One of my most favourite parts of staying at this hotel is its fantastic location in the city. We were within walking distance from all city hot spots like Republic Square, Cascade Complex, so many different parks, and incredible restaurants, bars and pubs. Our hotel room was always cleaned very nicely, and the bathroom was very clean. We didn't get a chance to have the hotel breakfast, any room service or dine at the restaurant, so I won't comment on the food. I had an incredible stay in Yerevan during my holiday and would most definitely stay at Best Western again. I will be recommending it to all my friends/family. The staff were all very friendly and spoke very good English, which really helped make our stay smooth. The hotel is also very well known amongst the locals, which made taking taxis much easier because they knew exactly where to go.

The only complaint I have is that during my 6-day stay, 5 of those days, the lift on my side of the building was not working. So we either had to take the stairs every day or we had to use the lift on the other side of the building. which was a little tiring to do after every long day of exploring Armenia. Also the TV was not the best, we were not able to connect our laptops/devices to watch anything nor was the TV connected to the WiFi. Overall, was not that big of a deal since we did not want to spend much time in the hotel room anyways. But would have been nice to have the option to use the TV.

The hotel is located very close to the city center, the rooms with balcony have a nice view to the city, but it gets a bit noisy from the street in front. The bed is very comfortable, the room is cleaned daily, you also receive free water. The breakfast is very generous, fresh and delicious. The entire staff is very, very polite, always ready to help. The swimming pool area is very welcomed in a hot day, everything is very clean and you can really relax. The conference rooms are OK. Also, the in house restaurant is absolutely amazing, great quality per price and would highly recommend. Overall, an amazing stay and great quality! Thank you for everything!

The shower could use a bit of renovation, the floor of it was quite worn out due to use, but everything was functional so not a big bother at all.

The location was perfect, within walking distance to everywhere. The pool was very pleasant with a sufficient amount of sun beds. Breakfast good quality though did not have decaffeinated coffee.

When tried to take a half litre sparkling water for breakfast, I was told off (through a translating software) by a teenager waiter that I am not allowed to take the entire half litre. Then I poured it into two glasses and took it that way to our breakfast table. And saw that at the next table a man who was alone, had an entire bottle for himself. Such episodes really make people feel bad.

Location is superb, close to major attractions of Yerevan. Rooms are clean and generously sized. Breakfasts are generous and tasty and there are plenty of local food to taste.

The furniture and decoration are a bit tied. Coffee machines would stop working towards the end of breakfast for about 5 days we stayed, when it happens ‘Hot’ water for tea is not hot enough to make a proper tea, due to a high demand. Staff frantically was trying to fix issues, but it looked like they had no options.

Armenia being the 32nd country I have visited, I can easily say that the latter has been a favourite, not only due to its rich history, its safety, its liveliness, but also the fact that this concept of ‘home away from home’ is a given at this hotel and this can only be reached through the staff’s presence. I would here need to mention Hripsime who has; time and again, shown her incredible welcoming attitude. Her request to the tour guide to stop along the way to show another important part of to the country without extra cost is worth to be mentioned and it simply highlights that she doesn’t solely put forth interest in her job but further than that, wanted to show me around the country herself to display the beauty of Armenia - her enthusiasm and genuine interest can be felt. I thank everyone else for their smiles and welcome. Having worked myself in luxury hotels and resorts in countries around Asia and Europe, I can recommend this place. Even though country 33 is planned for this year, I am already looking forward to coming back to Armenia.

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Very good place to stay in Yerevan center. Everything was in walking distance - Republic square, fountain parks, walking street for shopping, Cascade park. We could also walk to Ararat factory museum. Bonus was a nice pool in the courtyard. It was open at the end of October and we could swim and take a bit sun there.

Maybe it would be neccessary to change some furniture in the rooms. The mahagon stile closets are not of my taste.

Our stay at this hotel was truly exceptional, and it was the morning breakfast experience that stood out the most. The staff, especially those tending to the breakfast tables, were incredibly warm and attentive. They went out of their way to make sure our little son felt welcomed, always arranging a high chair for him and even entertaining him. The breakfast spread itself was superb - diverse and delicious, it felt like starting each day with a celebration. It was a delightful way to kickstart our mornings, and we can't praise the staff and breakfast experience enough.

the Swimming pool was too cold.

The hotel is a Best Western Plus and has a good restaurant, a wonderful pool and spa and is very close to Republic Square. You can walk everywhere in Yerevan.

I just ask the technician to check the heating and conditioning system in the room as the rooms were very hot and we could not control the thermostat temperature. Several times, we have asked to remedy this problem. Unfortunately, we cannot open the windows to have some fresh air!

I have stayed at this hotel before but since it has had a renovation and is much more modern. The rooms are lovely and clean, slightly on the smaller side but more than adequate. The breakfast was good with a good variety and even hot, cooked food if you prefer. It would be nice if they had enough staff to serve the tea and coffees in the morning as you end up getting up and down lots of times to get everything but it's fine. The pool facilities are great. It was never too busy and very clean. The towels were always available. The treatment options are there however very expensive so we didn't use these. The staff at the reception were always very polite, attentive and helpful. We would most definitely stay here again.

Some more staff / service for breakfast however whenever we did ask for assistance they did help so not really a complaint. Sometimes there just weren't many tables available to sit at.

good location of the hotel in a walking distance from city center. decent breakfasts with some stable items and some changed every day. Water and tea for free in the room.

I didn't like disposable body and hair shampoo's and soaps. This is really a shame and a stupid approach to our environment, sorry. Nowadays those little plastic bottles should be replaced by fixed soap/shampoo dispensers I believe.