Great location, nice room Great coffee, good breakfast. Concierge gave us very useful tips .

False advertising of wellness center; The property sent me a welcome email mentioning , among other things ,a COMPLIMENTARY hot tub with a view that could be reserved if available , when I asked for a reservation they wanted to charge 175 euros . I showed them the message at the front desk and instead of making it happen as advertised , they asked me if my reservation was made by BOOKING , and when I confirmed it they said that then it was BOOKING’s mistake . This is unfortunate since I had enjoyed my stay until that point but I really dislike being cheated on.

Location, room size and breakfast were brilliant

We were checking out to then drive on to the airport for our return flight home only to find a car parked in the middle of the hotel car park blocking any access to our car and blocking the car being able to get out. The reception staff told us they couldnt help and to go and see the other reception desk on the other side of the hotel. Whilst the situation was resolved (a valet had parked the offending car) we were delayed in leaving and the staff seemed to just find it funny. Given the time pressures i would have expected staff to be more helpful and sympathetic

The hotel is beautiful, spacious and has a distinct style, not the usual all white Ikea stuff. The staff is extremely professional and friendly. Our dog was not only allowed, but very welcomed and she also loved the hotel. We even got a room upgrade, since it was my birthday! The breakfast is to die for, they serve champagne and there were gluten free options every morning (separately packed). We parked in the garage next to the hotel, and there were no issues. The location is perfect, you really are in the city centre and can walk everywhere.

Everything was excellent and we are already planning our next time in this hotel, since we did not have time to try out the Spa!

The location to town and all areas worth seeing was amazing. One minutes walk away! The room was a big size and well appointed, clean and very comfortable. The breakfast was wonderful with the option of sparkling wine to start the day!! What could be better? A well positioned historical hotel that was a lovely stay.

The lifts to the pool were out of action when we stayed which meant a bit of a walk to the next hotel to go up their lifts. The water heating was also being worked on when we were there so the last morning we had little hot water. They were also working on the electricity one night which meant the lights came on at about 1am and then a bit later, waking us up and making us get up to turn them all off. The reservation desk was often under staffed too, making the wait for service a bit lengthy at times.

This is a wonderful hotel with exceptional staff. The decor is restored well and has a real sense of grandeur. The beds and rooms were comfortable. We booked two types of room for our group and the prestige rooms are definitely worth it. The hotel shares facilities such as the swimming pool and spa and the parking area with the hotel next door, but that works well. Breakfast is very varied with plenty of healthy options. Reception and cleaning staff polite and helpful.

The swimming area is a little understaffed which led to some bad behaviour directed at my children from some groups of guests.

This hotel's location cannot be beat. It is in the city center of Ljubljana and a short walk from excellent restaurants, Ljubljana Castle, and the Ljubljanica River. The staff are incredibly kind and helpful, and the breakfast offers a wide range of options. Overall, this was an excellent experience for my first visit to Slovenia. If I am lucky enough to visit Slovenia again, I fully intend to stay here again.

Parking can be limited. As a result, I was required to park at a garage offsite. But it was a short walk back to the hotel and was not terribly inconvenient.

We had a great stay at Grand Hotel. The hotel is in a perfect location, in the pedestrian area of the beautiful town centre. The bed was extremely comfortable, the room was quiet, very clean, and the staff were very helpful and kind. I attended a conference there and everything went smoothly. Food at the hotel's restaurant was good. Overall we had a perfect stay and we strongly recommend it. The hotel is the perfect place to stay to explore the beautiful city of Ljubljana. Thank you.

Very central placement, few steps from the historical center. Excellent beds providing a peaceful rest, accessories in the bathroom, super helpful and service minded staff. Swimming pool and wellness included in the price (just avoid rush hours, the pool is not an olympic size one). The breakfast is also wonderful even the hot chocolate from the coffee machine was thick and tasty!

Compared with the beautiful classy style of the hotel, bed and bathroom quality, It was a surprising to touch the table tops/ desks in the room and find out it is a cheeper imitation of stone. The furniture also was not as solid as it would like to look.

The location is perfect, as we were just steps away from the city centre and old town. The breakfast was delightful each morning and any kind of coffee or tea were available with fresh pastries, full breakfast, fruit, fresh meats and cheeses. Our room was so quiet and spacious with a very large shower unusual for most hotels we had been in during our travels. The staff was friendly and helpful. They went above and beyond.

There wasn't anything I could improve on! This is just a "grand hotel" with staff to match.

Location is perfect, room was newly renovated with everything you need. We got a free upgrade to a deluxe room (I guess during to my boyfriend’s birthday) and it was big and comfortable. We didn’t hear noise from outside nor from the neighbors. Breakfast was pretty good for 4stars hotel, I don’t understand other complaints.

Spa/swimming pool: hotel claims that you need to reserve your time in advance, but in fact everybody just comes in and they don’t check whether you have reservation or not.