I have stayed here many times in the past (esp when living in SL) and it is always a pleasure. Fantastic food, service and attention, rooms and nearby excursions. September really is a very good time to come and there were even elephants on the dried lake at the back of the Lodge.

The fact that we had to pay per person for the trip out to Minneriya park rather than per jeep. I have done the safaris before from here, always good, but the price for a 3 hour trip (over 150£) for a couple is now very high indeed, if not extortionate. It would be fairer to have a fixed price per jeep and share out the fee amongst, say, max 6 guests. You might then attract more interest.

Good location for sightseeing, good size and comfortable room. Staff all very friendly and attentive but not intrusive. Although breakfast and dinner are both buffets the food was good quality and good variety.

I think the pricing in Sri Lanka needs to be more transparent. The 10% service charge is fine as long as the money goes to the staff in addition to their ‘basic’ wage (I asked a member of staff and they said it did) and the 18% vat is fine - the government needs to rise money. But they need to be up front - if you’re working to a budget and 30% is added to everything you need to be aware when booking, not innthe fine print. Perhaps an issue for Booking.com to address

A brilliant resort with great accommodations, fantastic services and lots of nature. Despite the resort being large, we did not feel it as the bungalows are nestled in a forest/jungle, around a lake. Their staff is very attentive and accommodating, their food is great and the facilities we used (mostly the pool and laundry) were great. Food selection is huge and most items were delicious. We were positively surprised to see that prices for dining (especially in-villa dining), drinks and laundry are all very competitive for the area. We used this location as a hub to explore the area, e.g. Sigiriya Lion Rock, Anuradhapura and others. For this it was perfect.

Nothing really, just recommending to the property to advertise their services better. We only accidentally found out about in-villa dining, the option for an authentic Sri Lankan cooking experience, the boat tour or their cute little tree house by the lake.

Facility: The resort is extensive, with accommodation spread across large land. We were lucky it was not fully occupied; otherwise, it would have been too crowdy and noisy. The time at the swimming pool was enjoyable, mainly because it was not very busy. Location: The resort is located away from the main street in a secluded place surrounded by nature. Nature aspect made this place enjoyable to stay in and experience. Food: Breakfast and dinner are served in the form of a buffet. A wide variety of dishes, all cooked with fantastic attention to detail and all delicious. Staff: All staff were amicable, helpful and friendly.

Prices for the experiences are very high when booked via the resort. It is worth searching for external providers, securing it with local guides, and constantly negotiating the price. The resort is too large for our liking - we enjoyed it because it was not busy. Many of the bar items were not available, which made the menus invalid.

beautifully maintained property and an exceptionally well trained staff took great care of us. did not know our deluxe suite came with a butler and he was amazing. Dhanuska went out of his way to ensure that we were well taken care of including food options for my 3 year old. he was a great listener and we so appreciate him for it.

nothing really. my only suggestion would be to improve the description of the deluxe suite on the booking.com site as it says nothing about it being a 2 bedroom/2 floor suite and that it includes a butler

It’s a beautiful property with lots of space inside the rooms and between rooms for nature. We saw giant squirrels, hornbills, langurs all in the property. The pool is beautiful and the breakfast/dinner spreads quite impressive. The best part was how easy it was to go from there to Minneriya National Park. We went on the safari with the in house naturalist (Sudath). It was more expensive but we got what we paid for with a lot more information and patience. Besides Sudath was amazing with our daughter and really made her experience memorable. Also special mention to Nalini at the front desk for being always helpful and thoughtful

There are a couple of (friendly) street dogs that followed us around which despite them being quite friendly was nerve wracking at times especially for our daughter who is scared of dogs. It felt a bit like we were getting hassled for tips by certain staff on our last day. It’s unclear what the norm is but in other properties in Sri Lanka we didn’t quite get the same feeling…

The meals were excellent. There was good choice, and the chefs were very cooperative and made food as per your wish at the food stations. The buffet had good variety of local and Indian food as well. Beyond that the restaurant staff were so friendly and they made it feel that you are at home.

I have nothing to complain. It was one of the best holidays we had at Cinnamon Lodge. My son flew from Australia on a short vacation and we as a family really enjoyed our stay at the hotel. We booked one of the suits which was very spacious and well-built with all the facilities. Also, they had a butler service, and the butler was excellent, and he has made our stay very comfortable.

The staff! Fabulous team from ManoRanjan, Sumith, Askana, and Chathu for our dinner service and breakfast. Super attentive and always help to tailor our experience, little touches like getting pineapple for my young daughter, that any small request was no trouble. It’s the little things that really do make a difference and the team are so hospitality. Chef Praveen Perera also made some local cucumber salad and local seer fish for my mother in law, as it’s her favourite dishes. Pool attendant Anthony was so kind in ensuring my children were safe and attended to every need. Lakmal at Tuskers Bar was super attentive too. Thank you for being so kind and helpful, you made our short stay very special.

Beautiful setting and super clean and the food is so good!

Top notch service. We were welcomed by very friendly staff the moment we arrived at the hotel. Facilities were well maintained, clean and mostly free of insects. We think the hotel puts in a lot efforts into maintenance given its location in nature and the climate. The room is large, functional and aesthetic. You could find most utility items you need inside the room. Environment wise, there were monkeys and birds roaming around the complex!! The staff also did everything they can to accommodate our requests, thank you for the hospitality! The complimentary breakfast has a wide variety of food and is of nice quality. The cocktails in the bar are nice too! The dinner is a bit ordinary in comparison but still nice.

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Everything. Hotel location is very beautiful. I love about people who working there. Very friendly and very helpful. I specially want to thank to Hashani and few more people I’m sorry that I can’t remember the names. I’m very impressed Thank you so much. You guys are awesome Best hotel staff I ever met 😊😊

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