Awesomely cool hotel vibe - why, decor is Swedish cool, BUT the staff, they created such a great vibe. Hats off to them, even at 2 am in the morning!!

That I had to leave!! We will be back!

The staff was nice and helpful. Breakfast was good, with a diverse selection, and the bonus was the panoramic view from the rooftop restaurant. We also enjoyed a good dinner in that restaurant on one of the evenings. The room and the bed were comfortable. The location is a few minutes walk from the city's center, where you can find the remarkable cathedral, many restaurants, lively bars, a shopping center, and stores.

The air conditioning system functioned effectively, albeit with some noticeable noise. It is worth mentioning that despite the noise, we could still enjoy a restful night's sleep.

Room was large and comfortable as was the bed. There was tea/coffee-making facility and a fridge with complimentary water and fruit juices. The hotel is an easy 10 minute stroll from Aachen's main attractions, the Dom and Rathaus. It has a secure underground car park with elevator access to the hotel albeit at a price we were happy to pay! The breakfast is served in a lovely 5th floor restaurant at a price too high for us. This was the best hotel of our two-week touring holiday.

Not a lot!

We booked the hotel for after a concert - it was reduced in price, so we got a really nice hotel for not much money :) The room was a good size, beds very comfortable, room overall clean. We could unfortunately not use the wellness area due to timing restricts on our side. Note - the bathroom is open, there is only a separate door for the toilet. The hotel is nicely located at the beginning of the shopping streets with some bakeries close by. We choose to have breakfast there, as at 25 EUR it's quite expensive at the hotel. Parking - we just parked on the street, as the underground parking is quite expensive and we left early again. Overall I'd book the hotel again if the price is right :)

Breakfast on the expensive side.

Maria Sanchez was wonderful at the front desk as there was a long term issue with Booking.com and an error in the booking process. I spend many, many hours trying to correct the situation and had documentation that it was finally corrected only the hotel was not notified Breakfast was wonderful either a fantastic city view

I accidentally booked two reservations by mistake and booking could not refund the duplicate reservation within a minute of contact after the error. Also, the shower/ sink area doesn’t offer privacy if traveling with a friend. We had to plan for someone to leave the room while the other person showered

The staff, particularly at reception and the restaurant, were extremely pleasant and helpful and all spoke excellent English.

Tea bags seem to be in short supply in Germany. In a room for two guests there was just one black tea bag and one flavoured tea bag. we do not like flavoured tea so had to send for more black tea bags. This happened in a number of hotels in Germany.

Hotel was very modern, the rooms were spacious and the bed very comfy. Carpark underneath the hotel was perfect with direct access via the lift to our room & reception. The hotel is perfectly situated for a short walk I to the town. Breakfast was buffet style with everything you could wish for.

Unfortunately, our room was next door to the staff/storage area which meant we were woken up a few times by either talking or things moving around and being washed down. There were no curtains or blackout windows, just a voil, which was OK so long as nobody from the school adjacent could see in.

The shower was great. I liked that there was a refrigerator in the room. The bed was "comfy enough" and the air conditioning helped with the horribly high outside temps. The staff at the rooftop bar/restaurant and at the front desk were great! Fairly short walk to the Aachen Dom area and King's Pub (across the street) was a lucky find!

For starters, only one elevator worked. The sign said that the elevator would be fixed "Monday" - but didn't specify *which* Monday. I arrived on a Sunday and departed on Thursday. Nothing had been done to fix the second elevator, which made even getting to the second floor take ridiculously long times. Also, the pillows were the opposite of comfortable/supportive. I highly recommend getting new pillows. The ones in my room were awful. Lastly, I'd brought my Apple TV hoping that I could connect it to the TV in the room, so that I could watch some movies, etc. Unfortunately, I wasn't able to pull the TV away from the wall to access the back of the TV because the mount was locked.

great staff!!!

Since the moment we’ve entered the hotel, we felt very welcome. The room was very clean and was even cleaned extra because we had a dog with us. Nice compliments from the hotel: dog bowls for water and food and a nice dog bed were provided to our room. Breakfast with a nice view was also a gem of the hotel. Highly recommended