Lovely hotel. It was raining so we couldn't make use of the pool(s), but the outdoor area was lovely. Size of the room was huge and we were close to the main tourist bits and walked everywhere.

We got the balcony suite to hang out on the balcony, but the rooms overlooking the river are next to a very noisy metal bridge. The balcony door has brilliant soundproofing and you can't hear a thing from the room but it's virtually impossible to hang out in the balcony itself. If you want to spend time in your balcony, ask for rooms facing the main pool.

We stayed for 4 nights at Rivertown Hoi An, and we absolutely loved this hotel. We couldn't have asked for a more perfect stay. It was located in a quiet section of town, near Old Town, which was less than a 10 minute walk away. The staff were super friendly and helpful, and we were always greeted with a smile. It's a full service hotel, offering a great money exchange rate, tour packages, free unlimited filtered water, laundry and transportation assistance. Our room was very quiet (poolside), very clean, modern and comfortable. There were beautiful lit lanterns in the garden at night. The best part of the hotel, however, was the astounding buffet breakfast. Wow, we were so impressed and looked forward to breakfast every morning. Just the breakfast alone was worth the stay at this hotel!! We highly recommend this place and will definitely return if we are in Hoi An again. Many thanks to the wonderful staff!!

Nothing!! Everything was wonderful.

Everything was exceptional especially the staff. Room was large, very clean, shower powerful, we had a poolside view which was lovely. Breakfast was incredible Every one of the staff we met was so professional and friendly It was my husband’s birthday and they made him the most delicious cake and made his day special A special thank you to Ly for all her help

Nothing

We had a great stay and the staff (particularly Quoc and Thi) made our stay personable and fun! Breakfast is lovely, the location is perfect, and there is a sister property at Ahn Bang beach where you can go for the day with shuttle service included. There is an outdoor garden bar area that it so enchanted with lanterns. Definitely have a drink there in the evening. The spa services were excellent. They are more expensive than some of the old town vendors but the quality and experience were significantly better with the hotel

It is a small thing, but they indicate the pool in front is for adults and the back pool is for families with children. That seemed to not always happening during our stay.

The staff were just lovely. We arrived at 21.55 and they offered us something to eat which we were so grateful for. 20 minutes later some delicious food arrived at our room, we could have cried with happiness! We’d just come from a new hotel in Hanoi so we were a bit underwhelmed by the rooms as they are quite traditional and not quite as fancy as the ones we’d just left behind but……the beds are the comfiest we have ever had, far comfier than ours at home and my goodness those pillows are magnificent! I even took the pillow case off to see if there was a label but there wasn’t. 🙃 There are rainforest showers which are nice and powerful. Every evening housekeeping came around to provide fresh towels and anything else required which we were very grateful for as we were having more showers than normal with the heat. The breakfast was great, the afternoon tea was always interesting and anything from the food menu was always just lovely. The pool is beautiful, no problem ever getting a bed in the shade and there’s even little fans above some of the sun-beds - bliss! We enjoyed happy hour cocktails in the lovely outside bar which even provided us with mosquito repellent. All the staff are just phenomenal, just exquisite, every single one of them, the manager should be very proud. (Oh and one more thing, it’s my birthday next month, please can you send me a pillow! 😂)

The heat in the lifts (I had to think of something!)

Excellent hotel. Well maintained (the best we've stayed in so far through Malaysia, Cambodia, and Vietnam). Two pools: very large/6-foot deep one in the front and a second smaller (kids/soaking) pool in the back. Breakfast was excellent. Good spread of standard warm/cold dishes (western + Vietnamese). Consistent a-la-carte egg station and rotating soup/spring rolls/noodle station. All food options were replenished consistently through end of breakfast service (don't need to get here early to make sure you get breakfast). They clean bedroom/replace towels multiple times a day (at least twice). The reception staff were helpful - provided lots of information about the hotel and the nearby sights to see/foods to eat. In general all staff were friendly and responsive to any request. They could also speak English well. Easy walk to the night market and across one of the many bridges to the old town. Great location.

There are barking frogs in the front of the hotel (they bark well into the wee hours of the morning), but did not impact sleep with the windows closed and heavy/sound dampening blinds drawn. There is a heavily used Motorcycle bridge behind the hotel (linking this island to the next). The bridge is made of metal and make a continuous racket (like rocks being unloaded from a tractor) throughout the day. Did not impact our room in the front of the hotel, but we could clearly hear it when we were breakfasting on the back deck. Cannot speak to its impact on rear bedrooms.

The location is amazing, within walking distance of the main town, without being too public or noisy. The breakfast was fantastic, something for everyone. Finally, the staff is very friendly, always saying hello and happy to help! Would recommend wholeheartedly.

The spa treatments were not as satisfactory as we thought. The person who was massaging me had her phone on me during my massage and kept buzzing. Not very relaxing... In addition, they should really be more careful with the noted allergies and perhaps disclose the ingredients in the body scrub and the body wrap which contain dairy products.

Location was 10 minute walk to the centre. Breakfast was a mixture of salads and western food and Vietnamese food . Was happy with selection Staff were excellent, thank you Two pools, was able to use a sun bed Rivertown has it’s beach area , which was a plus Plugs close by bed Bathroom compact and functional , hair dryer available , can ask for iron and board . Fridge in room Filtered water available on each floor Balcony area Wi-Fi strength is good Bicycles can used to get into town

No Netflix . This would be welcome addition

The location and facilities of the hotel were amazing. Just a short 5min walk to ancient town and the night market. It is towards the end of the island so it’s a really quiet area. The grounds of the hotel are beautiful, with a great pool and garden restaurant/bar. The spa was very relaxing with lots of treatments to choose from at reasonable prices. We had to check out early before breakfast, so they kindly gave us a takeaway one at 5am. They also embarrassed my wife with a birthday cake at breakfast and sung happy birthday. I wish I could take credit for arranging this, but I was as surprised as she was haha.

The air-conditioning wasn’t that great so the room was quite warm.

Everything was just perfect for us. The grounds, the food, and particularly the staff. Tran and Ly made us feel like family and every day we were greeted and shared stories, making the experience just wonderful. The fellas two were just excellent unfortunately as they run around so fast catering to your every whim it is very hard to get their name. They greet you, they smile, and they’re off. At the end of a long hot day we always arrive to a welcoming smile and a hello. Were not as young as we use to be (47&53) and the staff grading us at the end of a night session was relief. This resort is far enough away from the hustle and bustle of Hoian old town (500m) yet close enough to access comfortably. We wouldn’t have had it any other way. We had a Riverview room which allowed us to look over the countryside and river, watching people come to work and go home. It just set the scene for every sunrise and sunset. Throughout the night we heard frogs and geckos, while the crickets sung us to sleep. No beeping of bikes or hustling of traders. My wife, a garden lover, was astounded at the landscaping and beauty. Breakfast and dinners in the restaurant were just excellent. More often than not the food we had was fresher than that in restaurants around town. We intend to return next year with our three adult kids so they can experience what we did. Just sublime.