Mount Nelson is truly an oasis, a beautiful gem offering world-class accommodation and warm, exceptional service that makes you feel truly special. The staff are genuinely welcoming and always ready to assist. A special mention to Sim in the Veranda restaurant and Michael, as well as everyone I had the pleasure of interacting with. As a solo traveler seeking rest and rejuvenation before starting a week-long program in Cape Town, I found this to be the perfect hideaway. I felt completely safe and cared for, and everything about my stay was five-star in every sense. I especially enjoyed the stunning gardens and the breathtaking views from my room.

What’s not to love!!! Having to check out was the only downside 😩

Everything about our stay was an absolute delight and completely faultless. The staff were superb, especially loved the breakfast staff, who were so lovely with my son! Breakfast was one of the best I’ve ever had, incredible selection and quality. Our room was gorgeous, loved all the attention to detail and we had everything we could possibly need for a toddler. Honestly, this should be six stars, especially the service, everyone goes above and beyond.

That our stay was only one night! We’ll come for longer next time.

Beautiful and very well maintained building with a lot of charm. Spacious rooms. Beautiful gardens and grounds beautiful art collection throughout the hotel Great gym Some team members were friendly efficient and chatty, contrarily to most others (special thanks to Sim, All the concierge team, Shepard, and one doorman)

Bed not very comfortable Noisy rooms, you hear every step in the room on the higher level Drinks in the garden take a minimum of 20 to 30 minutes to arrive To the exception of above listed, service very impersonal, team is detached. No effort in conversing even if you come to the same place for drinks every night, and are served by the same people. Rooms was on DND as husband was sick (which they knew), they called, asked to remove the DND to give him get well amenities, they effectively woke him up and had him get out of bed

This whole experience was incredible! Our expectations were met and beyond that we were treated to countless little surprises and amenities. Never have I received these many extras that were also very thoughtful, good quality and true to the brand. Walking through the property grounds in their garden is lovely and the pool area is very relaxing. Thanks to the guest experience manager Adam Lambert we someone to talk to about our stay and they are eager to perform even better for our next stay. All the staff were super friendly and in love with our 6m baby!

Service by the pool area could be improved as often we were waiting a little too long and sometimes orders were forgotten.

I broke my ankle a few weeks before my trip to Cape Town. The Mount Nelson graciously offered a room that would work for me and my knee scooter and my 2 sisters. Our room was wonderful. The staff could not have been more helpful. The grounds and the hotel are lovely. The service was A+ and don't miss high tea. We were so enamored with the Mt Nelson we stayed there again on our return from our safari. Nothing but praise.

The hotel was centrally located, within easy access to all places of interest. The hotel and grounds were beautiful, with part of the hotel having been recently renovated. The staff were exceptionally friendly and hospitable. The food offering and room service was excellent, as were the hotel facilities.

The air con broke down in our room on the first night, but the staff went above and beyond to try and rectify the situation, and ensure we had a wonderful stay thereafter.

Lovely and tranquil Excellent staff Great welcome

There was lot of focus on afternoon tea for external guests meaning that lunch could not be served in the nicest resturant. this did impact the experience. It also spilled over in to the evening as the room was set up for the day time not the evening and there were not enough tables for two outside. for the price I would have expected smart TVs

We will come back! Top of the line. We did not want to leave.

I think it would be helpful when booking dinners through concierge if they can let the guest know is the dinner/restaurant will be a 2-3 hour meal. We would have passed on a few places because they were 3 hour lunch and a 3 hour dinner. That’s just too long for us especially with kids. But it’s not the hotel or staff’s fault, only a suggestion!

The hotel was stunning, the grounds were beautiful and the staff are great.

Unhappy with a charge put on our credit card seven days after we checked out for £85.00. There has been no explanation for this charge. All bills were settled in advance and at check out. In addition, the credit card deposit taken at check in has still not being refunded to our card. After several emails and three weeks later, this has still not been sorted out. Disappointing.

The hotel was wonderful for our family, and the staff in particular were superb. They could not do enough to make our stay a pleasure, with the porters in particular always going above and beyond - Mbuso was especially great. All the staff were so attentive to our needs, and made a real fuss of our two young kids.