Staff were great. Location is great, very close to the Moncloa interchange and an easy walk to the Museo de América. There is a metro stop right outside the hotel, so Sol (line 3), Plaza de España (line 3), Aeropuerto (line 6 & 8) are all easy to reach. Lots of local places to eat nearby too, plus McDonald's and Taco Bell if you really have to ;)

I can forgive the terrace and pool being closed because it's out of season, but some gym equipment was out of service and there was no adjustable bench for the free weights, just a bench to sit on that was also past it's best!

The hotel is very beautiful, with nice location right to the metro station, and also not more than 10-15 min. walk from the city center. Our room was very clean, extremely well-equipped and comfortable. The terrace with the bar had amazing views of Madrid, and lots of space to chill around. The breakfast was delicious as well, with a little bit of something for everyone.

We were looking forward to swimming in the pool on the terrace on hot July days in Madrid, but the pool was too small, and also too dirty to actually get in. The staff in the hotel were also rather unfriendly. They wouldn’t even greet you when you enter the hotel, and when the breakfast finishes, they take your plate no matter if you’re done or not.

The connection with the city centre through metro, exactly in front of the hotel. The great variety and quality of the breakfast. The cleaning of the rooms. The every day welcome cold water with herbs and the fruits in the reception. The polite and very helpful staff.

The pool could have more extended hours (10:00-20:00 instead of 11:00-19:00) as summer in Madrid is full of day. Also it could have some extra space for the customer of the hotel who want to sit in the terrace. The pool was not working for 2 days (hopefully it this started from our leaving)

Very polite and attentive staff. The rooms are simple, but comfortable and clean. There are many useful amenities, including an iron and ironing board in the room, which is nice. The hotel is conveniently located right across from the metro exit. We were attending a festival that took place in the Ciudad Universitaria, so this location was important for us. The air conditioner worked properly, the room temperature was comfortable, and the bed was comfortable.

The equipment in the room and the fixtures may have seen better days, but everything is functioning properly.

Very good location with metro station literally across the street, very nice breakfast, nice and comfortable room, a lot of self-care products provided (shampoo, conditioner, shower gel, and body lotion in big bottles, plus individual shower cap, comb, toothbrush/toothpaste, vanity set, slippers). The staff members were helpful.

Despite perfect weather the rooftop (one of the main reasons to choose this hotel) was closed. I would have appreciated to be able to sit in the sun even if the pool was not operating yet. Please consider adding an hourglass in the sauna.

The property was a great space to stay, with amenities such as a gym, pool, terrace bar (with great views). The rooms were spacious and neat. Breakfast was also good too. The property is also located opposite the Metro station which made access around Madrid very easy.

During our stay, we did not have access to the pool and terrace for 2 of our 3 night stay (were notified of this 1 week prior to our stay) - this was compensated with a complimentary breakfast.

It is located near the Moncloa bus/metro station, therefore well connected to various locations. Friendly personnel. The room and the bathroom were clean, with toiletries, including toothbrush! The breakfast was very expensive, but with a rich buffet, sweet and savoury food as well as fruits. Good quality. The hotel has also a swimming pool that I didn't try.

the rooms were a bit old in places (dented floor/doors). Elevators were slow and always busy.

in a great location directly across from the subway, loads of shops and pharmacies around the place. the rooms were cleaned daily and staff were very helpful. the rooftop pool and terrace were lovely, however i felt the drinks were on the expensive side.

the pool was quite small but very useful for cooling down in the summer heat, the drinks on the rooftop bar were fairly overpriced.

The room was great size; The hotel is in great location and our view overlooked the city with a great outside place to sit and eat/drink; loved the rooftop and pool; the service was great; easy to get cab; super easy to get to metro; great lil bars and more around the block; its not central to monuments etc, but still bustling city streets. We loved the fridge, cleanliness and the great amazing breakfasts.

Nothing it was great.

The location was excellent, out of the main city centre but extremely easy to reach by subway. The stop was just across the street. The staff were super friendly, the hotel was really clean and the roof bar was lovely for an evening nightcap.

The swimming pool was a little smaller than expected - more a plunge pool - and it would have been nice to be able to get refreshments there during the day but the bar was closed until evening. Only just to mention (ie not a complaint): The air conditioning in the room was not cool enough for my personal taste - I did ask a staff member to take a look at it and it was as low as it could go but would have been nice if it was changeable. Some of the fixtures in the bathroom (toilet seat and door lock) were loose and would need minor attention.