1) Super friendly and helpful staff 2) Artsy, funky decoration and interior 3) Location is quite central with a fair amount of cafe's and restaurants around and the two tourist bus lines just two blocks away. It's not a particularly pretty part of town, but it is a useful homebase for exploring it. Perfect for those who are a bit tired of hotel chains. This one has plenty of charm and character. We'll remember it fondly.

Some people online complained about noise as there is a restaurant right outside of the window. However, we had absolutely no issues with that, as it was too cool at the time of our stay for people to sit outside. Still, if you arrive during high season, you may want to consider a room that isn't close to that area.

We ALWAYS stay at Cape Heritage when we go to Cape Town (we are from the USA). This visit was our 5th. It is a very centrally located heritage hotel near top-rated restaurants (several literally right across the street), shopping and many sights (the colorful Bo Kaap neighborhood is just around the corner). The staff are phenomenally friendly and helpful. The breakfasts are very tasty. The rooms are beautifully decorated. There is a courtyard with several restaurants including a place called Jerry's Burger Bar which serves a selection of amazing burgers at very reasonable prices. For those who self drive, there is a guarded parking lot just around the corner). We find it WAY nicer than staying in the ultra touristy Waterfront area.

Nothing at all.

Excellent place for the stay in Cape Town. The hotel is a treasure in the heart of the city. Staff is amazing.

The hotel is a very pretty old building, living up to its name. All the staff members are very helpful and friendly. The breakfast is served in three unique rooms that are like a pantry, a library and an art exhibition (we did not have breakfast though). The bathroom was huge and amazing. The location is great, probably one of the busiest and safest areas in Cape Town.

The room we got looked quite different to the pictures (Luxury room). It felt much more basic than the ones on the photos. Not a problem for us but the building is very old meaning that there is no elevator (might be useful to someone).

- Staff (helpful and friendly) - Decor (quirky art collection) - Location (well located for key attractions and nearby restaurants) - Size of room, comfy robes and appreciates the unlimited filtered water

- Felt that the room door needs a seal. We had read reviews that the location is a little noisy (nearby restaurants). But, what bothered us was the light seeping through the hallway into our room the whole night and that all noise (talking etc) could be heard very clearly. Something a simple door seal could fix

This was our 4th stay at the Cape Heritage Hotel in 3 years. We are from the US and always pick Cape Heritage because of its central location in Cape Town near wonderful shops and world-class restaurants, its amazingly friendly, caring and helpful staff, its cozy rooms and its great breakfasts. They just renovated some of the rooms and bathrooms so they have a very crisp and clean feel. There is also a secure parking lot just around the corner. Oh, and did we mention Jerry's Burgers just inside the courtyard? Mmmmm...if you like great burgers, fries and Greek salad, well you do not have to look any further!

The rooms pick up some street noise (cars, loud pedestrians, etc), but it is not so significant as to outweigh all the positives.

Beautiful old building with every room different. My room was so comfortable with a luxurious bathroom. Perfect location for restaurants, bars and seeing the old town. All the staff were so friendly and helpful.

My room just looked into a wall (though I guess that made it quieter than being on the street side). Because it is so old, the doors didn’t fit snugly in the frame and light from the hallway poured in making the room too light at night.

The standard room was excellent. It was well-appointed, large enough for a couple, and clean. The breakfasts (not included in the Booking.com price of the standard room) were delicious. We had croissants, cappuccino, cheese, fresh fruit, yogurt, and muesli every day. There was also a full English breakfast available. This small boutique hotel has several rooms where breakfast tables are set out in the morning, so there was no crowding.

The room was next to the laundry room of the cleaning staff. We could hear them talking in the afternoon when we took our naps. A pillow over the head or an audio book took care of the issue. Other than that, we had no problems with any noise, either day or night.

Centrally located in an area that felt safe. There is a lovely courtyard at the back of the hotel which was nice for breakfast or a drink or light meal later. There are also plenty of other places to eat and drink within a few minutes walk. The staff were without exception friendly and helpful. Our room was large and the bed was comfortable. There was some minor noise from the road, not too bad.

Nothing, it was great.

Having stayed here some 16 years ago, we were a little anxious as we thought it might not be as good as it used to be. Well, I'm pleased to say it is just as good as it was in 2007. It's a lovely old 16th century building with masses of character that maintains both its charm and comfort. The deluxe room (103) was wonderful, with everything from a pillow menu to roll top bath, tropical rain shower, mini bar, polished original cedar floors etc. The staff were as attentive and friendly as ever and happy to help with any questions or guidance about Cape Town.

Much of Heritage Square, where the hotel is located, has been redeveloped, with a great selection of eateries and bars immediately behind and to the side of the hotel. Although this is very convenient, it does mean, especially at weekends, that there is quite a bit of street noise filtering into the room. This the price we have to pay for CT becoming such a vibrant city, so if you want to be in the centre and love the charm and liveliness of the area, it's a reasonable price to pay. Just be aware.