Everything was spotlessly clean. The bed was comfortable and the bedclothes warm and cozy. The shower facilities were easy to figure out and use. The hot water was hot and came on quickly. The room was quiet and the drapes made it dark, so it was easy to sleep. The drapes covered a huge floor to ceiling window that made the room light and airy when they were open. Location was good. There were 2 supermarkets in walking distance so I could purchase a couple of things for my plant based diet and a small frig/minibar big enough to hold them. And there was a lovely Lebanese restaurant just on the corner offering a menu of delicious vegan and vegetarian foods. The hotel was about a 6 minute walk from a bus line to Basel SBB train station.

It was a split level room, I was a little afraid of waking in middle of night, not remembering at first where I was, and taking a fall down the stairs.

The location is amazing. The staff was great.

My only complaint was I interpreted the parking to be included not off-site. It wasn't far, so not a big deal, but that was not how I read it on the online site.

Our room was large, with a seating area and a lovely, spacious shower room. The TV was huge but we didn't investigate it much as we were too busy having fun in Basel. The location was excellent and close to the old town. The public transport is free with your Basel card and very frequent. A 5 minute walk takes you to the University no. 30 stop with buses going from and to both railway stations and obviously places between (other buses and trams are available). The buses have screens telling you which stop is next so is totally idiot proof for those, like myself, who don't get out much. You don't even need to try and speak to anyone - just get on! The breakfast was much more comprehensive than I anticipated including cooked, croissants and bread, fruit, yoghurt, cheese, ham etc and I understand the coffee machine made very good coffee - however tea (ie English breakfast variety) is not the same as at home... but that is no surprise...

Everything was pretty good really but FYI no tea/coffee making facilities in the room which those of us who generally only holiday in the UK expect. Also - in an ideal world I would like a restaurant and or bar for those evenings when you are exhausted after all the culture/fun.... but to be fare the hotel never said there was...

Very nice building in the Old Town that has been kept in great shape and updated. I was upgraded to a larger room — it was enormous, with high ceilings and beautiful, huge windows. The layout was really nice and everything was spotless. I appreciated the number of outlets and USB ports. The bathroom was spacious and pristine. The desk clerk when I arrived was very kind and friendly and he provided me with a lot of assistance.

The only thing that wasn’t perfect? The shower head kept dripping for a while after the water was turned off. Other than that silly little thing, everything was lovely.

The hotel is situated 10 minutes walk to the Marktplatz where a lot of buses and trams stops. It is about 1,5 km to the Basel SBB (trains to France for example). There are a few steps to the elevator - but nothing too difficult. The breakfast is an usual continental breakfast with yogurt, juices, hot sausages, scrambled eggs, panncakes - no boiled eggs though, cheese and cold meats etc. There is a nice lobby/living room with a small artificial fire. The room has a little refrigerator. The staff was very friendly and helpful. Two restaurants nearby - Indian and Lebanese.

Great location for hotel . Excellent secure bike storage . Close to bicycle trail along the Rhein . Reception women named Christina was truly a gem . Really helpful , extremely friendly and spoke very good English . She really made our stay much more pleasant. Close to Rhein River , immediately across from the enormous University Hospital and very close to multiple restaurants and shoppes . Room was spacious, very clean and bright . Room 211 was quiet with view of the chapel next door . Elevator to upper floors in Annex as well as main hotel . Breakfast was a bit pricey but offered extensive hot and cold food choices . Free coffee and tea all day in lobby .

Clean & in a pretty good location. Friendly and helpful staff.

Too many stairs even though there are 2 elevators. They don't take you to all the different floor levels. My room was in a different building than the lobby. Fortunately there's a shortcut to exit through the courtyard. If you're not a light traveler, make sure they put you on a floor level that are accessible by the elevator. It's also right next to a church that rings the bell at 7 am everyday. So something to consider if you're not a morning person. Otherwise, it's a great hotel. Clean, with some very helpful & friendly staff.

This hotel offered an excellent location! We stayed on the top floor, which provided a quiet and spacious environment. Breakfast was an additional cost but it was delicious. The hotel's location allowed us to easily walk to the old town and other major attractions. The city pass also are valuable tool for exploring the city.

We had a wonderful stay at your hotel and wanted to express my overall satisfaction. However, there's one area where we believe a small improvement could make a big difference for future guests. Upon arrival, we used Google Maps to navigate from the tram stop to the hotel. Unfortunately, the default walking directions included a long set of uphill stairs. As we arrived on a rainy day with luggage, these stairs presented a bit of a challenge. Thankfully, with the assistance of your helpful staff, we discovered a much easier route that utilized an elevator shortcut. Having clear instructions on how to find this elevator shortcut readily available would improve the arrival experience for many guests, especially those traveling with luggage or during inclement weather.

The friendliness and availability of the staff and the location of the hotel, it was very easy to get to the city center by foot and were public transportation nearby

Something that's hard to avoid, we understand, but the fact that we had construction work right outside our bedroom window made the mornings a little less relaxing. I understand that these works have to be done, but a warning at check-in would have been nice.

The hotel is well-situated near the Old Town and the staff are pleasant and helpful. The hotel is impeccably clean throughout.

The albeit comfortable almost spartan decor and the seeming preponderance of elderly guests leaves you with the impression of being in a sanatorium, but I suppose that is a matter of taste. The hotel doesn't have a car park and curiously recommended a public car park quite far from the hotel. In the end, we just took our chances with the street parking. The buffet breakfast was a little disappointing, lacking in variety.