The hotel is located in a very good location. About a 5-10 min walk to the most exciting and beautiful beach. The rooms are lovely, clean, and very quiet. The breakfast is superb. A lot of variety and covers vegetarians too. The only downside, which is beyond the hotel, is the noise from the amplified exhausts from vehicles (a new style of amplifying the exhaust). Quite annoying) that come through the windows sometimes late into the night, as the hotel is close to a busy area where there are a lot of drinking and relaxing places. But I guess it's a South African tradition for the younger generation...

The sea view of the room. Requested it and got it. Also, the room was able to cater to the family. We were with my wife and two kids. Kids loved it. Over the weekend they also organised some plays and shows for the kids to see soon after breakfast.

The location is incredible as it is very close to the beach and right on a strip of restaurants, sadly the sound does carry into the rooms at night. Staff were extremely friendly and helpful at all times. Rooms were large and all seemed to have a sea view, coffee station available. We also called ahead to have our three separate bookings placed in rooms close together which they graciously accommodated.

The room cleaning did seem a little inconsistent in terms of being done, but was corrected when we informed reception and done to a high standard. Rooms not sound proof so sound carries from the restaurants downstairs and also from in the passage

We arrived at about 9h30 and wanted to store our luggage before checking in at 2pm, and a receptionist jumped in to say that we could have an early check-in as they had a room ready. This was an absolute surprise and made us smile. Staff were so friendly and efficient. Maintenance was on the ball with issues reported. Housekeep so super helpful. Christmas day one of the ladies at the dinning hall said 'It's Christmas so the wait will be a while' while another jumped in to say 'The lines are moving fast so you will be seated in no time' amazing sense of comfort and helpfulness. Showers are amazing.

The pillows. Extremely uncomfortable. The coffee cups in room had lipstick stains.

My family and I stayed there for 7 days, we love it and did not think on moving once. The reception is great, the reception staff is very welcoming and warm, the check in was smooth and with lots of smiles. The location of the hotel is GREAT, lots of facilities around (restaurants, mall, 24h pharmacy, etc) 10 min walk max to the beach. The room was comfortable, good view. Every request and complain we made was attended. The access to the room felt safe because there are doors prior to room corridors that require card access , for us with small kids that was excellent because we felt we could let the kids run with no worries. There reception in the other hand can be very crowed sometimes, but understandable its a big hotel.

The cleaning staff wasn't that welcoming and lacked proper cleaning during the first days, but after we reported to reception they improved. I was disappointed for the fact that they didn't have meals/restaurant service at the hotel, not event to request a quick thing apart from the breakfast that you could pay aside to have it (we preferred to explore better options outside), so we had to eat out or order food all the time which was only inconvenient at night because the are several restaurants around and food delivery works well. There was a situation with the hair dryer (was broke), they removed and did not bring a new one even after promising.

The hotel was lovely, my only issue was the noise from the street below, cars were constantly revving and rather noisy and made sleep hard. The hotel was well maintained and the breakfast was really great with a wide variety of options for both adults and children. The beds were comfortable.

We booked for 4, two adults and two kids, the room only had 2 bath towels. The soap provided for washing hands was very strong and stripped your skin off moisture. No shower caps were provided. The bathroom shower door has some black mold at the bottom which could be cleaned. There should be a bigger bottle of water or 2 bottles for 4 people sharing.

The staff at reception were friendly and efficient, and added free parking to our stay! The bedroom was a generous size and very clean and comfortable, and the ensuite had a good size shower with great pressure and heat control. Breakfast was excellent, with fresh fruit juice, fresh fruit, a selection of cold meats, cheeses and croissants, a hot breakfast freshly cooked and very good coffee!

Noise from the street, with cars revving [hardly the fault of the Hotel]! I could not access DSTV on the TV

The location, definitely the best offering. Walking distance to the main Umhlanga attractions including the beach. We felt safe to walk around during the day and at night time. The breakfast was amazing. It didn't taste like typical hotel food.

Not a disklike, but it's high time hotels introduce smart TV options. Access to YouTube,Netflix is what most of us are used to, instead of the standard dstv channels.

The Staff was at any time just fantastic. I like the food quality of the breakfast. One thing about the cleaning I like most is - as long as I don't put the towels on the floor, they where not exchanged, same for the soap, as long as I keep it, it was not replaced, well, there was a new soap avalible, but it was on me to use it. I like this very much - because this is not only convinient for me, it is also economy friendly. I can just say: Thank you, and hopefully we will see us soon again.

The bad weather during the weekends. (Sorry, this is anything bad I could remember :-)

The rooms and staff was amazing

There was no booklet in the room to inform me of a gym or spa which I would've liked to explore. So I had to phone for it. Also the wifi is terrible for business meetings especially. I had to Hotspot from my phone. The TV in my room had limited channels and was not good quality- think it's best to perhaps upgrade to smart tvs where people can at least watch their own shows on the platforms with their own logins.

The breakfast was absolutely amazing. Doctrine made some really good lattes that jump started our day. Every day there was something different for breakfast. The Chef's Mthobisi and Mthoko served us some amazing food. The omelets were a winner. Thank you for the freshly made breakfast and top tier hospitality. You made our day every morning.

The pool was tiny. because it was winter we didn't utilize it. However if we returned in the summer that would be a downfall.