Very nice boutique hotel. Some amazing staff! Bernadette and Francesca from the reception were great and went above and beyond to make our stay enjoyable. Viola at the breakfast is also super nice and helpful.

Some staff are on the other side not particularly friendly. Due to G7 happening is Ortigia, we had no water and no electricity from 2am to 9h30am which meant no aircon, no flush, no way to charge phones, no shower possible for people leaving before 9:30 etc and were advised at 10pm by message. Unexpected event happens but the way the hotel manager and staff handled it was not great to be honest. Feedback has been passed and things can only be better.

Where to begin! Our room was the terrace was lovely as it meant you could have down time in the room but still be in the sunshine. The staff were incredible. They were very hospitable and they went above and beyond to give so many local recommendations. The location was perfect, right in the hotspots. And you couldn’t hear anything at night as you were trying to sleep which was perfect. Good options at breakfast even though it was a boutique hotel (e.g. gluten free and veggie). The hotel helped us organise taxis which was really useful.

Great location close to shops, cafes, Duomo. Taxi can stop about 150m away (which is quite close, considering!). I loved the size of the room and the shower, airconditioning worked, internet was stable and available everywhere. There is an elevator for your bags. My room had a wardrobe with lots of hanging space and coat hangers. Breakfast was very nice - many choices and lovely coffee. I found both the breakfast room and my own room very nice and clean Staff contacted me by whatsapp to sort out arrival time (all of that was done in English too!). They were really friendly throughout the whole process of booking, arriving, check-in and during the stay.

the little fridge in my room didn't really work - water/foods were not cold in there.

Loved the location and size of the property- so, so much space for our many suitcases. A/C worked perfectly, the room was quiet at night even though right in the heart of the action. Breakfast was lovely, staff were so helpful and accommodating- would highly recommend.

The only thing, and it’s certainly not a deal breaker, the bathroom is very small in comparison to the rest of the property- I guess that can be an issue in these old buildings. Still lived it though.

What a gem! Palazzo Gilistro is comfortable and quiet yet right in the midst of Ortigia with all its charm. Our room was spacious and spotlessly clean. The staff here are amazing - so very friendly and helpful. Special mention for Viola who provided such a welcoming breakfast feast. We rarely return to a holiday location yet we are already planning our next visit to the wonderful Palazzo Gilistro.

Nothing at all, it was perfect.

The staff was simply incredible. I organized my birthday weekend here and they delivered on all fronts. The breakfast was delicious and super varied (with so many freshly mad juices), and they catered to all of our allergies and intolerances. The staff even helped me prepare a surprise for all my guests! 10/10 would come back again. The rooms are huge, the location is super central, the terrace is beautiful...Simply brilliant.

nothing

The location is unbelievable right in the centre, and the room was excellent. We used the car valeting service dropping off the car in Piazza Archimede and then picking it up at the arranged time the day we left it worked perfectly and was well worth doing. The receptionist Francesca was one of the most helpful and professional we have come across in many years of travelling.

Nothing

Francesca and staff were very helpful, friendly, and knowledgeable. Our room was very clean, lovely breakfast and central location. My husband had a cold during our stay. On numerous occasions, Francesca offered to make a lemon drink. Francesca and Bernadette also organised taxis to and from train station for us.

Nothing, I highly recommend this property.

Lovely small hotel in a fantastic location. We booked a superior room, that turned out to be more of an apartment and was great. Beautifully decorated, comfortable, spacious and great character. Friendly, helpful staff, great breakfast. Overall we could not have been more satisfied - this hotel was a lovely final destination to our tour of south east Sicily. AirCon was quiet and effective and needed with the temperatures we incurred!

Nothing - all great

Great location in the centre of Ortigia - everything was within walking distance. The staff were very helpful and happy to give advice on places to see. Breakfast was very good with a lot of choice and the hotel had a very nice atmosphere.

Only one useable socket in the bedroom. Luckily I always take a three way USB charger on holiday.