Rooms were spacious and clean!

One of the staff members was named Diana when I asked for a bottle of water for our 2nd night stay, she was rude about it. I might be wrong but I thought that being a bonvoy member, we were allowed two bottles of water each day, and since we did not get our room cleaned between our 2 night stay, I went to the front desk to get a bottle of water but she flat out refused and directed me to purchase it which left me with a sour taste as I needed the water to take some medicine. The rest of the staff seemed super nice when I went to get some lotion or a shower cap. The facility was clean!

We select hotels like because they have rooms with CLOSING doors that separate them from the living area with a sofa bed, and full kitchens to boot. The pool was open until 11:00 PM, and they did not kick you out right at 11:00 PM, which I appreciated. They also have a hot tub -- a relative rarity in hotels nowadays.

The satellite/cable TV reception was mostly terrible for whatever reason, and the breakfast on weekdays and weekends ends much too early compared with other hotels of this type. The benefits of this hotel, though, far outweigh these minor negatives.

Excellent location with ample parking space. Cleanliness was apt.

Breakfast is too monotonous. Same scrambled eggs everyday and one more additional dish. The could have charged a bit more to give more choices. We lived for 8 days and I skipped the breakfast after the 3rd day. Staff was nice at the restaurant which served breakfast especially the filipino staff, Unfortunately i missed her name. Reception should be more welcoming in my opinion.

The facilities were too notched. The breakfast was superb. The cleaners were friendly. The receptionists were ready to assist you. We also had an airport shuttle that took us to the airport after we checked out.

In other hotels in some countries, provisions are made to assist guests carry their baggage to their rooms. This was not provided and it is an area Residence Inn should consider improving

All staff were welcoming and friendly. The breakfast staff was so cheery @ 06:30! The suite was quiet, clean and well equipped for our group of 4. It is convenient and close to YYZ airport and offers complimentary shuttle service. The driver was prompt and courteous. I would recommend this hotel for business or leisure travellers.

The hotel was very nice and very clean. The rooms are very spacious and to be honest was one of the nicest hotel rooms that I have stayed in. I liked that the pool was open until 11pm. The continental breakfast was great with lots of variety.

I had booked a family suite as there were 5 of us (three children 12 and under). Upon checking in the informed me that they did not have the family suite and we had to have two separate rooms beside each other. This was not ideal, and I was quite upset as I wanted us all to be in the same room. I wished that I had received a phone call before checking in, notifying me of this, as I would have likely went with another hotel that could accommodate. When I voiced that I was not pleased with this, I was given a $50 credit that was taken off of our cost. I am pleased that they at least did something for the inconvenience, but it would have been nice if we had been informed before hand.

Friendly staff at reception and breakfast areas. Complementary Airport shuttle service. Clean rooms. Availability of free car parking

No service for luggage storage. No facilities as most areas are under renovations. 1st stay , the hall furniture very worn out. 2nd stay better furniture but toilet flush not working. Common area’s dirty due to renovations

Helpful staff. Clean property. Good location.

Uncomfortable sofa bed. Not much variety on breakfast items.

property is centralized as very near to down town and little distance of noise. rooms are clean and extra bedding easily available on small cost. Parking availability is good option with little charged amount (paid basement parking is blessing here, many hotels offer distance paid parking that is a non comfortable option)

breakfast option was not cleared mention so we did our own arrangement.. second, toilet shower is basic requirement for muslim guests, hopefully hotel will consider it.

Excellent rooms, spacious two-room suites with a kitchen and living room; new infrastructure; great and comfortable furniture and bathrooms.

Could include more hot food options for vegetarians, but overall, the breakfast was great.