An excellent, strategic location in front of the tram and bus stop (including the bus from/to the airport) and next to cultural/shopping centers. Just a several minutes walk to Kumamoto Castle and a 15-min. tram ride to the beautiful garden (Suizenji Jojuen). The staff are very kind and helpful, the interior is elegant (+ a cute Kumamon decoration at the foyer).

Restaurants close quite early (last order 19:30). When you wish to dine later, you would need to go somewhere in the city, which could be difficult. Fortunately, the dining area in the shopping mall in front of the hotel is open till 23:00.

Loved the location. Close to everything. Staff is ever so ready to help and utterly polite too! Rooms a bit small but clean and well thought out. A special mention to A Yamada who spoke excellent English to understand our dilemma. We received notification from JAL that our domestic flight the next day was cancelled. She helped us with our re-booking. Very detailed and meticulous. Couldn’t have asked for more. Will definitely stay again if ever passing by Kumamoto.

Nothing really.

Very convenient location near the shopping arcade. Variety of dining options nearby. Friendly staff. Generally proficient in English. Although breakfast cut of time was 930am, they were kind to allow guests who arrived later to have breakfast. Carpark at the basement was convenient. It is also fairly near the Kumamoto Castle.

I found the bed comforters were too warm, this meant that I either had to make the airconditioning temperature colder, or turn off the airconditioner and not use the comforter.

Superb location, car park availability under the hotel (hard to find), right in front of tram line, interconnecting rooms available, buffet breakfast available

The rooms are very comfortable but the Blankets are too thick and we overheated even after cooling the room. The thick carpets probably harbored dust mites and it triggered a nasal allergy in my child. However, we are very grateful to cleaning staff who gave our room an extra vacuum and all was well for the rest of our stay

The staff. They were so helpful and so kind in assisting me in making reservations as well as making recommendations for the area. This is one of the most important components of a stay. Location was excellent for sightseeing. Room was comfortable and had a wonderful view of the castle.

The room was a little smaller than I expected but was laid out. Breakfast buffet could’ve had a little more variety but was overall very good.

The hotel feels grand and new. Staffs make you feel like VIP. They even help us to wipe our luggage’s on the day of arrival and it was drizzling. In the evening, while we were doing wefie in the lobby, the porter came over and offered to take pictures. From the room we have a clear view of Kumamoto castle. The location is on the shopping street.

No laundry room, pool, gym, public bath.

Central location. (Not that close to the train station however it is right in the central CBD) Staff are friendly. Room is clean and tidy. Underground parking costs 2200 yen per night with hotel discount, however you may use the public parking right behind the hotel for 600 yen per night. (19:00-7:00) for better value.

No coin laundry facilities.

Central and convenient location, directly opposite the main shopping streets and a huge department store Tsuruya. Short walk to Kumamoto Castle and in fact from our room we were able to see the castle! Beds were clean and comfortable, sufficient space for an extra bed in the room of 3 I had. Great service by the front desk and concierge.

Parking is not included with the stay though at least it was available in the same building. Pillows for the room were way too flat (not great for the head and neck across 3 nights) and wished they could have alternatives for firmer ones.

The staff are really helpful. Offer to help with the luggage and explain the map to attractions. The room is nice and clean.

The parking charge is ¥2,200 per night and if checking in before 13:30, you will be get extra charge eventhough you leave the hotel early. They charge 13:30-11:30 with multiple parking for ¥2,200

Decent traditional full functional hotel. Can see Kumamoto Castle in the room. Great location! Great breakfast buffet.

No doorman in the front door. The doorman located at the taxi drop-off area so the walk-in guest cannot enjoy concierge service when arriving.