We did not attend the breakfast but the staff went out of their way to accommodate us in all ways. We did dine at the roof top patio one evening and with the staff’s help had 2 “picnics” in our room two other evenings as well as one night down in the restaurant as we got rained out from up top. The night manager June, the day manager Joseph, the kitchen/bar staff Julien and Gorka and virtually everyone that we encountered went out of their way to make our stay wonderful. The location and the view from the top are exceptional and this is a fabulous hotel with wonderful staff.!!

Everything was excellent!!

Well located, well maintained, impeccable service. The breakfast was great. European buffet. Good selection of local fare breakfast items with fresh orange juice and others to accompany. We were always close to closing and they were very accommodating. The room was elegant and comfortable with good AC, and daily housekeeping service. Rooftop bar was outstanding with clear view over river, bridges and to the ocean. Pre-dinner drinks are a must! But what stood out the most was the service. They really looked out for us, were helpful, and accommodating. Very friendly and pleasant!

Not applicable.

Check in was good, all the staff were very friendly and helpful. It was really close to the bus station and also a great location for exploring the city. Breakfast was really nice too, all tasted very fresh and good quality. The rooftop bar/lounge area closes too early in my opinion but it’s still a nice area and the staff there are really friendly too. We had a fantastic corner room on the second floor with a balcony 207 The room was huge and the bed was massive and comfortable. The bathroom was nice but both the tiling in bathroom and shower area was really bad especially in the shower area. The bathroom had an electric sliding door which was a little strange too.

The tiling in the bathroom and shower area wasn’t great. Opening times of the rooftop bar a little restrictive.

Uncertain about the price after booking an 'economy' double room for single use, I was stunned that the room was so comfy - and more than adequate both in size and facilities. It certainly exceeded my expectations: a comfortable double bed; a huge bathroom; and a desk with coffee machine. Breakfast, served in the restaurant downstairs, was good. The view from my bedroom window was uninspiring, but this hardly mattered. Abba San Sebastián is a lovely hotel, with a roof terrace / bar giving great views down the river and out to the sea, allowing drinks before an evening meal in the town. (It was a pity it was closed for much of my stay. though this was due to poor weather.) Positioned by the river, access to the bus and main train station is easy and minutes away from the hotel. There is sometimes efficiency by staff, but here there was excellence, where individual staff members offered advice and suggestions. Particular mention should be made of June - who gave me such a warm welcome; of Thomas - who was so helpful, ordering me a bus ticket to Bilbao, saving me the trouble of queuing at the bus station; as well as of Ellie, serving in the often busy bar. Everyone, though, was kindness itself. Each one deserves credit.

Nothing in particular.

Helpful staff. Convenience to the old Town and the Gro. Very comfortable beds. Convenient to the bus and train station.

The items on the negative side are mostly little oddities, but i will list them so others know what to expect. People with limited mobility should note that the entrance to the hotel has you going down a flight of stairs, although there is a little lift on the side. The bathroom door is electronically controlled, which left me asking why after a little while

Good location. Comfortable room. Garden view - these are windows towards the river and tree alleys under the windows. If the window is open and there is a smoker at the entrance... but it is quite quiet and green. Two exits on both sides of the building. The reception is below street level, but there is a luggage elevator from the main entrance. There is also an elevator to the floors. The bathroom doors are automated. Good internet.

You need to ask to use the luggage lift (and for people with disabilities), for some reason the staff are in no hurry to offer it themselves, especially at the entrance. They cannot see those entering. The parking lot at the entrance is temporary and small. The nearest guarded underground city parking is a few minutes' walk away. There may not be any free spaces there. We were able to use a space for people with disabilities. This is entirely the guests' problem, the hotel does not offer a discount on parking or the ability to include it in the invoice. The cost of accommodation is somewhat overpriced.

Nice amenities. Close enough to old town without the noise. Very comfortable. Friendly staff.

The facilities were excellent, we didn't need to bring anything with us, the hotel had it covered. The room included a good hair dryer, iron and ironing board, body lotion, shampoo, bath robes, slippers and much more. Our room was cleaned every day. The location was a ten minute walk to the beach and old town

Be careful walking out of the hotel directly onto the cycle path. Only 3 coat hangers in the wardrobe, however I am sure if we had asked, we would have been given more.

Great location, quiet room, rooftop terrace, excellent breakfast.

The hotel's location is perfect for exploring the old town, which is an easy walk across the river, and all the beaches nearby. We arrived after a long journey not long before the hotel restaurant closed for the evening, yet staff greeted us warmly and provided us with a delicious leisurely dinner. We enjoyed our spacious comfortable room and appreciated the friendly staff who answered our questions and recommended cafes and sights for us to explore.

We enjoyed our stay.