A traditional Japanese hotel with tatami futon mats. Wonderful staff who were super helpful and always making sure that I was taken care of. They even had English instructions on how to prepare my sukiyaki / shabushabu. The food was awesome, I stayed for 3 nights and the courses were never repeated. They offered discounted lift pass and rental so just ask. They also had shuttle service to the bus terminal & ski lift, but it was just a 5-min walk to the ski lift anyway. (The lady at tourist information at the bus terminal was nice enough to call the hotel for me for pickup when I was asking for a phone booth.) Walking to the main streets wasn't too bad as well so I took a stroll out there every day. Loved the onsens especially after a long day of snowboarding. Overall a very pleasant stay for a ski trip.

The wifi wasn't working very well. The dressing & shower area at the big onsen bath was kind of cold, and you had to dress & undress twice if you were to try out the 2 different onsens as they were apart

- The onsen, especially the sulphur onsen, help muscle recovery from skiing very much - Food, both breakfast and dinner are great, balance diet that kept my whole family very healthy during the stay - Staff, staff especially those at dining place, are warm and attentive

Nil

I stayed with this hotel on full-board services. The breakfast and dinner are very good and too much for me. The dishes are mainly selected from local farm products. The vegetables and local beef are very good. So don't expect too much on sashimi or sushi. The staff is very helpful and provide details of instruction to get to the town, and a discount voucher to hire ski gear. When we checked out, the heavy snow (more than half feet) covered my rental car. The staff initially helped my boy sweep off the snow. The hotel is about 2 minute drive to the ropeway for skiing or visiting the Zao Ice Monster. There have two types of onsen in this hotel for 24 hours.

Nothing

I absolutely loved this place! Everything was great, the traditional japanese room, amenities, onsens, food... And the people! They were incredible, it was like having a new family! I am extremely grateful to all of them for taking such good care of me, the foreigner. They made my stay wonderful and memorable.

The hospitality and service provided by the staff - they sent us to the bus station when needed, allowed us to use the bath after coming from an overnight bus, and changed our rooms when the heater wasn't working.

Everything was great during our stay, we really wished we had more time there!

Probably one of the best hotel experiences I've had. All of the staff was extremely helpful and nice. There was a bit of a language barrier but they were very accommodating nonetheless. My room was a good size with a nice view, I came for fall color viewing and I had a fantastic view outside my window. The hot springs at the hotel were extremely nice. The water was just the right temperature for me and it made my skin feel fantastic afterwards. I personally prefered the sulfur bath more but both were great. I was lucky enough to go when it wasn't that busy and had the entire thing to myself. Last but not least, the best part about my stay was the food. I stayed for 2 nights and was able to indulge in some of the most delicious food. The dinner and breakfast for each day was different but equally as delicious. If you ever stay here, you must get the option with meals provided.

Nothing

The staff there are super nice and friendly, answering all the stupid questions from us. The breakfast (pre-ordered) was sooo good with a lot of specialities. We regret not reserving for the dinner as the breakfast was way beyond our expectations. The onsen was good and comfortable as well! Will consider stay here again if come to Zao Onsen next time.

Excellent stay for 2 nigths in room with good view as it was snowing during our stay. Choice of 2 indooe baths, unfortunately the outdoor bath was closed on the winter. There is a free shuttle from the Bus Terminal to the hotel without which the walk is quite far in snowy condition. Bus sent is back to the terminal after check out.

Nothing

Japan traditional hotel. Dinner and Breakfast are really good ! Hot spring all good Hotel staff are super nice and friendly even they can't understand English. I requested booking a local tour and they are pleasure for help By the way, they have two adorable dogs😍 Everything all good. I am love them

I loved the kindness of the staff, the room and the breakfast. Women at the front desk are absolutely lovely. The onsen was great, only the indoor onsen was working, though. They also have a sulphur water onsen with an open window to colorful trees.

I asked for a silent room and they gave me one close to a door that was shut all night long cause it was the door to the roof, where people have tents and a view. That dod not let me sleep very well and I was tired for my trekking the next day. Cleaning could improve.