes not. There should have been no expected gratuity at breakfast as it is a complementary buffet.

Rafts or flotation devices for beach. Food for lunch and dinner was ok but certainly not up to par with other hotel restaurants.

Ease of getting chairs at beach and pool. Free use of hobie cat and kayak. All staff very pleasant. Food in the area was great. Beautiful location.

Housekeeping never came when they were supposed to, despite daily calls. They'd show up for turn down service at dinnertime and I'd have to tell them the room was never cleaned. This needs to be remedied, because a beach and pool vacation necessitates showering before dinner each night.

Wonderful breakfast choices with omelette station, fresh fruit, yogurt, some cheese, cereals and toppings. Dinner in the restaurant delicious, relaxed and professional server, very knowledgeable and caring staff..helpful and lots of suggestions.

Would have liked some cut up veggies at breakfast..but not a big issue.

the resorts main spaces were gorgeous and so easy to walk straight on the beach! the food was good but not great. loved they they had free water bottles to grab!

it was very expensive and felt the rooms were dated for how much it was. no outlets on one side of the bed to charge, chips and damages on all the furniture etc

Breakfast, and all of the food, was top shelf... everything was prepared well, presented well, and the taste was perfect.

There was a lot of boat traffic, which was unexpected. Didn't deter anything. Snorkeling was ok, but we're spoiled having snorkeled in the Maldives & Bora Bora.