We absolutely loved our stay at the Oriental Palace! Chris went above and beyond to make our stay wonderful. His communication was amazing from start to finish. He helped us with organising our booking (we are travelling with a 8, 6 and 1 year old) to helping us when we were trying to meet our organised tour. We would have missed our Halong bay tour if it weren't for Chris, thanks for coming to the rescue!!! He also organised a driver to pick us up late from the airport and made sure we got to the hotel safely. We stayed in the 2 bedroom apartment which was fabulous, it was spacious, clean and comfortable. It was also quiet. The kids loved swimming in the pool. It was easy to use the 'grab' app to get an uber to the Old Quarter and cost us $3-5 AUD depending on the time of day. It takes around 15 minutes to get to the Old Quarter depending on traffic. For breakfast there's a wide variety of delicious options and they all come with fruit and yoghurt. We also enjoyed walking around the streets, there's a few convenience stores down the road where we got ice creams and snacks. We were able to leave our luggage at the Oriental Palace while doing our Halong Bay tour so we only had to take overnight bags. We are excited to return to the Oriental Palace tomorrow and to continue exploring Hanoi. Thank you Chris for all your help!

Everything was fantastic!

Staff where more than 10 out of 10 Room was big and the room and in general all was very quite. No banging doors. No real street noise as the hotel is set back a bit. Lots of small bars etc very close. Pool was fine. Not hidden behind buildings so lots of sun. Gym was better than most hotel gyms too. All in all . Great. Many thanks to the staff

Air con in communal areas could be better

We really never had any complaints, me and my mate were passing through Hanoi for 3 days ,we were only needing a reasonable prices hotel to shack up for

It’s located approximately 5.3 km away from the action of the old quarter ,but again no issues as you download the grab app and makes life easy

I came at the middle of the night. But there still staff checking me in with smile. The hotel is old but very cozy. The room is spacious, has a view to the pool and the lake. The bed is super clean and comfy. ? The bathroom has bath tub and also Spacious.

The wifi in my room wasn't working. And there's no minibar in the room. However they have a minibar in the lobby but only open till 9 Pm.

Staff very nice Very helpful clean bedding and towels every day Could improve on the furniture around the pool But a very nice stay would stay again Thank you for a pleasant stay

location is perfect and house keepers are awesome

was told coffee in the room was only for first night

The pool area is great...

The TVs are very old.. And the kitchen closes really early... We would have liked dinner at 19:00

I used to live and work in Hanoi so I had a permanent apartment in Oriental Palace for a few years - so down memory lane

Location, friendly staff.

staff are great people and very friendly

beds need more pillows