1. We booked two rooms. One of the rooms was forgotten in the booking process, but they gave us what was available, which was a huge suite with an amazing window and private entrance. 2. I left my wallet in the safe, and they found it, I came back to get it and they gave us the wallet in a sealed bag, you can tell their handling of items is very secure. 3. Breakfast was huge and they make the finest and thinnest omelettes that I didn't know were possible. 4. Shuttle bus right in front of hotel, so unbelievably convenient. 5. Family loved it and kept saying this was the best place out of our entire Germany roadtrip.

nothing, it was perfect

The facilities were quite good, and my wife was very impressed with the sauna and wellness area. The were courteous and helpful, and made efforts to accommodate our requests. Breakfast was very good, and we appreciated the variety, and the attention of the servers to keeping things restocked, even in busy periods.

The fitness area was disappointing, particularly in comparison to the rest of the wellness area. We were also surprised about the "energy surcharge" that was added on top of the booking price. It was waived by the front desk staff when we complained, but it shouldn't have been there in the first place. If you need to raise room rates, raise them, and don't hide extra charges.

Very helpful and professional personnel. Everything was in order, despite the many customers. The restaurant food was delicious, the cook has good understanding of nuanced tastes (though should go easier on the salt). Clean, comfortable room and clean hotel generally. Close to Wilhelmshöhe and grounds.

The desk filled too much space for the room size - if one sits at desk, the other has to climb over the bed to get to the other side. Perhaps a smaller, narrower, or possibly corner desk/ better use of furnishings in relationship to room size?

The location is great, near Hercules Kassel. When you walk out from the hotel, you will have a wonderful walking area. Opposite Schloss Kassel. Before Chek in time, I wrote a few emails about questions and stay. Reception answered quickly. Staff are friendly and helpful.

Great staff members! We forgot our mobile phone in the room and we did not notice until we arrived home, we called front office, they told us they already found it and try to send it to us. We got it after one day from DHL, and well packed. Many thanks to helping us. The locations, facilities, restaurant and biergarten are all great, it was very comfortable to stay.

Location. Pool and garden.

No air conditioning in our room. Didn't like the extra charge for "inflation and energy costs". Only hotel I've stayed in that charges this. Why not incorporate it in the room charge and you'd know where you were?

The location was really nice. Staff was helpful. We got a complimentary upgrade to a room with a balcony which had a super view of the city.

Our room smelled like curry and we couldn't get rid of the smell even though we opened the door/window.

The hotel was in an excellent location, near tram stop into Kassel and lovely walks on the doorstep. Breakfast had a wide variety of foods, all were excellent especially the omelette made to order. Room service meals were great after a busy day out. Hotel was very clean, staff friendly and lovely spa facilities.

Nothing.

great view of palace and Bergpark Wilhelmhohe, really good breakfast and its service staffs, comfy room

car park access only from front door so if park behind the hotel will need a bit long walk.

The staff were very friendly and helpful. The hotel very well looked after, comfortable and clean. Same for the rooms. The bed was very comfortable. And the Spa was great with lots of places to sit, lie and relax. The food and drinks in the restaurant were excellent. And the nearby park and walks were excellent, too. All in all a great experience and I'd always come back.