Great hotel

A new phone power bank and USD $500 cash went missing from the room. We take responsibility, however, as there are clear warnings around the hotel that valuables should be kept in the safe provided.

In my list, this hotel is among the best 3 hotels I have ever been to. I am a traveller and has been in many hotels all over the world but I have no doubt that the Commodore is one of the best

Probably the breakfast team staff, some of them are very good but I think some of them need to loosen a bit and be accessible and be fun to be around. I am.not sure whether those that were moody (2 ) had bad mornings or it was just me. But they must know that they are the face of the hotel

The staff are amazing .. from the reception, the potters and my most favourites ☺️the breakfast waitresses , they went beyond the call of duty for us , one day we decided to skip breakfast, and they called us when they saw breakfast was closing in few min ,to check if we not coming down to eat 😊😊☺️☺️ made us feel like a big family with them . We ended up extending our stay cos we were just not ready to leave the hotel, though our holiday was over 😆

Maybe for the kitchen to make fresh hash brownies every morning , and not rewarm the previous day ones .. but I requested freshly done ones and they were more than happy to do so .. lastly the some of the other food from breakfast that were also re-warmed gave us a bit of upset tummies . Maybe consider cooking less food everyday to avoid the need to serve the same food the next day .

LOCATION: The best you could ever get in Cape Town, as it is in the heart of the V&A. It's literally 5 mins walk to the V&A shopping mall & all the other attractive locations within the V&A. Could walk back to the Hotel even after 10pm. It is extremely safe (Safety consciousness & proactivity is key though). Best location to get on an Uber too, as the location is distinct & clear. Cape Town CBD is only a 5 minutes drive using Uber. BREAKFAST: Keep it up & do not drop the ball. It is the BEST breakfast you could ever have. ROOM: Views to die for walking up to the majestic views of the iconic table mountain. Room service was excellent ensuring the rooms were kept extremely clean at all times..

Room service delays in cleaning the rooms during 2 days out of the 5 days stay (only cleaned the room past 3pm)

We enjoyed our stay at The Commodore Hotel very much and it was all thanks to the stuff. We encountered a few mishaps that were settled nicely all thanks to the people of the hotel. The location of the hotel is great and the breakfast was rich with options and tasty. The lobby was nice as well as the terrace. You could enjoy a nice drink or coffee there.

The bathroom of the room needed a renovation. The lunch/dinner options need to improve.

The location is very good and very safe. You have to walk a little bit to V&A waterfront like 5-10 minutes. Breakfast is superb, they also have steak for hot plate The hotel staff is very nice and friendly. They help me to find the van I waited for local tour and very friendly with my daughter. The family room is spacious enough and they already additional extra little bed for my daughter and she's really like it I recommend this hotel as it's good value for the price and would like to stay again if I come back.

No Supermarket nearby. You have to walk to V&A waterfront to buy it, but it's not too far. The delayed of hotel staff to reply email.

Thank you for allowing a very early check in, it really was appreciated by tired travellers, The restaurant was great, both for breakfast and evening dining. The bar area was busy and had a good atmosphere. The room size was good. The location was good, but it did take some time to find our bearings. It would be better if the hotel provided more information on this.

Noisy Aircon Overall service fell below expectation. For example I asked for additional tea/milk as Partner was unwell and asked for the room not to be serviced. For some reason this simple request was not supplied. We also had to chase getting our laundry returned to our room. Hand soap was not provided on day 1. We had to ask for seat covers for the pool area, so overall the service lacked what we would expect in a hotel of this nature.

The location was perfect. The hotel was clean and our room (mini suite) was well appointed, comfortable.

Although the internet is ‘advertised’ as unlimited access, when we checked in with reception it seems they cap it! I didn’t use it much as we were on excursions most of the time so I was perplexed how I kept running out of data. You have to go to reception and ask them for more data. I don’t understand why they cap it. Although the hotel is clean, staff friendly etc. it does feel that everything is done on a tight budget. I appreciate this is business, however as a customer I don’t want to feel this especially as we paid £650 for a 3 nights stay!

Very good strategic location for visiting Cape Town. Waterfront is 5 minutes walk and it is safe here to walk back at night to the hotel. We had the executive room at the 6th floor with a magnificent view at Table Mountain and the marina. Rooms are very clean and the bed are fine. Staff is very friendly and works hard to give you a good stay. The bar can be a bit busy in the evening, but you will always find a nice spot to sit and chat with each other and drink some wine or beer. The breakfast is very good. There is an egg station, fruit, bread, yoghurt. Because we had a late flight, we could use the changing room and shower in the gym. This was very clean and comfortable.

The only thing that needs a quick update is the airconditioning in the rooms. It is very noisy and you will not be able to sleep with the airco on unless you use earplugs. (:) Other option is to open the balcony door, but with some wind this is not possible.

I have stayed at the Commodore 8 or 9 times so I know it will always be a great place to be based in Cape Town. It is the best value for money hotel in the V&A Waterfront - maybe not as plush as some others but much better value for money. Lovely breakfasts.

Given I have stayed here so many times I was a little surprised by the consistency of great customer service in the lounge and breakfast room. It was so dependent on who served us - either a 10 or there were a few who were not really engaged and service was slow - I would rate these people 4 out of 10 which was a bit of a shame.