It was my second visit, the room was spacious with all amenities & great location. It was a 1 night stay to celebrate my sister's graduation & I was happy she also loved the place as she is a difficult person to impress.

My last visit was early July & we were allowed to include milkshake in our dinner vouchers, which was my favourite on my meal but this time we were told milkshake falls under soft drinks & we need to pay cash for them which doesn't make sense. I finally got the worst milkshake I've ever seen & I didn't even taste it. Their professional & friendly manager Phila apologised & since his apology was sincere we accepted.

I loved the room... Very spacious and the fact that they have a microwave and a fridge was a bonus for me. They had iron and ironing board really loved that however what really stood up for me was the stuff. Very professional and friendly, especially the breakfast crew they were extremely professional. Lerato one of the waitresses made us feel at home. The smile, politeness , professionalism... You guys were very demure.

We couldn't control the AC, we asked for help but nothing changed. It was really really freezing at night.

The property is new, clean and spacious! The rooms and bathrooms are generous in size, giving you enough space to unpack your stuff and store it in the wardrobes. The room is also equipped with many plug points and usb ports to change multiple devices at once. The staff were always helpful and friendly. As a solo traveller, I felt reassured by the card only access to the floors on which rooms were located, meaning people couldn’t wonder about the hotel randomly. The carpark also provides safety for your rental vehicle.

Nothing at all.

New hotel in Umhlanga, very nice and in a quite area. The room that we stayed in (604) was spacious with an big bathroom that had a shower and modern bathtub. Water pressure was very good. Lots of cupboard space and a bar fridge and microwave. Excellent breakfast, highly recommend having breakfast at the hotel.

1. Bed was very hard/firm and uncomfortable. Had a backache the next day. (Maybe the owner should try sleeping on one if these beds in order to feel how uncomfortable it is). 2. Four star hotel, but does not provide disposable slippers in the rooms. 3. No pub in the hotel (there was a rugby game between SA and All Blacks), so i had to go elsewhere to watch and even in the room there was no dstv channel that showed the game live. 4. The Stratus Restaurant and Bar was not open, so there were no pool facilities. (Although it displays on the website). 5. The receptionist made a hash up of my pre-payment and it took a while to sort it out.

The rooms are a nice size and decorated very nice

I requested a room with a bath. I was issued with a room with a shower on arrival and had to wait an hour while they got a room ready for us.. The reception staff kept saying just another 10 minutes. They almost done.. Once they were done and we checked in. The linen on the bed had a stain on it. Fortunately the manager was there when we checked in apologizing for the long wait and got staff to change it as soon as we showed her. Other than that everything else was good

Location is awesome. Everything is brand new. Loved the layout of the room. Breakfast was amazing!! The staff were ready to serve, they were on the ball even when it was busy

The receptionist in check-in basically sprinted through an intro and didn’t explain properly. Also, I had to request bathroom amenities 3 times before they sent it up. I didn’t like that we had to request for crockery and cutlery each time.

I was really amazed with the lady at the front desk. She went the Xtra mile we where looking for the location and was driving around could nit find the place it was gone 3 o'clock I called reception the lady there asked what car you driving mam your number plate and instructed us to wait where we where she's sending some one to us.in 5 min a please young man was there to assist us to the hotel. The staff was amazing friendly and helpful The one thing we did not get to enjoy was the spa when we wanted to book for the next morning said they fully booked. Thank you to coastland staff that worked on the 20 April 2023

What I did not like was that the pillows are to soft kept going flat but we where sent more pillows.The second thing was that there was no carpets at the tables chairs setting area floors where cold I love walking bare foot. And we where unable to controll the air con so we had sinus issues sneezing during the night.. Other than that the over al view was tops 10 out 10 for the peace and quite which we don't get when we book in at suncoast rooms are spaced out perfectly you can't hear the next room guest that was perfect .Cleanliness was 10 out 10 Service provided by the staff was above board it's a pity I can't remember the 2 ladies names that worked the saterday 20 April 2023. The restaurant was very limited I di not like the fact we had to leave to have supper.

The property was extremely modern and in an excellent location especially because it’s so close to gateway mall and the main umthalanga area. The breakfast was extremely nice and they had good variety and some dishes would change daily. Really loved it.

There were 2 things I did not like and it’s how the bathrooms had no lock on them and the second being that they only give 1 key card which is such a hassle.

Great rooms. Hotel very clean and close to everything by Uber /.bolt. also easy to access baron / food courtyard by the lift in car park opposite

Perhaps promote room service /food offerings more in evenings. I think lack of open bar in evenings hinders guests trying the evening offerings ...no reason it shouldn't be as good as accomodation offering.

The location in Umhlanga is central and perfect to explore Durban.It is in a new-ish part of Umhlanga and therefore most buildings are still new and shiny or work in progress.

I did not like the incomplete state of the unit. Our unit had a nicely built kitchenette which sadly was not fully equipped!there were no plates, cutlery nothing, just the microwave and fridge. Even a bin for the kitchen was lacking. I understand it is a new building, but I expected the basics to be in place.