The hotel capitalises on it's proximity to the Hagenbeck Zoo by adding elements to the decor and ambience to evoke feelings of safari. The room was well appointed and very clean and the bed was very comfortable. Windows opened so it was possible to get fresh air. Staff were helpful and friendly at all times. As a solo traveller I felt safe in this property. It was also easy to reach due to its close proximity to the U-bahn station.

The Sauna and the showers in the spa was really nice. The rooms interior. The elevator lights. The staff.

Breakfast: The coffee was tasteless. Generally I like a well made scrambled egg that is not from powder egg, and I want to know that it is ecological or pasture raised. More things to the eggs and less bread please. Margarine is not food in my humble opinion, I like real butter. The air conditioning was very loud and made it hard to sleep.

Everything! Amazing room decor and comfort - we loved the sliding door to the bathroom, excellent breakfast buffet, outstanding bar (especially the staff!), convenient for travel into the city centre and for the wonderful zoo, free minibar (in return for not having the room cleaned daily).

Tea/coffee station poorly equipped (not enough coffee/milk), we didn't see a shoe-cleaning machine.

Very nice room everything worked good shower and comfortable bed. We loved the animal decor and the attention to detail it was quirky in a good and tastefully way. The breakfast was delicious with a good choice. The location was a few minutes from metro station and for people driving like us close to motorway. Convenient parking under hotel.

Nothing not to like!

This is a nice business hotel. Good parking and access in Hamburg.

a) It lacks the charm that a couple would want for a romantic weekend. The bar and restaurant are not cozy or intimate ... like I said, it's a business hotel and good for that. b) The breakfast is WILDLY over priced at 26 Euros per person ... easily 2x the customary rate. c) Hot water in the sink and shower were in VERY short supply. Had to run the water for a couple of minutes to get hot water and then it didn't last long. This happened all 3 days we were there.

Hotel decor is great. Room was lovely, spacious, clean and loved the decor. Bed and pillows were comfy. Location was perfect for where we needed, and was right beside the zoo and the zoo train station. Staff were friendly at reception. Would definitely stay again if attending an event at the Arena. Restaurant and bar are not open on Sunday's unfortunately so can't comment on that. Bar area was nice though.

My entire experience from check-in to checking out was wonderful. Had dinner at the in house Restaurant and the food was brilliant. The bar has got a nice cozy feel, and it makes you want to stick around. The room was really spacious, unique deco more on the lines of an African Safari/tribal feel. The staff are very polite and helpful.

There's nothing I can think of.

I loved everything about this hotel. There was a very warm welcome, very helpful staff, great little gym, fantastic rooms and great breakfast..i found no faults at all. The gym was great, great weight selection, a bench, pilates kit, cross trainer, cable machines (resistance based)

We went to the Hargenbeck Tierpark that is very near from the hotel, and we bought tickets of the zoo in 20% dicount price. The wall paintings and ornaments are themed around animals and cultures from around the world, so that not only children but also aduts can be interessed in them. Breakfast was also excellent.

Nothing.

Beautiful hotel, we booked the adapted suit and it was great! Friendly service. Well connected to the metro station.

The restaurant food is not great, but the atmosphere and service compensate for it.