The staff were all amazingly lovely, polite, well-mannered, cheerful, professional, helpful, and an absolute pleasure to encounter. They made my first visit to South Africa a wonderful one.

The pool was somewhat disappointing, on my arrival. After 24 hours of travelling, the first thing I did was make use of the pool for a refreshing awakening dip. The water was cloudy with a floating film of dead midgies. I took the plunge anyway but made good use of the poolside shower before returning to my room. I mentioned this to the reception staff when returning my towel, and they said they would have it tended to. For the rest of my stay, the water was much cleaner but never crystal clear. In the room, the glass wall between the bathroom and the bed area could do with a blind or curtain on the bed side wall. Turning the light on in the night disturbed the other person. I am able to go to the bathroom in the dark; my partner is not.

İt is my 3rd stay at this hotel and the fact says it all - I like the place. The design is great, beds and pillows very comfy, great breakfast and staff. It is just 10 mins safe walk to the Sunday market and the waterfront. The hotel has a private underground parking for just 55 R per night.

-we found out that despite guaranteed reservation thru booking.com, our reservation was cancelled by the hotel - I want to find out why. Luckily, the manager on duty fixed the problem and gave as the room. -it was quite hot in the room and open window didn't help. the floor AC is way too loud to be switched on for the whole night

We stayed 5 nights on vacation. We had a loft which was very comfortable and huge. Our room had 1.5 bathrooms, kitchenette with lots of privacy. A table and couch for business purposes. The room was quiet. Bed and pillows were comfortable. The staff is friendly and wonderful. Everyone was great but a standout was Gabby who helped me immensely on several occasions. Breakfast was great and variable enough that we never got bored each morning.. Love the quiet swimming pool to relax. Parking situation was also ideal. I would easily stay here again.

Nothing. Had a great experience. This is how a hotel should be run.

Frienly and proactive security personnel. Lindo's quick and perfectly prepared omelettes. Location conveniently centered to major attractions, nicely slightly hidden from the hassle and tassel of the city but you are still in the city. We were in 520 and thanked ourselves for deciding to not going to that stampede at the V&A for new years eve coz we were able to see the fire works from the room. A balcony would have enhanced the experience... Great wine selection at the bar, no pap saak 😂. Did get to eat the buffet dinner but enjoyed my ribeye steak though not a fan of basting next time they might want give an option of basting of herbs and spices. The steak was tender and medium prepared 🤤🤤🤤. To housekeeping, thanks to those who kept the loft 👌🏿i would have loved to see whoever was responsible. The room was like cleaned by a tokolosh but you may call a fairy. My stay there got me thinking, may be i need to ditch Pretoria for good. Thanks a mill for the proper coffee in the room👌🏿 Wife happy, son happy then I am happy 😁

I hated in fact i despised and i also saw what i was feeling on the face's of other guests especially today, the look and energy of the staff members they looked as if they were happy to see us leaving. To think about it 🤔they have been like that since we checked in. I want to register a formal complaint that i had to checkout and no one did anything to stop me. Next time I am there please make sure i leave because i want to not because i have to. Have nice life with your nice staff at your nice hotel. I hope you are happy!!!

Stayed here for a week while recently visiting for work. Lovely hotel in really handy location. Nice big resturant and bar with a great breakfast included every morning. Big modern clean rooms with powerful shower and nice bathroom. Swimming pool out the back for hot days. All staff were fantastic throughout: management, restaurant and bar staff, reception, cleaners, men manning the lifts - everyone always friendly and helpful. I fell ill on my last day and they went the extra mile by arranging for a doctor to come and see me and then extending my check-out time the next day so I could rest before going to the airport. Thanks to all for such a nice stay. Highly recommend.

The property was very clean and it smelled good both on the hallways and in the room. The location was also convenient for all my events.

The sound proof was good for outside the property but within the property not so much. I could hear my neighbors walking down their loft stairs. The loft room I was in had a shower and no bathtub which was a minus for me…prefer an ice bath after a marathon… Now with booking.com, the room was advertised as to have a Mountain View and this was not the case and I was told at the reception that the property being central located and only going up to fifth floor, there is no way one could have Mountain View….so booking.com should refrain from scamming people….

Facilities are excellent and front door staff (security) are very friendly and helpful. Breakfast is good and the restaurant itself offers lovely cuisine. The location was good for us as we are happy to walk but if you want to be near to the V&A and don’t want to walk this is a little out of the way but you really can easily pick up an Uber wherever you want to go, plenty of shops and local restaurants on the street itself.

Sounds picky and I’m not normally critical but we had to wait a very long time for coffee at breakfast, we were happy to serve ourselves but were refused to do so and every morning we would wait a long time even after breakfast was finished before we got the drink we ordered. The air con is weirdly very loud but on a plus it does drown out any outside noise!

We enjoyed the food , it's top quality Atmosphere at the restaurant Friendly helpful staff with excellent communication skills , most of the staff spoke multiple languages and understood when we spoke to them

Other residents slammed the doors closed early hours of the morning, so sleep was minimal , i was quite surprised because the rooms were advertised as soundproof, the pillows I would recommend to supply one feather pillow and one polyester or bamboo pillow ...pillows were a bit too flat to sleep with just one and too high to sleep with both, it made my neck and back very painful when waking up in the mornings...

If I had to resume my stay in two words it would be: quality and hospitality. The hotel has a good location and it is comfortable. The breakfast is very good with a variety of choices. The hotel restaurant also has good options if you don’t feel like going out. The staff is very welcoming and helpful. A special thanks to Jade at the reception for all her kind help and recommendations. Looking forward to get back!

The room was magnificent. Linen crisp and bedding really good quality. Very few hotels make crispy bacon and a proper grilled tomato...Chef definitely knows what a good grilled Tom and properly cooked bacon is. The staff are super friendly and helpful Would certainly give this hotel over 10 if it was allowed. A small note that the MD puts the standard letter for guests in the room, the difference is she takes the time to address the letter to the guest. Small personal touch for customer relations makes a big difference. Thank u